The 4 Best WordPress Forum Plugins Compared (2026)
Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…
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11 Best Customer Support Tools for Small Businesses (2026)
A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
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6 Best Free WordPress Live Chat Plugins of 2026
Are you looking for a live chat plugin for your WordPress site? If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge…
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10 Best Customer Service Software for Small Business (2026)
Not all customer service software are suitable for small businesses. Based on your needs, you may want to start with a simple, affordable software. Look for a software…
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15 Actionable Customer Service Statistics and Facts for 2026
You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…
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13 Best Technical Writing Tools and Software (Mostly Free)
Technical writing tools or software aren’t always about writing, they’re a way to present your content in a way that’s easier to understand. To do this, you need…
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10 Customer Service Metrics to Track in 2026 (+ How To Use Them)
In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
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Product Documentation: The Ultimate Guide
Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
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What Is Software Documentation? Plus Types and Best Practices
What Is Software Documentation? Software documentation is content that helps end-users, developers, and/or your employees understand your software and use it to effectively accomplish their goals. Typically, you’ll…
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Knowledge Base Analytics: A Practical Guide
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
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8 Awesome Knowledge Base Examples (Created With KnowAll Theme)
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
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How To Ask for Feedback From Customers
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
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