AI in Customer Service: The Ultimate Guide for Support Teams (2025)
Imagine a customer asking a question at 2 AM and receiving a helpful answer in seconds, without anyone on your team waking up. Sounds futuristic, doesn’t it? In…
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9 Best Ecommerce WordPress Themes — Conversion-Optimized, 2025 Review
Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
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5 Powerful Lessons From Amazon’s Returns Policy
When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
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5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
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13 Best WordPress Knowledge Base Plugins — Free & Premium Options for 2025
Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
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How to Handle Customer Inquiries: Effective Responses and Best Practices
Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
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10 Support Ticket Response Templates for Fast, Consistent Customer Service
Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
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10 Free Knowledge Base Templates (Expert Pick for 2025)
Building a knowledge base? Try these awesome knowledge base templates today! These pre-made designs can help you quickly set up a help center, documentation site, or wiki. The…
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Top 11 Customer Service Outsourcing Companies in the Philippines (2025)
What makes the Philippines the call-center capital of the world? If you’ve ever dialed tech support at 3 AM and heard a friendly voice with a slight Filipino…
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9 Best eCommerce Chatbots (Free and Paid Options)
Ever been online shopping at 2 AM and gotten instant answers from a little chat bubble? That’s the magic of eCommerce chatbots. Just a few years ago, all…
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10 Best Free Software Documentation Tools for Developers (2025 Guide)
Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
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9 Service Desk Automation Ideas to Streamline IT Support
The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
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