eCommerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. As B2B eCommerce trends evolve, businesses are expected to provide more seamless,…
Continue Reading →Considering using bbPress to create a forum at your WordPress site? What better way to help make your decision than taking a look at how bbPress works in…
Continue Reading →Technical writing tools or software aren’t always about writing, they’re a way to present your content in a way that’s easier to understand. To do this, you need…
Continue Reading →In today’s world where privacy is a precious commodity, this strategy works wonders to create your own private space on the Internet. You can easily create password protected…
Continue Reading →One sure way to make the process of creating, publishing, and maintaining technical documentation even more tedious is to use a half-baked technical documentation software. So many things…
Continue Reading →Are you planning on building a private online community? Or making a Facebook-like social networking platform of your own? Then we’ll help you find the right design for…
Continue Reading →In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
Continue Reading →Angry emails aren’t rare. But knowing how to respond to them calmly and professionally? That’s a skill that sets good communicators apart. You’ll eventually face a message filled…
Continue Reading →A shared inbox in Gmail? It’s possible and very easy to set up. In this guide, we’ll show you exactly how to set up your shared inbox with…
Continue Reading →Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
Continue Reading →First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
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