AI in Customer Service: The Ultimate Guide for Support Teams (2025)
Imagine a customer asking a question at 2 AM and receiving a helpful answer in seconds, without anyone on your team waking up. Sounds futuristic, doesn’t it? In…
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What Is Omnichannel Customer Service? The Beginner’s Guide
In today’s customer-centric world, people expect support on their own terms. A customer might reach you through social media or a live chat, and it is as important…
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12 Best WordPress Ticketing Systems (Updated for 2025)
Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
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6 Best WordPress Help Desk Plugins For Customer Support (Updated for 2025)
Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
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8 Best WordPress Q&A Plugins for 2025 (Compared)
If you run a online store or other online business, you’re probably used to fielding several similar queries from potential customers on a regular basis. However, answering hundreds…
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How To Build a Membership Site With WordPress (Step-By-Step Guide)
Are you looking to build an authoritative WordPress membership website? Membership sites are a natural progression for authoritative online publishers. A subscription only membership site is fast becoming…
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[New] Heroic KB Chrome Extension
We’re thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from…
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How To Create an Online Business Directory Using WordPress
Running an online business directory has to be one of the oldest forms of internet business out there. In essence, it’s almost too simple: Advertisers acquire profiles. Visitors…
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The 9 Best Customer Engagement Software and Tips
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
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How to Restrict Access to WordPress Pages: Creating a Members-Only Area
Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
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How To Create a Support Ticket Form With Template and Examples
Would you like to create a support ticket form so your users can submit support tickets? In this article, we’ll explore how to easily create a support ticket…
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Knowledge-Centered Support (KCS): What It Is, Best Practices
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
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