In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…
You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually…
Here are our HeroThemes blog highlights, support resources and WordPress news this month. Highlights From Our Blog The Ultimate Knowledge Base Article Template (Infographic) Distilled from HeroTheme’s experience…
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
Inside: a cheat sheet of 4 customer survey questions that can uncover interesting business insights & 5 WordPress trends you don’t want to miss this year…
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
Last year we released KnowAll, our knowledge base theme that combines all the best and most requested features from our best-selling themes. Over the last year, we’ve released…
Though the initial rush to market for most firms is all about getting products and services out the door, long-term success ends up being all about nailing down every…
Welcome to 2017! To make this new year your best service year yet, here are some excellent reads from around the web. From Our Blog The 4 Key…
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally based around incoming customer activity. We go above and beyond to make sure you’re…
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge base is an increasingly straightforward affair on the technical side of things….