Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
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5 Stupidly Common FAQ Myths We Should All Stop Believing
Your site can have the perfect information architecture (IA). It can also have the best web copy ever. However, it might still fail to answer some of your…
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Improve Customer Service with a Powerful Knowledge Base
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
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5 Ways to Turn Customer Support From a Money Pit Into a Profit Center
Customer support is all too often considered a necessary evil by business owners – an attitude that becomes regrettably obvious when you’re on the receiving end of it….
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Have You Seen These 4 Inspiring Customer Service Conference Talks?
The number of top-notch talks available online has never been greater. Though wide-ranging keynote presentations from big hitters such as Matt Mullenweg tend to grab the headlines in the…
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How to Put Together a Perfect Knowledge Base Article
Our Knowledge Base plugin gives you a great head start when it comes to organizing content for your users and displaying it effectively on your WordPress site, but…
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What Next for the WordPress Plugin Directory?
Though plugins are arguably responsible for a significant part of WordPress’ popularity as a content management system, you wouldn’t necessarily know it from the current version of the Plugin…
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What’s wrong with your FAQ – 6 tips proven to make it better
Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.
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How to Handle Customer Complaints via Social Media (5 Step Guide)
The days of relying exclusively on email and phone support to deal with customer service are over. Customers are now as likely to take to Twitter or Facebook as…
Announcing KnowAll, the WordPress Knowledge Base Theme to Rule Them All
Here at HeroThemes we’ve learned a few things from developing some of the best selling Knowledge Base themes and plugins for WordPress. This wisdom has been distilled into…
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Creating a search widget using the WordPress REST API
WordPress developers will be aware the REST API has been around for some time, but as of late last year it was integrated into core, meaning it can…
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Find out what’s new in Heroic Knowledge Base 2.6
Today HeroThemes launch the latest version of Heroic Knowledge Base, the knowledge base plugin for WordPress. Heroic Knowledge Base plugin adds a knowledge base to existing WordPress powered…
