5 Best Customer Service Books That Should Be on Your Shelves
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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6 Huge Takeaways From WordCamp London 2016
The WordCamp phenomenon has long been one of the most impressive aspects of the wider WordPress ecosystem. Starting with 2006’s inaugural WordCamp, hundreds of self-organized events worldwide have…
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What You Can Learn From These 4 Superb Knowledge Bases
Starting your knowledge base from scratch can be a daunting prospect. As with any project, it’s much easier getting past the blank page stage when you have a…
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5 Simple Ways to Write the Perfect Answers to Your FAQs
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost half of your millennial customers prefer helping themselves before reaching out to…
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Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
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5 Stupidly Common FAQ Myths We Should All Stop Believing
Your site can have the perfect information architecture (IA). It can also have the best web copy ever. However, it might still fail to answer some of your…
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Improve Customer Service with a Powerful Knowledge Base
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
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5 Ways to Turn Customer Support From a Money Pit Into a Profit Center
Customer support is all too often considered a necessary evil by business owners – an attitude that becomes regrettably obvious when you’re on the receiving end of it….
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Have You Seen These 4 Inspiring Customer Service Conference Talks?
The number of top-notch talks available online has never been greater. Though wide-ranging keynote presentations from big hitters such as Matt Mullenweg tend to grab the headlines in the…
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How to Put Together a Perfect Knowledge Base Article
Our Knowledge Base plugin gives you a great head start when it comes to organizing content for your users and displaying it effectively on your WordPress site, but…
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What Next for the WordPress Plugin Directory?
Though plugins are arguably responsible for a significant part of WordPress’ popularity as a content management system, you wouldn’t necessarily know it from the current version of the Plugin…
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What’s wrong with your FAQ – 6 tips proven to make it better
Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.
