How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My support content saves me ___ tickets each week. Thus saving me ___…
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22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
5 Examples of Effective FAQs to Inspire You
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve issues. Not only that, 40% of customers proceed to phone support only…
How to Structure and Organize FAQs
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making the answers “FINDABLE”! When sites make the effort to do the first,…
5 Best Customer Service Books That Should Be on Your Shelves
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
5 Simple Ways to Write the Perfect Answers to Your FAQs
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost half of your millennial customers prefer helping themselves before reaching out to…
Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
Improve Customer Service with a Powerful Knowledge Base
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
5 Ways to Turn Customer Support From a Money Pit Into a Profit Center
Customer support is all too often considered a necessary evil by business owners – an attitude that becomes regrettably obvious when you’re on the receiving end of it….
How to Put Together a Perfect Knowledge Base Article
Our Knowledge Base plugin gives you a great head start when it comes to organizing content for your users and displaying it effectively on your WordPress site, but…
What’s wrong with your FAQ – 6 tips proven to make it better
Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.
Creating a search widget using the WordPress REST API
WordPress developers will be aware the REST API has been around for some time, but as of late last year it was integrated into core, meaning it can…