4 Key Tips for Implementing an Internal Knowledge Base
Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize…
Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize…
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…
You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually…
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
Though the initial rush to market for most firms is all about getting products and services out the door, long-term success ends up being all about nailing down every…
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally based around incoming customer activity. We go above and beyond to make sure you’re…
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge base is an increasingly straightforward affair on the technical side of things….
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
In the few short years since its arrival on the scene, Slack has grown from being a niche tool of the technorati into an increasingly omnipresent team communication…