Self-Hosted Customer Support Tools
for WordPress
Own your support tools — your data, your server, no per-seat fees.
Trusted by 32,060 businesses.
Heroic Bundle Essential
normally $259
$103
.60
/ first year
Save $155.40 (60%)*
Heroic KB + Heroic Inbox together on 1 site
- Heroic KB + Heroic Inbox
- Use on 1 site
- 2 mailboxes
- Unlimited users & tickets
- Standard support
Heroic Inbox
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 2 Mailboxes Manage up to 2 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- Shared Team Inbox Manage support emails together from one shared inbox inside WordPress.
- Internal & Team Notes Leave private notes for teammates that the customer never sees.
- Collision Detection See when a teammate is already viewing or replying to a conversation.
- Conversation Assignments Assign conversations to the right person so nothing slips through.
- Tags & Filtering Organize and find conversations fast with tags and filters.
- File Attachments Send and receive file attachments on any conversation.
Heroic KB
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Dedicated KB theme Launch a knowledge base site with a dedicated, purpose-built theme.
- FAQ Builder Quickly build and manage multiple FAQ sections with ease.
- Multilingual Support Run a knowledge base in your language, or multiple languages (using WPML). Offer content to a global audience.
- Article Attachments Add downloadable files to articles with built-in support for attachments.
- Table of Contents Automatically builds an in-article Table of Contents for articles, easing navigation for visitors.
- Glossary Builder Build large, complex glossaries in minutes not hours.
- Article CSV Import Import articles from CSV files quickly and easily.
- Free Chrome Extension Instantly search and access your Heroic Knowledge Base from any webpage with this Chrome extension.
- Plugin Updates
- Standard Support
Heroic Bundle Plus
normally $599
$239
.60
/ first year
Save $359.40 (60%)*
Analytics and automation for both products on up to 3 sites
- Use on 3 sites
- 5 mailboxes
- KB search analytics
- Article feedback
- Access control
Heroic Inbox
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- 5 Mailboxes Manage up to 5 mailboxes.
- Workflow Automation Automatically route, assign, and tag incoming emails with custom rules.
- Canned Responses Save and reuse common replies to answer customers faster.
- Analytics & Reporting Track response times, ticket volume, and team performance.
Heroic KB
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Popular Searches Discover what your visitors are looking for.
- Empty Searches Discover what your users are searching for but not finding. Perfect for knowing what to write next...
- Article Feedback Get feedback that will help you understand which articles are effective.
- Transfer Analytics Understand which articles generate the most support tickets.
- Internal / External Site Support Use the knowledge base on a public site, password protected site or internal intranet.
- User Restriction Lock your entire knowledge base to logged-in users, lock individual categories or single articles.
- Plugin Updates
- Standard Support
Heroic Bundle Pro
normally $949
$379
.60
/ first year
Save $569.40 (60%)*
AI, integrations, and premium support for both products on up to 5 sites
- Use on 5 sites
- 10 mailboxes
- Heroic AI Assistant
- WooCommerce, Slack & more
- Premium support
Heroic Inbox
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- 10 Mailboxes Manage up to 10 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- WooCommerce See customer purchases from WooCommerce
- Easy Digital Downloads See customer purchases from Easy Digital Downloads
- BuddyBoss See member profile and community activity from BuddyBoss
- WP Charitable See donor history and campaign donations from WP Charitable
- MemberPress Coming soon
Heroic KB
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Custom AI chatbot in minutes Create a bespoke chatbot in minutes, tailored to your unique knowledge base.
- Conversational answers from your docs Transform static documentation into dynamic, engaging Q/A sessions for enhanced user experience.
- On-site AI assistant, no redirects Embed AI capabilities directly into your site, offering real-time assistance without navigation disruption.
- Instant answers, 24/7 Deliver instant, accurate answers to customer inquiries, improving satisfaction and engagement.
- Slack Integration Send notifications of new article feedback and more to your Slack channel.
- Heroic Inbox Integration See suggested help articles from your knowledge base in Heroic Inbox mailboxes.
- HelpScout Integration See suggested help articles from your knowledge base in HelpScout mailboxes.
- WPForms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Formidable Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Gravity Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Plugin Updates
- Premium Support
Compare all 38 features
| Compare plans Every plan includes plugin updates & support. | |||
|---|---|---|---|
| Licensing | |||
| Sites Multisite sub-sites count separately | 1 site | 3 sites | 5 sites |
| Users | Unlimited | Unlimited | Unlimited |
| No monthly fees | ✓ | ✓ | ✓ |
| Heroic Inbox | |||
| Mailboxes | 2 | 5 | 10 |
| Unlimited tickets | ✓ | ✓ | ✓ |
| Shared inbox & collaboration | ✓ | ✓ | ✓ |
| Internal notes & collision detection | ✓ | ✓ | ✓ |
| Workflow automation | — | ✓ | ✓ |
| Canned responses | — | ✓ | ✓ |
| Inbox analytics & reporting | — | ✓ | ✓ |
| WooCommerce integration | — | — | ✓ |
| Easy Digital Downloads integration | — | — | ✓ |
| BuddyBoss integration | — | — | ✓ |
| WP Charitable integration | — | — | ✓ |
| MemberPress integration | — | — | Coming soon |
| Heroic KB | |||
| Dedicated KB theme | ✓ | ✓ | ✓ |
| FAQ Builder | ✓ | ✓ | ✓ |
| Multilingual support | ✓ | ✓ | ✓ |
| Article attachments | ✓ | ✓ | ✓ |
| Table of contents | ✓ | ✓ | ✓ |
| Glossary builder | ✓ | ✓ | ✓ |
| Article CSV import | ✓ | ✓ | ✓ |
| Free Chrome extension | ✓ | ✓ | ✓ |
| Search analytics | |||
| Popular searches | — | ✓ | ✓ |
| Empty searches | — | ✓ | ✓ |
| Article feedback | — | ✓ | ✓ |
| Transfer analytics | — | ✓ | ✓ |
| Access control | |||
| Internal / external site support | — | ✓ | ✓ |
| User restriction | — | ✓ | ✓ |
| Heroic AI Assistant Pro | |||
| Custom AI chatbot in minutes | — | — | ✓ |
| Conversational answers from your docs | — | — | ✓ |
| On-site AI assistant, no redirects | — | — | ✓ |
| Instant answers, 24/7 | — | — | ✓ |
| KB integrations Pro | |||
| Slack | — | — | ✓ |
| HelpScout | — | — | ✓ |
| WPForms, Formidable & Gravity Forms | — | — | ✓ |
| Updates & support | |||
| Plugin updates | ✓ | ✓ | ✓ |
| Support level | Standard | Standard | Premium |
| Choose your plan | Get Essential | Get Plus | Get Pro |
Our 100% No-Risk Money Back Guarantee!
Your purchase is covered by our no-risk, 14 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 14 days from original purchase.
All pricing is in USD. You can change plans or cancel your account at any time.
* The discounted price covers your first year. Plans then renew at the regular price shown — cancel anytime before renewal.
Trusted by the biggest brands and 32,060 WordPress users
Frequently Asked Questions
HeroThemes plugins are built for freelancers, agencies, and businesses of every size. If you want to support your customers well — with self-service docs, a shared inbox, or both — we're here to help you do it. Our mission is to make great customer support simple to offer.
Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.
Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.
We're here to help. Feel free to contact us here.