Self-Hosted Customer Support Tools
for WordPress
Own your support tools - your data, your server, no per-seat fees.
4.8/5 from 300+ reviews Trusted by 32,080 businesses
Heroic Bundle Essential
normally $259
$103
.60
/ year
Save $155.40 (60%)*
Heroic KB + Heroic Inbox together on 1 site
- Heroic KB + Heroic Inbox
- Use on 1 site
- 2 mailboxes
- Unlimited users & tickets
- Standard support
Heroic Inbox
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 2 Mailboxes Manage up to 2 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- Shared Team Inbox Manage support emails together from one shared inbox inside WordPress.
- Internal & Team Notes Leave private notes for teammates that the customer never sees.
- Collision Detection See when a teammate is already viewing or replying to a conversation.
- Conversation Assignments Assign conversations to the right person so nothing slips through.
- Tags & Filtering Organize and find conversations fast with tags and filters.
- File Attachments Send and receive file attachments on any conversation.
Heroic KB
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Dedicated KB theme Launch a knowledge base site with a dedicated, purpose-built theme.
- FAQ Builder Quickly build and manage multiple FAQ sections with ease.
- Multilingual Support Run a knowledge base in your language, or multiple languages (using WPML). Offer content to a global audience.
- Article Attachments Add downloadable files to articles with built-in support for attachments.
- Table of Contents Automatically builds an in-article Table of Contents for articles, easing navigation for visitors.
- Glossary Builder Build large, complex glossaries in minutes not hours.
- Article CSV Import Import articles from CSV files quickly and easily.
- Free Chrome Extension Instantly search and access your Heroic Knowledge Base from any webpage with this Chrome extension.
- Plugin Updates
- Standard Support
Heroic Bundle Plus
normally $599
$239
.60
/ year
Save $359.40 (60%)*
Analytics and automation for both products on up to 3 sites
- Use on 3 sites
- 5 mailboxes
- KB search analytics
- Article feedback
- Access control
Heroic Inbox
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- 5 Mailboxes Manage up to 5 mailboxes.
- Workflow Automation Automatically route, assign, and tag incoming emails with custom rules.
- Canned Responses Save and reuse common replies to answer customers faster.
- Analytics & Reporting Track response times, ticket volume, and team performance.
Heroic KB
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Popular Searches Discover what your visitors are looking for.
- Empty Searches Discover what your users are searching for but not finding. Perfect for knowing what to write next...
- Article Feedback Get feedback that will help you understand which articles are effective.
- Transfer Analytics Understand which articles generate the most support tickets.
- Internal / External Site Support Use the knowledge base on a public site, password protected site or internal intranet.
- User Restriction Lock your entire knowledge base to logged-in users, lock individual categories or single articles.
- Plugin Updates
- Standard Support
Heroic Bundle Pro
normally $949
$379
.60
/ year
Save $569.40 (60%)*
AI, integrations, and premium support for both products on up to 5 sites
- Use on 5 sites
- 10 mailboxes
- Heroic AI Assistant
- WooCommerce, Slack & more
- Premium support
Heroic Inbox
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- 10 Mailboxes Manage up to 10 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- WooCommerce See customer purchases from WooCommerce
- Easy Digital Downloads See customer purchases from Easy Digital Downloads
- BuddyBoss See member profile and community activity from BuddyBoss
- WP Charitable See donor history and campaign donations from WP Charitable
- MemberPress Coming soon
Heroic KB
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- Unlimited Users There are no limits to the number of users you can add.
- Custom AI chatbot in minutes Create a bespoke chatbot in minutes, tailored to your unique knowledge base.
- Conversational answers from your docs Transform static documentation into dynamic, engaging Q/A sessions for enhanced user experience.
- On-site AI assistant, no redirects Embed AI capabilities directly into your site, offering real-time assistance without navigation disruption.
- Instant answers, 24/7 Deliver instant, accurate answers to customer inquiries, improving satisfaction and engagement.
- Slack Integration Send notifications of new article feedback and more to your Slack channel.
- Heroic Inbox Integration See suggested help articles from your knowledge base in Heroic Inbox mailboxes.
- HelpScout Integration See suggested help articles from your knowledge base in HelpScout mailboxes.
- WPForms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Formidable Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Gravity Forms Integration Add a knowledge base search field to your forms. Direct users to search your knowledge base for answers before contacting you.
- Plugin Updates
- Premium Support
Compare all 38 features
| Compare plans Every plan includes plugin updates & support. | |||
|---|---|---|---|
| Licensing | |||
| Sites Multisite sub-sites count separately | 1 site | 3 sites | 5 sites |
| Users | Unlimited | Unlimited | Unlimited |
| No monthly fees | ✓ | ✓ | ✓ |
| Heroic Inbox | |||
| Mailboxes | 2 | 5 | 10 |
| Unlimited tickets | ✓ | ✓ | ✓ |
| Shared inbox & collaboration | ✓ | ✓ | ✓ |
| Internal notes & collision detection | ✓ | ✓ | ✓ |
| Workflow automation | — | ✓ | ✓ |
| Canned responses | — | ✓ | ✓ |
| Inbox analytics & reporting | — | ✓ | ✓ |
| WooCommerce integration | — | — | ✓ |
| Easy Digital Downloads integration | — | — | ✓ |
| BuddyBoss integration | — | — | ✓ |
| WP Charitable integration | — | — | ✓ |
| MemberPress integration | — | — | Coming soon |
| Heroic KB | |||
| Dedicated KB theme | ✓ | ✓ | ✓ |
| FAQ Builder | ✓ | ✓ | ✓ |
| Multilingual support | ✓ | ✓ | ✓ |
| Article attachments | ✓ | ✓ | ✓ |
| Table of contents | ✓ | ✓ | ✓ |
| Glossary builder | ✓ | ✓ | ✓ |
| Article CSV import | ✓ | ✓ | ✓ |
| Free Chrome extension | ✓ | ✓ | ✓ |
| Search analytics | |||
| Popular searches | — | ✓ | ✓ |
| Empty searches | — | ✓ | ✓ |
| Article feedback | — | ✓ | ✓ |
| Transfer analytics | — | ✓ | ✓ |
| Access control | |||
| Internal / external site support | — | ✓ | ✓ |
| User restriction | — | ✓ | ✓ |
| Heroic AI Assistant Pro | |||
| Custom AI chatbot in minutes | — | — | ✓ |
| Conversational answers from your docs | — | — | ✓ |
| On-site AI assistant, no redirects | — | — | ✓ |
| Instant answers, 24/7 | — | — | ✓ |
| KB integrations Pro | |||
| Slack | — | — | ✓ |
| HelpScout | — | — | ✓ |
| WPForms, Formidable & Gravity Forms | — | — | ✓ |
| Updates & support | |||
| Plugin updates | ✓ | ✓ | ✓ |
| Support level | Standard | Standard | Premium |
| Choose your plan | Get Essential | Get Plus | Get Pro |
Our 100% No-Risk Money-Back Guarantee!
Your purchase is covered by our no-risk, 14-day money-back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 14 days from original purchase.
Chris Hadley
Founder, HeroThemes
All pricing is in USD. You can change plans or cancel your account at any time.
* Special introductory pricing, all renewals are at full price.
4.8/5
from 300+ reviews
Loved by teams running support on WordPress
Real reviews from HeroThemes customers running their knowledge base and shared inbox on their own WordPress site.
“At Pagely we set up the HeroThemes the KnowAll theme as a pre-sales KB for people evaluating our managed WP hosting service. Initially we had intended to run this as an internal-facing tool to be used exclusively by our sales team. The idea was to make the KB into the authoritative hub for all pre-sales questions. Training would consist of having new salespeople self-educate about our service by combing through KB articles then listening to recent calls, reading sales exchanges and internal chats and then updating that info in the KB. Midway through this process of setting this up we realized with extra work we could externalize the resource and transform it into a self-serve resource that could be used by prospects as well as salespeople. We put our interns on the task of extracting & sanitizing Q&A from the aforementioned channels. To date have over 400 discreet question & answer pairs from past sales exchanges. We added a livechat widget to the KB site for leadgen and as a mechanism to answer questions not currently addressed by the KB. In all the KB has been a great asset to the Pagely sales process. The type-ahead search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic area. Backend reports show us which articles are unclear and need refinement. Having it indexed by Google gives us long-tail SEO benefits. And most importantly we now have a scaleable way to onboard our new salespeople. The KB allows us to preserve tribal sales knowledge and exposes it in a way that teaches salespeople and also accommodates prospects who prefer to get their answers self-serve. We're happy customers of HeroThemes and endorse both the product and the support we've seen from the company.”
“The KnowAll Knowledge Base theme gave us an out of the box solution to spin up a full featured and well designed support center for our users. We love the ease of setup, SEO features and analytics tracking.”
“Appearance options easily displayed in the backend could help us even more, mainly in the table of contents from articles.”
“The folks at HeroThemes have done a really good job. This theme works very well and it contains all the functions you need to build a quality knowledge base.”
“So far, this theme has been incredible! it was super easy to set up, and when i did need a question answered, support was super quick and friendly! the theme has everything we needed 🙂”
“We used the KnowAll Theme to develop a Learning Knowledge Center. This Knowledge center assists our learning community by providing information on industry terminology, training programs, user guides, and much more. Our users regularly comment on the polished user experience of the theme and our admins enjoy the simplistic tools for managing the information and the analytic tools are also a plus. We would not ask to change much to the theme but if we could make one recommendation it would be to allow duplication of articles or article templates. Our team and users appreciate this tool and we would recommend it to anyone looking for a low maintenance solution for providing information and support to their customers. Thank you for a great product and your customer support is great too!”
“This took a LOT of work off my plate – their KB skin is incredible and has all the functions our 1200 employee business needed. Thanks!”
“I bought the KnowAll Theme and I was amazed and how fast I had a fully-functional, good-looking documentation website. I would definitely buy again!”
“Plugin works great so far. Extremely easy to implement and install. Easy to use, very clean design, robust tracking features. All for a flat fee. Great support documentation, Solid value.”
“Heroic Knowledge Base is turning out to be one of my favorite plugins. It's stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.”
In good company
Trusted by teams at airbnb, USC & Sennheiser - and 32,080+ WordPress businesses
Frequently Asked Questions
HeroThemes plugins are built for freelancers, agencies, and businesses of every size. If you want to support your customers well - with self-service docs, a shared inbox, or both - we're here to help you do it. Our mission is to make great customer support simple to offer.
Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.
Heroic Inbox runs in the WordPress admin area and does not load on your public pages, so it never affects front-end speed. Heroic KB is built for front-end speed and searchability, so your docs load fast for visitors.
Your docs, emails, and customer data remain in your own WordPress database. You are not locked into our cloud, so nothing disappears if you stop renewing.
No. With Heroic Inbox, customers email you exactly as they do now. With Heroic KB, visitors simply search and read the docs on your site.
We're here to help. Feel free to contact us here.