We are HeroThemes

At HeroThemes, we've been crafting top-notch WordPress themes and plugins for over 14 years, serving a diverse range of industries.

As our customer base flourished, our email support response times ballooned, exceeding our commitment to exceptional customer service.

Recognizing the need for a scalable support solution, we leveraged our development expertise to build a suite of custom tools.

These tools include Heroic Inbox, a powerful ticketing system that streamlines communication and prioritizes responses, and Heroic KB, a comprehensive self-service knowledge base empowering our customers with instant access to solutions.

Integration of Heroic Inbox and Heroic KB has significantly reduced response times by 70% and empowered our customers with a comprehensive self-service knowledge base.

Our focus remains on providing exceptional customer care, allowing you to focus on what matters most - running your business and creating amazing products.

Our Mission

We simplify customer support for your business, empowering you to deliver exceptional experiences with ease.

The team behind HeroThemes

Chris Hadley

Chris Hadley

Founder, Product Lead

At 17, I built my first forum software design company, serving a growing user base before selling it at 19. This ignited my passion for user-friendly technology.

Leveraging my understanding of user needs in the WordPress space, I founded HeroThemes 14 years ago. Today, HeroThemes empowers over 30,860 satisfied customers with world-class customer support tools for WordPress. My drive to simplify complex technology fuels every product we create.

When I'm not designing the future of WordPress support solutions, I'm out exploring hidden gems on all 7 continents!

Richard Long

Richard Long

Partner, Chief Technology Officer

As a seasoned computer scientist, I spent years tackling complex challenges for leading UK companies in the finance and telecoms sector.

Now, as Lead Developer at HeroThemes, I leverage my expertise to develop innovative WordPress solutions that empower businesses to connect and engage with their customers. I lead a passionate team of developers, spearheading the creation of user-friendly tools that bridge the communication gap.

When I'm not writing code, you can find me conquering trails on my quest to discover the UK's best mountain bike parks!

Trusted by the biggest brands and 30,860 customers WordPress users
JetPack CRM Newegg USC

Where can you find us?

We're a distributed team from 5 countries with our headquarters in the heart of the UK.

Follow us on Twitter, Facebook or contact us.