WordPress Helpdesk & Customer Support Plugin
Manage all your customer emails & support tickets directly in your WordPress website.
Manage all your business emails in powerful shared inboxes, right inside WordPress.
The ultimate shared inbox in WordPress.
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Manage Your Emails in WordPress
No more third party platform. Manage all your business emails directly on your own site.
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Multiple Inboxes All in One Place
Sales, customer service, support, partnerships. Add and manage as many inboxes as you'd like in one place.
Manage company emails like support@, sales@ or any other team email in WordPress.
Get your team working together
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User Permissions
Assign inboxes access to team members.
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Better Email Management
Your staff can collaborate on appropriate responses and assign messages to the appropriate individuals.
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Better Team Management
Team members can add notes only visible to your team to share information and co-ordinate responses.
Know Your Customers
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Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know key information and any other conversations you've had before..
Get started in 3 easy steps
Install Heroic Inbox
Upload and activate Heroic Inbox on your WordPress site.
Link Email Account
Link any Gmail or G Suite email account in a few clicks thanks to our install assistant.
Your Inbox Is Live!
Heroic Inbox is ready to use in minutes. Send and receive mail right from the dashboard.
Everything you need to manage customer support emails
Unlimited Conversations
No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.
Unlimited Users
No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.
Saved Replies
Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.
Collision Detection
Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.
Team Notes
Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.
Draft Replies
Create drafts for approval or review before they are sent. Improve team workflow and management.
File Attachments
Open and view file attachment from the WordPress dashboard. Get more from email and files.
Assign Messages
Assign messages to team members. Improve message flow and management.
Read Receipts
See when customers read sent messages. Keep informed of customer response and improve message flow.
Ticket History
Review message history and see previous message history from a customer. Better understand customers and track recurring questions.
Auto Responders
Send automatic replies for incoming messages. Improve customer satisfaction and engagement.
User Signatures
Custom signatures for mailboxes. Include key information in each message.
Translation Ready
Heroic Inbox includes language template files ready for translation into your language.
Automatic Updates
Never miss new features and updates with one click automatic plugin updates.
Online Documentation
Documentation to help you get the most out of Heroic Inbox.
Join 26,330 customers using HeroThemes
- 1 Year of Updates
12 months of product updates, enhancements and fixes. Includes auto-updates direct to your site.
- 1 Year of Support
12 months of product support from the HeroThemes team. Includes tutorials and knowledge base access.
- Use on 1 Site
You can use the theme on 1 site. If you're using multisite, each sub-site counts as a separate site.
Your purchase is covered by our no-risk, 30 day money back guarantee. If you're not completely satisfied with the product, you can request a full refund up to 30 days from original purchase.
HeroThemes Founder
Frequently Asked Questions
We currently support Gmail and Google Workspace (G Suite) email accounts.
Our products are translation ready. We package the translation files to help you get started with just a few steps.
The recurring cost of the product is for continued support and product updates. If you don't want to continue to receive support and product updates after the first year, you can cancel your subscription at anytime from your HeroThemes account.
This allows us to continue to produce updates and support, ensuring compatibility and improvements throughout the life of the product.
We don't provide trial software, instead we invite you to view the demo and try the product risk free with our 30 day money back guarantee.
We accept a variety of credit and debit cards via our secure payment processors Stripe & PayPal. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network. Payment details are encrypted and secure. No card details are stored on our server.
We're here to help. Feel free to contact us here.