Heroic Inbox
WordPress Helpdesk & Customer Support Plugin
Manage all your customer emails & support tickets directly in your WordPress website.
No more third party platform. Manage all your business emails directly on your own site.
Sales, customer service, support, partnerships. Add and manage as many inboxes as you'd like in one place.
Manage company emails like support@, sales@ or any other team email in WordPress.
Assign inboxes access to team members.
Your staff can collaborate on appropriate responses and assign messages to the appropriate individuals.
Team members can add notes only visible to your team to share information and co-ordinate responses.
Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know key information and any other conversations you've had before.
Upload and activate Heroic Inbox on your WordPress site.
Link your email account in a few clicks thanks to our install assistant.
Heroic Inbox is ready to use in minutes. Send and receive mail right from the dashboard.
No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.
No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.
Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.
Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.
Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.
Create drafts for approval or review before they are sent. Improve team workflow and management.
Open and view file attachment from the WordPress dashboard. Get more from email and files.
Assign messages to team members. Improve message flow and management.
See when customers read sent messages. Keep informed of customer response and improve message flow.
Review message history and see previous message history from a customer. Better understand customers and track recurring questions.
Send automatic replies for incoming messages. Improve customer satisfaction and engagement.
Custom signatures for mailboxes. Include key information in each message.
Heroic Inbox includes language template files ready for translation into your language.
Never miss new features and updates with one click automatic plugin updates.
Documentation to help you get the most out of Heroic Inbox.
