Instantly turn WordPress into your all-in-one helpdesk

Keep every customer email in one intuitive dashboard. Installed in minutes, ready to grow with you.

Unified Inbox

Email-to-Ticket

Collaboration Tools

Saved Replies

Ecommerce Integrations

Customer Profiles

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hello@herothemes.com

Trouble Accessing My Account

Jamie Torres

replied
15 minutes ago
I haven't changed my password recently. I use Safari on my Mac, and my password is saved in my keychain.

Alicia R.

added a note
2 hours ago
Jamie had a similar issue last month. Might be related to the password manager bug we saw with Safari users. Check account logs before suggesting a reset.

Alicia R.

replied
2 hours ago
Hi Jamie, Thanks for reaching out! Sorry to hear you're having trouble. Just to confirm, have you recently changed your password or tried resetting it?
Read 2 hours ago
m

Jamie Torres

replied
6 hours ago
Hi, I'm having trouble accessing my account. I keep getting an "invalid password" error, but I'm sure it's correct. Can you help?

Jamie Torres

jamie.t@herothemes.com

Conversations

WooCommerce

Orders (3)

  • COMPLETED
    #853810 - $129.00

    CloudLoft Pillow

    April 26, 2025 - Stripe
  • COMPLETED
    #591555 - $89.99

    NestWick Throw Blanket

    May 19, 2024 - PayPal

HeroThemes is trusted by leading companies worldwide

Customer Support Shouldn't Be This Hard

Most support teams struggle with these common challenges that hurt productivity and customer satisfaction.

Wasted Time

Support agents waste hours switching between tools, searching for customer information, and trying to piece together conversation history.

Disconnected Teams

When support conversations lack organization, teams struggle to collaborate effectively and deliver consistent customer experiences.

Missing Insights

Without centralized data, businesses lack visibility into support performance, customer satisfaction, and opportunities for improvement.

Transform Your Customer Support Experience

Heroic Inbox provides everything you need to deliver exceptional customer support.

Customer
Subject
Messages
Activity
Jamie Torres
Just a Quick Question About My Order
1
32 mins ago
Morgan Lee
Loving the Product - One Small Issue
4
45 mins ago
Taylor Nguyen
Clarifying a Detail Before I Order
2
2 hours ago
Jordan Patel
Want to Make a Change to My Order
3
6 hours ago
Riley Chen
Requesting Some Help with Setup
2
7 hours ago
Avery Brooks
Curious About a Feature You Mentioned
5
7 hours ago
Cameron Davis
Looking for Product Recommendations
4
15 hours ago
Alexis Romero
Thanks! Just Need a Bit More Info
3
17 hours ago
Drew Kim
Can You Help Me Apply My Reward Points?
3
23 hours ago
Casey Morgan
Loved My First Order - Have a Few Questions
2
1 day ago
Unified Team Inbox

Unified Inbox for Seamless Teamwork

Heroic Inbox centralizes all your customer communications into a shared inbox, designed for effortless team collaboration across departments.

Boost productivity with an intuitive interface built for growing businesses, featuring unlimited seats and real-time collaboration tools.

Shared Inbox with Unlimited Seats
Real-time Collision Detection
Internal Notes
Integrations

Streamline Workflows with Seamless Integrations

Heroic Inbox integrates with your favorite e-commerce plugins, streamlining workflows and providing a unified view of customer data.

Connect your existing tools to improve efficiency, and deliver personalized support experiences.

Comprehensive Customer Profiles
E-commerce Plugin Integration
Automated Data Sync

Connected Integrations

Manage your integrations
WooCommerce
Connected
Easy Digital Downloads
Connected
Heroic KB
Connected

The Heroic Inbox Difference

See how Heroic Inbox transforms your customer support experience.

Before Heroic Inbox

  • Scattered communications across multiple platforms and inboxes

  • Hours wasted searching for customer information and conversation history

  • Slow response times due to inefficient workflows and manual processes

  • Inconsistent customer experiences due to lack of standardized processes

After Heroic Inbox

  • Unified inbox that centralizes all customer communications in one place

  • Complete customer context with integrated profiles, history, and purchase data

  • 40% faster response times with automation, templates, and efficient workflows

  • Consistent, exceptional experiences that build customer loyalty and satisfaction

Heroic Inbox for Every Team

Discover how different businesses use Heroic Inbox to transform their customer support.

E-Commerce Support

The Challenge

Streamline customer inquiries about orders, shipping, and returns with a unified inbox that connects to your online store.

The Solution

Heroic Inbox integrates with your e-commerce platform to provide order details, shipping status, and customer history directly in your support conversations.

Key Benefits

  • Reduce resolution time by 45% with contextual order information

  • Improve customer satisfaction with faster, more accurate responses

  • Decrease support ticket volume by proactively addressing common issues

What Our Customers Say

Join thousands of businesses that trust HeroThemes with their customer support.

Sean Tierney

Sean Tierney

Director of Sales - Pagely

At Pagely we set up Heroic KB as a pre-sales knowledge base for people evaluating our managed WordPress hosting service.

Heroic KB has been a great asset to the Pagely sales process. The search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic. Analytics show us which articles are unclear and need refinement. Having it indexed by Google gives us SEO benefits

We're happy customers of HeroThemes and endorse both the product and the support we've received from the company.

Katie Keith

Operations Director - Barn2 Plugins

Heroic KB plugin was much better than anything else I had tried and really easy to set up.

It's great that you can structure the articles into multiple levels of sub-categories. The instant search is excellent. I love the fact that the knowledge base part of my main website which helps with SEO. The analytics facility is great and provides concrete ideas on how I can improve the knowledge base to help clients and reduce the number of support tickets.

My technical director found it easy to hook into the templates and style the knowledge base to look really professional. Thanks very much!

Tobias Knobl

Tobias Knobl

CEO - Mailbutler

Heroic KB was an elegant solution to update our Knowledge Base with its minimalist eye-catching design.

Everyone on the team, from the developer to the marketing lead, were able to navigate their way easily through the dashboard editor. Even though we were under a time crunch, we were able to get it set up quickly and in time for Mailbutler's big launch.

Highly recommend HeroThemes for your Knowledge Base needs!

Features

Everything you need to manage customer support emails

Heroic Inbox provides everything you need to deliver exceptional customer support.

Unlimited Conversations

No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.

Unlimited Users

No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.

Saved Replies

Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.

Collision Detection

Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.

Advanced Search

Find any conversation, customer, or information instantly with powerful search and filtering capabilities.

Team Notes

Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.

Draft Replies

Create drafts for approval or review before they are sent. Improve team workflow and management.

Read Receipts

See when customers read sent messages. Keep informed of customer response and improve message flow.

Ticket History

Review message history and see previous message history from a customer. Better understand customers and track recurring questions.

File Attachments

Open and view file attachment from the WordPress dashboard. Get more from email and files.

Auto Responders

Send automatic replies for incoming messages. Improve customer satisfaction and engagement.

User Signatures

Custom signatures for mailboxes. Include key information in each message.

Pricing

Join 31,150 customers using HeroThemes

Heroic Inbox Pro
normally $749
$299 .60 / year
Save $449.40 (60%)*
Everything you need to build the best performing help desk
Everything in Plus, and:
  • Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
  • 10 Mailboxes Manage up to 10 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
Integrations
  • WooCommerce See customer purchases from WooCommerce
  • Easy Digital Downloads See customer purchases from Easy Digital Downloads
  • Plugin Updates
  • Premium Support
Heroic Inbox Plus
normally $499
$199 .60 / year
Save $299.40 (60%)*
For growing businesses that want to use data to make smarter decisions with their help desk
Everything in Essential, and:
  • Use on 1 Site You can use the plugin on 1 sites. If you're using multisite, each sub-site counts as a separate site.
  • 5 Mailboxes Manage up to 5 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
  • Plugin Updates
  • Standard Support
Heroic Inbox Essential
normally $199
$79 .60 / year
Save $119.40 (60%)*
Core tools for solo & small teams
  • Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
  • 2 Mailboxes Manage up to 2 mailboxes.
  • Unlimited Tickets There are no limits to the number of tickets you can receive.
  • Unlimited Users There are no limits to the number of users you can add.
  • No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
  • Plugin Updates
  • Standard Support

Our 100% No-Risk Money Back Guarantee!

We're excited to have you experience Heroic Inbox. Over the next 14 days, if Heroic Inbox isn't the best fit, simply reach out!

We'll happily refund 100% of your money. No questions asked.

All pricing is in USD. You can change plans or cancel your account at any time.

* Special introductory pricing, all renewals are at full price.

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Satisfaction Guarantee

Not satisfied? It's rare, but if you are, get a full refund within 14 days - no questions asked.

100% Safe and Secure

Your data stays secure within your WordPress site. Heroic Inbox doesn't store any sensitive information, ensuring complete privacy for your users.

Reliable Support

Not tech-savvy? No worries. Our support team is known for quick, helpful responses to keep your helpdesk running smoothly.

Frequently Asked Questions

What email providers are supported?

You can connect your email address either via secure IMAP/SMT or with one click OAuth-based Gmail/Workspace connection.

Can I import tickets from my current help-desk

Yes - use our one-click importer to import your current emails into Heroic Inbox.

Can users submit tickets without creating an account?

Yes. Guests can open tickets by simply sendign an emailing to your connected email account.

How many agents can I add and can I control their permissions?

Unlimited. Roles include Admin, Manager and Agent.

Can customers email support@mydomain.com and have those emails become tickets?

Yes all emails are automatically piped into Heroic Inbox. We connect via secure IMAP/SMTP (OAuth-based for Gmail/Workspace) and automatically convert each new email into a ticket, threading replies onto the same ticket.

Who should use HeroThemes Plugins?

HeroThemes plugins are perfect for freelancers, agencies, business owners small or big. If you want to effectively support your customers, you need to use HeroThemes. Our mission is to empower businesses to offer superior support.

Can I upgrade my license?

Yes, you may upgrade your license at any time. Simply click the link in your Account area to Upgrade and pay the difference in cost.

Will HeroThemes plugins slow down my site?

Our plugins are carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.

Help! I still have questions!

We're here to help. Feel free to contact us here.