Heroic Inbox

WordPress Helpdesk & Customer Support Plugin

Manage all your customer emails & support tickets directly in your WordPress website.

Heroic Inbox
Trusted by the biggest brands and 28,050 customers WordPress users
JetPack CRM Newegg USC

Manage all your business emails in powerful shared inboxes, right inside WordPress.

The ultimate shared inbox in WordPress.

  • Manage Your Emails in WordPress

    No more third party platform. Manage all your business emails directly on your own site.

  • Multiple Inboxes All in One Place

    Sales, customer service, support, partnerships. Add and manage as many inboxes as you'd like in one place.

    Manage company emails like support@, sales@ or any other team email in WordPress.

Get your team working together

  • User Permissions

    Assign inboxes access to team members.

  • Better Email Management

    Your staff can collaborate on appropriate responses and assign messages to the appropriate individuals.

  • Better Team Management

    Team members can add notes only visible to your team to share information and co-ordinate responses.

Know Your Customers

  • Heroic Inbox pulls all the data about your customers into the sidebar next to your conversation. You'll know key information and any other conversations you've had before.

Get started in 3 easy steps

1

Install Heroic Inbox

Upload and activate Heroic Inbox on your WordPress site.

2

Link Email Account

Link your email account in a few clicks thanks to our install assistant.

3

Your Inbox Is Live!

Heroic Inbox is ready to use in minutes. Send and receive mail right from the dashboard.

Features

Everything you need to manage customer support emails

Unlimited Conversations

No per-conversation limits, unlimited conversations in each inbox. Reduce costs when compared to SaaS alternatives.

Unlimited Users

No per-user limits or pricing, multiple users can manage and collaborate on conversations. Reduced costs compared with alternative solutions.

Saved Replies

Include saved replies and templates in responses. Help save time and standardise responses by using saved replies.

Collision Detection

Stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information.

Team Notes

Add notes to conversations, diagnose and discuss topics in-message. Increase team collaboration and workflow.

Draft Replies

Create drafts for approval or review before they are sent. Improve team workflow and management.

File Attachments

Open and view file attachment from the WordPress dashboard. Get more from email and files.

Assign Messages

Assign messages to team members. Improve message flow and management.

Read Receipts

See when customers read sent messages. Keep informed of customer response and improve message flow.

Ticket History

Review message history and see previous message history from a customer. Better understand customers and track recurring questions.

Auto Responders

Send automatic replies for incoming messages. Improve customer satisfaction and engagement.

User Signatures

Custom signatures for mailboxes. Include key information in each message.

Translation Ready

Heroic Inbox includes language template files ready for translation into your language.

Automatic Updates

Never miss new features and updates with one click automatic plugin updates.

Online Documentation

Documentation to help you get the most out of Heroic Inbox.

Manage all your customer emails & support tickets directly in your WordPress website.

Get Heroic Inbox ➝