The WordPress Help Desk Plugin
One Inbox.
Your Whole Team.
Every support email in one place, with the customer’s order history right beside the conversation.
- Unlimited users, one flat price, no monthly subscription
- Self-hosted: your data never leaves your server
- Assign, note, and reply without leaving wp-admin
HeroThemes is trusted by businesses of all sizes - from solo stores to growing teams
Customer Context Pro
See the order while you answer the email.
When a customer emails, their orders, subscriptions, past conversations, and account details load right beside the reply - pulled live from WooCommerce or Easy Digital Downloads. Your agent reads the full picture, issues the refund or checks the shipment, and replies in one place - whether that customer is a shopper, a member, a donor, or part of your community.
No customer lookup. No second tab. No “let me check and get back to you.”
- Live WooCommerce & EDD order data
- Orders, subscriptions & lifetime value
- Every past ticket at a glance
Pulls context from your stack
Workflow Automation Plus
Put the routine work on autopilot.
Build visual workflows that watch every incoming ticket and act on your rules. Choose what sets them off - keywords, sender, mailbox, priority - then chain the actions: tag it, assign it to the right team, add an internal note, send an auto-reply, or escalate. No code, no extra plugins.
Your team opens an inbox that’s already triaged - billing routed to the billing crew, refunds tagged, after-hours emails answered - while the repetitive work runs itself.
- Visual, no-code flow builder
- Multi-condition AND / OR logic
- Tag, assign, note, auto-reply or escalate
Team Collaboration
See who’s replying - before you reply too.
Heroic Inbox shows who’s viewing or replying to a conversation in real time, so two agents never answer the same customer. Assign an owner, set roles, and leave private internal notes your customer never sees - all in the thread, with no forwarding required.
Nothing gets answered twice, nothing slips through the cracks, and everyone always knows who’s got what.
- Real-time collision detection
- Assign owners & set roles
- Private internal notes & mentions
Collision detection, assignments, and internal notes are included on every plan - even Essential. See plans →
The Complete Toolkit
Everything else your support desk needs - built in.
Your Data, Your Server
Every conversation, every attachment, every customer record stays on your WordPress server - never on someone else’s cloud.
- Full ownership
- Full control
- Full compliance
Team Assignment & Roles
Assign conversations to the right person. Set roles (Admin, Manager, Agent) so everyone knows their responsibilities and nothing slips through.
Private Internal Notes
Leave notes on any conversation that only your team can see. Collaborate behind the scenes without the customer ever knowing.
Gmail, Outlook & IMAP
Connect any email provider. Gmail, Outlook, or standard IMAP/SMTP - Heroic Inbox works with them all via secure OAuth or credentials.
Tagging & Organisation
Tag conversations by topic, priority, or department. Filter and sort your inbox instantly to find exactly what you need.
Unlimited Users, Any Plan
Add your entire team at no extra cost. No per-seat fees, no user caps. Every plan includes unlimited agents from day one.
Why Not Just Use a SaaS Help Desk?
Everything a SaaS help desk does - without the monthly bill.
SaaS help desks are excellent software. But if your support runs on email and your site runs on WordPress, you’re paying every month, for every agent, to rent what you could own.
SaaS figures reflect typical help-desk pricing of ~$50 per agent / month, billed annually for a 5-agent team. Actual pricing varies by vendor and plan.
Pricing
One price covers your entire team.
No per-seat fees, no monthly bill - add as many agents as you need and pay one predictable annual fee.
- Use on 1 site
- 2 mailboxes
- Shared inbox & collaboration
- Internal notes & collision detection
- Standard support
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 2 Mailboxes Manage up to 2 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- Shared Team Inbox Manage support emails together from one shared inbox inside WordPress.
- Internal & Team Notes Leave private notes for teammates that the customer never sees.
- Collision Detection See when a teammate is already viewing or replying to a conversation.
- Conversation Assignments Assign conversations to the right person so nothing slips through.
- Tags & Filtering Organize and find conversations fast with tags and filters.
- File Attachments Send and receive file attachments on any conversation.
- Plugin Updates
- Standard Support
- Use on 3 sites
- 5 mailboxes
- Workflow automation
- Canned responses
- Analytics & reporting
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- 5 Mailboxes Manage up to 5 mailboxes.
- Workflow Automation Automatically route, assign, and tag incoming emails with custom rules.
- Canned Responses Save and reuse common replies to answer customers faster.
- Analytics & Reporting Track response times, ticket volume, and team performance.
- Plugin Updates
- Standard Support
- Use on 5 sites
- 10 mailboxes
- 4 ecommerce & community integrations
- Premium support
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- 10 Mailboxes Manage up to 10 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- WooCommerce See customer purchases from WooCommerce
- Easy Digital Downloads See customer purchases from Easy Digital Downloads
- BuddyBoss See member profile and community activity from BuddyBoss
- WP Charitable See donor history and campaign donations from WP Charitable
- MemberPress Coming soon
- Plugin Updates
- Premium Support
Compare all 22 features
| Compare plans Every plan includes plugin updates & support. | |||
|---|---|---|---|
| Licensing | |||
| Sites Multisite sub-sites count separately | 1 site | 3 sites | 5 sites |
| Users | Unlimited | Unlimited | Unlimited |
| No monthly fees | ✓ | ✓ | ✓ |
| Mailboxes & email | |||
| Mailboxes | 2 | 5 | 10 |
| Unlimited tickets | ✓ | ✓ | ✓ |
| Gmail, Outlook & IMAP/SMTP | ✓ | ✓ | ✓ |
| Shared inbox & collaboration | |||
| Shared team inbox | ✓ | ✓ | ✓ |
| Internal & team notes | ✓ | ✓ | ✓ |
| Collision detection | ✓ | ✓ | ✓ |
| Conversation assignments | ✓ | ✓ | ✓ |
| Tags & filtering | ✓ | ✓ | ✓ |
| File attachments | ✓ | ✓ | ✓ |
| Automation & analytics | |||
| Workflow automation | — | ✓ | ✓ |
| Canned responses | — | ✓ | ✓ |
| Analytics & reporting | — | ✓ | ✓ |
| Integrations | |||
| WooCommerce | — | — | ✓ |
| Easy Digital Downloads | — | — | ✓ |
| BuddyBoss | — | — | ✓ |
| WP Charitable | — | — | ✓ |
| MemberPress | — | — | Coming soon |
| Updates & support | |||
| Plugin updates | ✓ | ✓ | ✓ |
| Support level | Standard | Standard | Premium |
| Choose your plan | Get Essential | Get Plus | Get Pro |
Our 100% No-Risk Money Back Guarantee!
We’re excited to have you experience Heroic Inbox. Over the next 14 days, if Heroic Inbox isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked.
All pricing is in USD. You can change plans or cancel your account at any time.
* Special introductory pricing, all renewals are at full price.
Join 32,080+ teams who trust HeroThemes.
Heroic Inbox is part of the HeroThemes family - plugins that power support and documentation for businesses worldwide.
“At Pagely we set up the HeroThemes the KnowAll theme as a pre-sales KB for people evaluating our managed WP hosting service. Initially we had intended to run this as an internal-facing tool to be used exclusively by our sales team. The idea was to make the KB into the authoritative hub for all pre-sales questions. Training would consist of having new salespeople self-educate about our service by combing through KB articles then listening to recent calls, reading sales exchanges and internal chats and then updating that info in the KB. Midway through this process of setting this up we realized with extra work we could externalize the resource and transform it into a self-serve resource that could be used by prospects as well as salespeople. We put our interns on the task of extracting & sanitizing Q&A from the aforementioned channels. To date have over 400 discreet question & answer pairs from past sales exchanges. We added a livechat widget to the KB site for leadgen and as a mechanism to answer questions not currently addressed by the KB. In all the KB has been a great asset to the Pagely sales process. The type-ahead search feature provides a fast way to filter by keyword and the categorical organization gives a simple means to browse by topic area. Backend reports show us which articles are unclear and need refinement. Having it indexed by Google gives us long-tail SEO benefits. And most importantly we now have a scaleable way to onboard our new salespeople. The KB allows us to preserve tribal sales knowledge and exposes it in a way that teaches salespeople and also accommodates prospects who prefer to get their answers self-serve. We're happy customers of HeroThemes and endorse both the product and the support we've seen from the company.”
“So far, this theme has been incredible! it was super easy to set up, and when i did need a question answered, support was super quick and friendly! the theme has everything we needed 🙂”
“This took a LOT of work off my plate – their KB skin is incredible and has all the functions our 1200 employee business needed. Thanks!”
“Love KnowAll – it has been a great move for us… it looks great, is easy to use and ensures our customers have everything they need in one place.”
“Plugin works great so far. Extremely easy to implement and install. Easy to use, very clean design, robust tracking features. All for a flat fee. Great support documentation, Solid value.”
“We used the KnowAll Theme to develop a Learning Knowledge Center. This Knowledge center assists our learning community by providing information on industry terminology, training programs, user guides, and much more. Our users regularly comment on the polished user experience of the theme and our admins enjoy the simplistic tools for managing the information and the analytic tools are also a plus. We would not ask to change much to the theme but if we could make one recommendation it would be to allow duplication of articles or article templates. Our team and users appreciate this tool and we would recommend it to anyone looking for a low maintenance solution for providing information and support to their customers. Thank you for a great product and your customer support is great too!”
“Appearance options easily displayed in the backend could help us even more, mainly in the table of contents from articles.”
“I love it. It gives you everything you need for your knowledge base without any hassle. Setting it up is very easy and I love the sidebar function that automatically creates a navigation.”
“I bought the KnowAll Theme and I was amazed and how fast I had a fully-functional, good-looking documentation website. I would definitely buy again!”
“The folks at HeroThemes have done a really good job. This theme works very well and it contains all the functions you need to build a quality knowledge base.”
Common questions.
Absolutely not. If you can install a WordPress plugin, you can set up Heroic Inbox. Connect your email address - Gmail, Outlook, or IMAP - in a few clicks, invite your team, and you’re live. Most customers are fully set up in under 10 minutes.
Not exactly - Heroic Inbox connects to your existing email address and brings the inbox into WordPress. You keep the same email address your customers already know. You just manage it from a shared dashboard instead of a personal inbox. Think of it as a team layer on top of your existing email.
Yes. Any email sent to your connected address becomes a conversation in Heroic Inbox automatically. No portal. No login. No account creation required. Your customers just email you - the way they always have.
They stay exactly where they are. Your emails live in your WordPress database and your connected email account - not on our servers. If you deactivate the plugin tomorrow, your emails are still in your inbox and your WordPress database. Nothing is locked away.
No. The inbox lives entirely in your WordPress admin - the area your visitors never load - so it has no effect on your front-end page speed. Emails are fetched quietly in the background on a schedule rather than on every page view. Connections to Gmail, Outlook, and IMAP use secure OAuth or encrypted credentials, and every message stays inside your own database under your existing WordPress security and backups. Nothing new is exposed to the public web.
It depends on how your team works. If your support operation is primarily email-based - customers emailing you directly rather than submitting forms on your website - then Heroic Inbox is very likely a better fit. Fluent Support is designed around ticket forms; Heroic Inbox is designed around email inboxes. If you’re not sure, try Heroic Inbox for 14 days and compare.
Easier than most migrations, because there’s nothing to import. Heroic Inbox connects to your existing email address rather than a proprietary ticket format, so you simply point it at your support inbox and new emails start flowing in right away - no risky data export or downtime. Your old conversations stay safely in your current tool, and you can run both side by side for a few days while your team settles in. Most teams are fully moved over in an afternoon.
Unlimited on every plan. We don’t believe in per-seat pricing. You should be able to grow your support team without watching your software bill grow with it.
A mailbox is one connected email address - like [email protected] or [email protected]. Essential includes 2 mailboxes, Plus includes 5, and Pro includes 10. Team members are unlimited on every plan - mailboxes are the only thing that varies.
That’s the whole point of a shared inbox. Heroic Inbox uses real-time collision detection: the moment a teammate opens or starts replying to a conversation, everyone else sees it - so two people never send conflicting replies. You can also assign each conversation to a specific owner and leave private internal notes to hand off context, without a single forwarded email. It’s all included on every plan, even Essential.
Yes - that’s what Workflow Automation is for. Set rules based on keywords, sender, mailbox, or priority, then let Heroic Inbox tag the ticket, assign it to the right person or team, add an internal note, send an auto-reply, or escalate it - automatically, the moment the email arrives. You build the flows visually, with no code required. Workflow automation is included with the Plus plan and above.
Heroic Inbox pulls customer context straight from the WordPress plugins you already run. WooCommerce and Easy Digital Downloads show orders, subscriptions, and lifetime value beside each conversation; BuddyBoss surfaces member profiles and community activity; and WP Charitable brings in donor and donation history for nonprofits. MemberPress support is coming soon. All integrations are included with the Pro plan.
Still have questions? Browse our documentation →
Your customers are emailing you right now.
Give them - and your team - a better experience.
Get Heroic Inbox from $79.60 first yearRisk-free for 14 days · Unlimited users · No per-seat fees