WordPress Help Desk Plugin Your support@ inbox, shared by the whole team.
Assign emails, leave private notes and see who’s replying, all from wp-admin. One yearly price, however many people answer.
- Unlimited agents on every plan
- Works with Gmail, Outlook or any IMAP mailbox
- Your data stays on your server
Sam K.
Alicia R. 
Dana W. HeroThemes is trusted by businesses of all sizes, from solo stores to growing teams
Customer Context Pro
See the order while you answer the email.
When a customer emails, their orders, subscriptions, past conversations, and account details load right beside the reply - pulled live from WooCommerce or Easy Digital Downloads. Your agent reads the full picture, checks the shipment, and replies in one place - whether that customer is a shopper, a member, a donor, or part of your community.
No customer lookup. No second tab. No “let me check and get back to you.”
- Live WooCommerce & EDD order data
- Orders, subscriptions & lifetime value
- Every past ticket at a glance
Pulls context from your stack
Workflow Automation Plus
Put the routine work on autopilot.
Build visual workflows that watch every incoming ticket and act on your rules. Choose what sets them off - keywords, sender, mailbox, priority - then chain the actions: tag it, assign it to the right team, add an internal note, send an auto-reply, or escalate. No code, no extra plugins.
Your team opens an inbox that’s already triaged - billing routed to the billing crew, refunds tagged, after-hours emails answered - while the repetitive work runs itself.
- Visual, no-code flow builder
- Multi-condition AND / OR logic
- Tag, assign, note, auto-reply or escalate
Team Collaboration
See who’s replying - before you reply too.
Heroic Inbox shows who’s viewing or replying to a conversation in real time, so two agents never answer the same customer. Assign an owner, set roles, and leave private internal notes your customer never sees - all in the thread, with no forwarding required.
Nothing gets answered twice, nothing slips through the cracks, and everyone always knows who’s got what.
- Real-time collision detection
- Assign owners & set roles
- Private internal notes & mentions
Collision detection, assignments, and internal notes are included on every plan - even Essential. See plans →
Integrations
Connects to the tools your team already runs
Connect your email, then see what your other WordPress plugins know about each customer, right beside the reply.
Bring every support address into one shared inbox.
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Gmail -
Outlook -
IMAP mailboxes
Automation Pro
Alert your team when a conversation matches your rules.
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Slack -
Webhooks
Stores Pro
Recent orders and lifetime value beside every reply.
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WooCommerce -
Easy Digital Downloads
Members and causes Pro
See memberships, community activity and donations.
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MemberPress -
BuddyBoss -
WP Charitable
Also works with LifterLMS, Tutor LMS, GiveWP, FluentCRM, AffiliateWP, WPForms and more.
The Complete Toolkit
Everything else your support desk needs, built in.
Schedule Send
Write it now, deliver it in the customer’s morning.
Merge conversations
Two emails about one problem become one thread with the full history.
@mentions
Pull a teammate into a note and they’re notified straight away.
Contacts
Every sender gets a profile with company, phone, notes and past conversations.
Keyboard shortcuts
Compose, refresh and page through the inbox without the mouse.
Auto Responder
Let customers know you got their email and when to expect a reply.
Why Not Just Use a SaaS Help Desk?
Everything a SaaS help desk does - without the monthly bill.
SaaS help desks are excellent software. But if your support runs on email and your site runs on WordPress, you’re paying every month, for every agent, to rent what you could own.
SaaS figures reflect typical help-desk pricing of ~$50 per agent / month, billed annually for a 5-agent team. Actual pricing varies by vendor and plan.
Pricing
One price covers your entire team.
No per-seat fees, no monthly bill - add as many agents as you need and pay one predictable annual fee.
- Use on 1 site
- 2 mailboxes
- Shared inbox & collaboration
- Internal notes & collision detection
- Standard support
- Use on 1 Site You can use the plugin on 1 site. If you're using multisite, each sub-site counts as a separate site.
- 2 Mailboxes Manage up to 2 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- Shared Team Inbox Manage support emails together from one shared inbox inside WordPress.
- Internal & Team Notes Leave private notes for teammates that the customer never sees.
- Collision Detection See when a teammate is already viewing or replying to a conversation.
- Conversation Assignments Assign conversations to the right person so nothing slips through.
- Tags & Filtering Organize and find conversations fast with tags and filters.
- File Attachments Send and receive file attachments on any conversation.
- Plugin Updates
- Standard Support
- Use on 3 sites
- 5 mailboxes
- Workflow automation
- Canned responses
- Analytics & reporting
- Use on 3 Sites You can use the plugin on 3 sites. If you're using multisite, each sub-site counts as a separate site.
- 5 Mailboxes Manage up to 5 mailboxes.
- Workflow Automation Automatically route, assign, and tag incoming emails with custom rules.
- Canned Responses Save and reuse common replies to answer customers faster.
- Analytics & Reporting Track response times, ticket volume, and team performance.
- Plugin Updates
- Standard Support
- Use on 5 sites
- 10 mailboxes
- 16 plugin integrations
- Premium support
- Use on 5 Sites You can use the plugin on 5 sites. If you're using multisite, each sub-site counts as a separate site.
- 10 Mailboxes Manage up to 10 mailboxes.
- Unlimited Tickets There are no limits to the number of tickets you can receive.
- Unlimited Users There are no limits to the number of users you can add.
- No Monthly Fees You pay once for the year, there are no monthly fees associated with your plan.
- WooCommerce See customer orders, subscriptions and lifetime value from WooCommerce
- Easy Digital Downloads See customer orders, licenses and subscriptions from Easy Digital Downloads
- MemberPress See memberships, subscriptions, transactions and billing status from MemberPress
- BuddyBoss See member profile, groups and community activity from BuddyBoss
- LifterLMS See student course progress, memberships, orders and quiz attempts from LifterLMS
- Tutor LMS See course enrollments, progress, quiz results and orders from Tutor LMS
- WP Charitable See donor history and campaign donations from WP Charitable
- GiveWP See donor details, donation history and recurring giving from GiveWP
- The Events Calendar See organizer profiles with current, upcoming and recent events from The Events Calendar
- Event Espresso See attendee registrations, tickets, payments and check-ins from Event Espresso
- FluentCRM See contact status, lists, tags and recent campaign activity from FluentCRM
- Groundhogg See contact status, tags, owner and email deliverability from Groundhogg
- Jetpack CRM See contact status, lifetime value, invoices, quotes and tasks from Jetpack CRM
- AffiliateWP See affiliate earnings, referrals, payouts and visits from AffiliateWP
- WPForms Capture WPForms submissions and see matching form entries beside conversations
- ActiveLayer See spam evidence and risk indicators from ActiveLayer
- Plugin Updates
- Premium Support
Compare all 33 features
| Compare plans Every plan includes plugin updates & support. | |||
|---|---|---|---|
| Licensing | |||
| Sites Multisite sub-sites count separately | 1 site | 3 sites | 5 sites |
| Users | Unlimited | Unlimited | Unlimited |
| No monthly fees | ✓ | ✓ | ✓ |
| Mailboxes & email | |||
| Mailboxes | 2 | 5 | 10 |
| Unlimited tickets | ✓ | ✓ | ✓ |
| Gmail, Outlook & IMAP/SMTP | ✓ | ✓ | ✓ |
| Shared inbox & collaboration | |||
| Shared team inbox | ✓ | ✓ | ✓ |
| Internal & team notes | ✓ | ✓ | ✓ |
| Collision detection | ✓ | ✓ | ✓ |
| Conversation assignments | ✓ | ✓ | ✓ |
| Tags & filtering | ✓ | ✓ | ✓ |
| File attachments | ✓ | ✓ | ✓ |
| Automation & analytics | |||
| Workflow automation | — | ✓ | ✓ |
| Canned responses | — | ✓ | ✓ |
| Analytics & reporting | — | ✓ | ✓ |
| Integrations Pro | |||
| WooCommerce | — | — | ✓ |
| Easy Digital Downloads | — | — | ✓ |
| MemberPress | — | — | ✓ |
| BuddyBoss | — | — | ✓ |
| LifterLMS | — | — | ✓ |
| Tutor LMS | — | — | ✓ |
| WP Charitable | — | — | ✓ |
| GiveWP | — | — | ✓ |
| The Events Calendar | — | — | ✓ |
| Event Espresso | — | — | ✓ |
| FluentCRM | — | — | ✓ |
| Groundhogg | — | — | ✓ |
| Jetpack CRM | — | — | ✓ |
| AffiliateWP | — | — | ✓ |
| WPForms | — | — | ✓ |
| ActiveLayer | — | — | ✓ |
| Updates & support | |||
| Plugin updates | ✓ | ✓ | ✓ |
| Support level | Standard | Standard | Premium |
| Choose your plan | Get Essential | Get Plus | Get Pro |
14-day money-back guarantee
If Heroic Inbox isn’t the right fit, contact us within 14 days of purchase and we’ll refund the full amount. No questions asked.
- Unlimited users includedAdd the whole team on any plan.
- Works with any email providerGmail, Outlook or IMAP/SMTP.
- Set up in under 10 minutesConnect a mailbox and start replying.
All pricing is in USD. You can change plans or cancel your account at any time.
* Special introductory pricing, all renewals are at full price.
From the team behind Heroic Knowledge Base.
32,180+ customers have bought a HeroThemes plugin. Here’s what they say about the product and the people behind it.
“This was a better option for us as a small company, instead of spending thousands of dollars per year using a hosted service with loads of features we don’t use or need.”
“We expanded our support team from 1 full-time employee to 6 part-time employees… all employees understand it, great search, their support team responds in no time to tickets.”
“It’s stable, fast and has a clean and attractive front-end interface. They are also ahead of the game on customer service. Totally impressed.”
“We are using WordPress as none of the other platforms Intercom, Zendesk, Freshdesk… has advanced features as WordPress.”
“It was super easy to set up, and when I did need a question answered, support was super quick and friendly!”
“Extremely easy to implement and install. Easy to use, very clean design, robust tracking features. All for a flat fee.”
“I have been using the Knowledge Base plug-in for WordPress since 2017. I recently purchased a third license for a new site we built.”
“Probably the easiest to use WordPress based product I’ve ever used. Install, customize, done.”
Common questions.
Setup, your data, switching tools and what each plan includes.
No. If you can install a WordPress plugin, you can set up Heroic Inbox. Connect Gmail, Outlook or any IMAP address in a few clicks, invite your team, and you’re live. Most customers are set up in under 10 minutes.
Not exactly. Heroic Inbox connects to your existing email address and brings it into WordPress. Customers keep emailing the address they already know. Your team answers from a shared inbox instead of a personal one.
Yes. Any email sent to your connected address becomes a conversation automatically. No portal and no login. Customers just email you, the way they always have.
They stay where they are: in your WordPress database and your email account, not on our servers. If you deactivate the plugin, nothing is locked away.
No. The inbox lives in your WordPress admin, which visitors never load, so front-end speed isn’t affected. Email is fetched in the background on a schedule, and Gmail and Outlook connect with secure one-click sign-in.
Your inbox keeps working. Receiving and replying, all your mailboxes, assigning, Workflows, reports and integrations all carry on. The AI writing assistant, ChatGPT and Claude connections, updates and support need an active license.
It depends on how your team works. Fluent Support is built around ticket forms on your website, and Heroic Inbox is built around email inboxes. If customers mostly email you directly, Heroic Inbox is likely the better fit. Not sure? Try it for 14 days.
Connect your support address and new email starts arriving straight away. You can also import your existing email, all of it or a date range, and run both tools side by side while your team settles in.
Unlimited, on every plan. There’s no per-seat pricing, so your bill doesn’t grow with your team.
One connected email address, like [email protected]. Essential includes 2, Plus includes 5 and Pro includes 10. Plans also differ in sites and features; see “Compare all features” above.
Heroic Inbox shows when a teammate opens or starts replying to a conversation, so two people don’t send different answers. Give each conversation an owner and use private notes to hand over context. Included on every plan.
Yes, with Workflows. Set rules on keywords, sender, mailbox or priority, then tag, assign, add a note, send an auto-reply or escalate as soon as an email arrives. Workflows are included on Plus and Pro.
WooCommerce, Easy Digital Downloads, MemberPress, LifterLMS, Tutor LMS, BuddyBoss, GiveWP, WP Charitable, The Events Calendar, Event Espresso, FluentCRM and Groundhogg show customer details beside each conversation. Integrations are included on Pro.
Still deciding? Contact us or read the docs.
Your customers are emailing you right now.
Give them - and your team - a better experience.
Get Heroic Inbox from $99.50 first year199/yrRisk-free for 14 days · Unlimited users · No per-seat fees