Case Studies

[Case Study] How Nodored streamlined their customer support with Heroic KB

In this case study, we’ll take a deeper look at Nodored’s experience with our Heroic Knowledge Base Plugin. Alexis Garcia, the founder of Nodored, took the time to…

[Case Study] How Scribbr boosted productivity with an internal knowledge base

In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time…

[Case Study] How WP Simple Pay Increased Article Success 44%

In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.

[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team

In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s co-founder Katie Keith was kind enough to speak…

[Case Study] Why Zero BS CRM moved their entire documentation to KnowAll

In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.

[Case Study] How When I Work supports a growing customer base with limited resources

In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…

22 Experts Reveal: The Most Important Factors for Scaling Quality Support

What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.