Product Documentation Ultimate Guide: Everything You Need to Know to Create Great Docs
Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
Blog
How to use SearchWP with Heroic Knowledge Base
Are you building your knowledge base and want to make sure that your customers and employees can find the answer to their questions easily? SearchWP is a great…
10 Best Customer Support Tools in 2021 for All Needs and Budgets
Searching for the best customer support tools to help your customers get help when they need it? A good customer support tool should accomplish two high-level goals: It…
How To Create a Multilingual Knowledge Base
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
Boost your SEO using Heroic KB with Yoast SEO
Can you use Heroic KB with Yoast SEO? Absolutely and it’s quite easy and quick when you know what to check. Your knowledge base can be a real…
The Top 12 WordPress Wiki Plugins
Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
12 Best Documentation Examples
A comprehensive and user-friendly documentation is the best gift you can give your customers. Here are 12 stellar documentation examples to get inspired.
11 WordPress Ticket Systems Compared & Installation Guide
Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
What Is a Helpdesk? Plus Why You Need One and How to Get Started (2021)
What is a helpdesk? It’s software that helps you organize communication with your customers and respond more efficiently and effectively. Basically, it’s one centralized place where you can…
5 Best WordPress Media Library Plugins to Organize Your Files
Looking for a WordPress Media Library plugin to help you organize your images, videos, and other media content? As your WordPress site or knowledgebase’s media catalog grows, it…
7 Best WordPress Calendar Plugins (Tried & Tested)
Whether you want to sell tickets for events, allow your customers to be able to book their appointment directly on your WordPress site, or synchronize your google calendar…
7 Key Knowledge Base Benefits for Support, Marketing, Sales, and More
If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…