When faced with an issue, the first thing that most customers do is search online. But unfortunately, many businesses don’t invest much into crafting self-help channels (instruction manuals)….
Continue Reading →Turning customer support into a profit center rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
Continue Reading →Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
Continue Reading →As your business grows, the need for efficient documentation becomes a necessity. Whether you’re supporting customers, documenting development, or onboarding employees. The right documentation tools can turn complex…
Continue Reading →As companies grow and evolve, they often find themselves with a wealth of information and procedures that employees need to know and follow. And things quickly become chaotic…
Continue Reading →What is technical documentation? Technical documentation is a type of written material that contains detailed information on how to use, build, maintain, and troubleshoot a product, service or…
Continue Reading →A user manual is a content that helps your customers (or employees) use your product or service effectively. By providing clear instructions and ensuring safe use. Beyond helping…
Continue Reading →IT support is expected to handle numerous tasks at a rapid pace, including service requests, phone calls, defective tools, and customer complaints. If your team is still relying…
Continue Reading →We’ve all been there: Waiting for the account activation email that never came. Or the password reset link that never arrived. Blame it on the “WordPress-Not-Sending-Emails” issue, but…
Continue Reading →A good technical writer is never far from their trusted help authoring tool (HAT). The workhorse of the technical writing trade – a help authoring tool, takes the…
Continue Reading →Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Continue Reading →If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
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