• Heroic Insider – December 2018

    By Disha Sharma

    Did you know that site visitors who use web chat are 2.8x more likely to convert than those that don’t? In fact, online chat’s adoption as a sales, marketing, and support channel has been growing consistently. So, if you haven’t added a live chat option to your website yet, this might be an excellent time

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  • Heroic Insider – November 2018

    By Disha Sharma

    Did you know that 20% of agent time is spent looking for information? Just imagine how fast your support response times will get if you can make your product information more accessible to your agents. Not just that, making your support content easier to access and use works great even for the 76% of your

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  • How To Set Up WordPress Multisite Domain Mapping For WordPress 4.5+

    By Colin Newcomer

    You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of those sites by default. With the default functionality, WordPress multisite lets you create additional network sites as either subdomains (site1.network.com) or subfolders (network.com/site1). Now, that’s fine for

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  • 6 Best eCommerce WordPress Themes: Conversion-Optimized And Curated

    By Colin Newcomer

    Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list. Quality over quantity, right? Because we know that the main shop page isn’t the only important part of a WordPress eCommerce theme, we’ll also give you screenshots

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  • Heroic Insider – October 2018

    By Disha Sharma

    At HeroThemes, we’re big fans of favicons! We just love it when we can instantly spot our favorite website from all the other tabs in our browser window. In a way, you can think of a favicon as a nifty little UX best practice that makes it easy for your users — especially, your regular users—

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  • 6 Best WordPress Podcast Themes Compared (Hands-On Screenshots)

    By Colin Newcomer

    Looking for the best WordPress podcast themes to help you create an online presence for your podcast? In this post, we collected 6 of the best WordPress podcast themes and played around with them to get you the information and screenshots that matter, like how: The integrated audio player looks Your episode archive functions It

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  • Heroic Insider – September 2018

    By Disha Sharma

    At HeroThemes, we power the help centers and FAQs of dozens of online stores. When we interact with the founders, we’re often surprised to find that their projects actually started out as side hustles. If you too have been looking to sell online, the best time to start is right now — because, who knows even your

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  • 3 Easy Ways to Add a WordPress Favicon in 2018 (Beginner-Friendly Guide)

    By Colin Newcomer

    Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your web browser’s tab. For example, here’s what our favicon looks like at HeroThemes: You’ll also see some people call favicons a “site icon”. Don’t worry – they’re

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  • What’s The Best WordPress RSS Feed Plugin? 5 Options Compared

    By Colin Newcomer

    In this post, we compare 5 popular options to help you find the best WordPress RSS feed plugin for your site. RSS feed plugins make it easy to import content from any RSS feed to your site. Depending on the plugin, you’ll be able to either display a simple RSS feed using a shortcode or

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  • Heroic Insider – August 2018

    By Disha Sharma

    Did you know that the cost of support calls and chats range from $5 to $12+ (per contact), while self-service channel interactions start at just $.10 or lesser? You don’t just save a lot of money by offering support via self-service options like FAQs, but you also make it easy for your customers to find

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