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How to Write a Software User Manual: The Ultimate Guide (Including a Template)

Not sure how to write a software user manual for your product? If you want to help your users get the most value from your product in the…

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What Is Software Documentation? Types and Best Practices to Get Started

If you want developers and end-users to get as much value as possible from your software, you need to create high-quality software documentation. But what is software documentation…

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HeroThemes joins WPBeginner Growth Fund

We are thrilled to announce that HeroThemes has joined the prestigious WPBeginner Growth Fund! This exceptional accelerator program is led by Syed Balkhi, the founder of Awesome Motive….

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What is a customer service desk: key functions, roles, and setup guide

Are you considering setting up a customer service desk? You’ve browsed some guidance online, but you don’t have answers to all your queries? And you’re wondering whether you…

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Instruction manual: overview, types, and how to write one

When faced with an issue, the one thing that most buyers do before contacting your support team is to read your instruction manual. But unfortunately, many businesses delay…

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13 best help desk ticketing systems and software in 2023 (with pros and cons)

As your business expands, investing in the right help desk ticketing system becomes crucial. So your support tasks can be carried out without any issues. Without such a…

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FAQ templates: standard scripts and themes to help and impress your customers

When running a company, it’s important to consider buyer queries and interactions and handle them with care. So you should have a good grasp of the typical issues…

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15 best document management systems and software in 2023

The worldwide market for document management systems is projected to hit the $11.06 billion mark by 2028. And rightly so. Files and documents are a fundamental part of…

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How to create technical documentation: examples, definition, and types

Every software engineering product needs relevant documentation. In fact, various kinds of technical documentation are developed in the entire software development lifecycle (SDLC). Why? Because these documents serve…

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Top 13 IT ticketing systems and software for solid tech support in 2023

IT support is expected to handle numerous tasks at a rapid pace, including service requests, phone calls, defective tools, and customer complaints. If your team is still relying…

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What is IT help desk support, and how does it work: all you need to know

IT help desks have undergone a massive transformation over the years. As per a poll by TrustRadius, more than 50% of companies anticipate raising their investments in IT…

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20+ help desk software tools reviewed for customer support ticketing in 2023

As reported by Future Market Insights, the worldwide help desk software industry had an estimated value of $9.9 billion in 2021. And it’s projected to touch approximately $26.8…

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