Blog

  • Heroic Insider – September 2020

    If you want to reduce your support costs, you need to shift left. Shifting left — an idea that comes from the IT service model but applies to EVERY business —…

  • Heroic Insider – August 2020

    About nine out of ten companies are looking to invest in the self-service channel. And why not? It’s cheaper than all the other support options — $0.10 per…

  • Heroic Insider – July 2020

    Did you know that resolutions that need even one live interaction — yes, just one back and forth between a customer and an agent — cost 80 to…

  • 7 Best WordPress Search Plugins Compared

    A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…

  • Heroic Insider – June 2020

    Customers — potential, new, or existing — experience several touchpoints with a business’s sales and support resources (often crisscrossing the lines that separate the two). A ping from…

  • Best User Documentation Examples

    User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…

  • Heroic Insider – May 2020

    Having a customer support frontline defense — comprising channels like documentation, knowledge bases, forums, etc. — doesn’t just deflect tickets away from your support team all the time… but also saves you…

  • 10 Best WordPress Documentation Themes

    Every product needs a documentation. In this guide, we’ll help you pick the best WordPress documentation theme to make an effective documentation section for your business. Almost all…

  • Heroic Insider – April 2020

    No business is immune to external developments… As an unprecedented number of businesses and communities go into lock-down we take a look at the tools that can help…