• [Case Study] How Banggood Used KnowAll to Halve Bounce Rate & Reduce Support Tickets

    This case study takes a close look at Banggood’s experiences using our KnowAll knowledge base theme. Banggood’s Help Center manager Sunny Rhodes was kind enough to give us the full story about why the company made the switch to KnowAll, and he explained the many ways that having a dedicated knowledge base has reduced their need for other support methods.

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  • Using GIFs in your knowledge base (and how to create them)

    I’m going to let you in on a little secret: GIFs are good for more than just humor. Sure, you might know them most from social media or Tumblr, but that doesn’t mean GIFs can’t be a valuable contributor to helping your customers get more from your knowledge base. And to prove it to you, […]

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  • 4 Key Tips for Implementing an Internal Knowledge Base

    Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize is that a knowledge base can come in just as handy for improving their internal operations. As companies grow and evolve, they often find themselves with a […]

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  • Knowledge Base Analytics

    How Analytics Can Make Your Knowledge Base More Efficient

    At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not quite. Hitting publish on your final help article is not the end of your journey. As we’ve touched on before, your knowledge base is the product of […]

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  • How to Make Your Knowledge Base Articles Hungry for Conversions

    You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually use all those knowledge base articles to generate revenue, too? I’m here to tell you that you can…if you spend a little time optimizing your knowledge base […]

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  • SEO Optimize Knowledge Base

    How to SEO Optimize Your Knowledge Base (And Why You Need To)

    You probably spend a great deal of time and effort on SEO optimizing your main website. SEO wouldn’t be a multi-billion dollar industry if it didn’t help people reach new customers. But do you put the same amount of thought into SEO optimization for your knowledge base? I mean, if you’re doing your knowledge base […]

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  • The Ultimate Knowledge Base Article Template

    The Ultimate Knowledge Base Article Template (Infographic)

    In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how… You spend an enormous amount of time and energy trying to acquire new customers. But do you put the same effort into retaining the customers […]

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  • 5 Reasons Why Everyone on Your Team Should Do a Support Stint

    It’s been a long time coming, but customer support has emerged as one of the key differentiators across all manner of increasingly competitive markets. Whether in high-profile examples such as Zappos, or the steady stream of people investing in our own knowledge base software every day, we’re seeing more and more companies starting to take […]

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  • How to Gather and Display Customer Testimonials in a Non-Cheesy Way

    Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be found once you fully embrace this mind shift – particularly when it comes to gathering customer testimonials. Despite their effectiveness, a shocking amount of businesses either don’t […]

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