How to Measure the Effectiveness of Your Self-help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
Read More-
-
[Case Study] Why Zero BS CRM moved their entire documentation to KnowAll
In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.
Read More -
How to Ask Customers for Feedback The Right Way
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert on your offerings. But it also puts up blinders… So, unless you want to live in an echo chamber, you need outside feedback to address existing shortcomings
Read More -
How to Write Frequently Asked Questions
The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.
Read More -
How to Audit Your Knowledge Base to Keep it Running Smoothly
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
Read More -
3 Best FAQ Plugins to Complement Your Knowledge Base
Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…
Read More -
4 Steps to Create Your Knowledge Base Content Plan
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
Read More -
5 Quality Knowledge Base Examples To Inspire Your Help Center
You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we share tons of tips on how to improve your knowledge base’s effectiveness. But here’s the thing: Sometimes it’s easier to learn by example than to follow tips.
Read More -
How to Create the Perfect Contact Us Page
No matter how great your knowledge base is, the cold hard truth is this: Your customers are probably going to need human help at some point. Maybe not right away. Maybe not in the first month. But eventually… And when they hit your “Contact Us” page, the stakes are high. Why’s that? Because there’s an
Read More -
Get Organized! How to Create a Knowledge Base Style Guide
Writing a knowledge base is hard enough already. So I apologize for what I’m about to do in this post. I’m going to tell you that it’s not just about the ideas in your knowledge base, it’s also about how you present them.
Read More
