We are pleased to announce Heroic FAQs, a WordPress plugin that lets you create Frequently Asked Questions for your website. Built with our expert knowledge crafting some of the most popular knowledge base products for WordPress. To date HeroThemes has sold nearly 20,000 copies of our themes and plugins, so are excited to add Heroic
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You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you about how to better support your customers? Do you know the real metrics that delight your customers and turn them into loyal promoters of your business? Or
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In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s co-founder Katie Keith was kind enough to speak with us about how Heroic Knowledge Base was able to help them offer a more searchable and user friendly knowledge base than their previous support solution. Originally
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If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge bases. But we recognize that sometimes your customers need to talk with a real person. And that’s where live chat apps come in. Live chat gives your customers a chance to get immediate help without you needing to hire
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Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp Edinburgh 2017. This was our first team WordCamp, since our home town event in 2015 (set to make a return in 2018). It was also my first
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Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
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In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.
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There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert on your offerings. But it also puts up blinders… So, unless you want to live in an echo chamber, you need outside feedback to address existing shortcomings
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The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.
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If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
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