• Heroic Insider – April 2018

    By Disha Sharma

    About 74% of potential customers are more likely to buy from you if you offer support in their native languages. Support in local languages also makes your customers more loyal to your company. But how do you start offering multilingual support? Well … building a multilingual knowledge base could be a great starting point. A

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  • Heroic Insider – March 2018

    By Disha Sharma

    Did you know that by 2020 customer experience will overtake price and product as the key brand differentiator? And that even today, about 88% people are willing to pay higher for a better customer experience. So what’s the best way to improve your customer experience? You’re right – it’s to learn from companies that are

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  • How To Create A WordPress Intranet Site: What You Need To Get It Setup

    By Colin Newcomer

    Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality that your intranet site needs. But even if you know that WordPress is the right tool, you might be a bit confused at the actual steps and

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  • [Case Study] How Agendrix scaled support with a multilingual knowledge base

    By Chris Mooney

    In this case study, we’ll dig into Agendrix’s experience using our KnowAll knowledge base theme. Adam Tétreault from Agendrix was kind enough to talk with us about how KnowAll helped reduce the workload on their support team while serving up support documentation in two different languages. Agendrix is easy-to-use employee scheduling software that was launched

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  • Heroic Insider – February 2018

    By Disha Sharma

    Did you know that a support center is the preferred support channel for most of your millennial users? And if you haven’t added one to your website already, you might not be prepared to make 2018 your best service year yet. So catch up and add a self-service help center to your website now. And

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  • Heroic Insider – January 2018

    By Disha Sharma

    Happy 2018! We hope you’re already seeing a great start to the new year. Now, in case you’d recall, last year we published detailed case studies on how our knowledge base management solutions work hard for companies like When I Work, Banggood, Zero BS CRM, Barn2Media, and WP Simple Pay to reduce the load on

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  • How To Create A Knowledge Base On WordPress The Easy Way

    By Colin Newcomer

    As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a fully-functioning knowledge base on WordPress, you’re going to need help from some third-party solutions – regular WordPress posts and pages just aren’t going to cut it. To

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