Knowledge-Centered Support With WordPress
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Are you looking for a solid recommendation for your next investment in a call center knowledge base? Then this article has just the answer you need. Within the…
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
In industry today, the value contribution of the customer service department is in question. The following quote is the crux of our case for optimizing the use of…
Searching for the best documentation tools to help you create top-notch internal or external documentation content? Whether you’re creating public documentation for non-technical consumers or technical content such…
Does your business need internal documentation? And what even is internal documentation in the first place? While you’re probably familiar with the idea of creating documentation to help…
There are major upside benefits to making the right help center software investment. After all, help center software is the glue that keeps your customer success teams most…
There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
A good technical writer is never far from their trusted help authoring tool (HAT). The workhorse of the technical writing trade – a help authoring tool, takes the…
Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve…