Heroic Insider – November 2019
Here’s our latest grab bag of must-reads from our blog and around the web that’ll help you crush your Q4 support goals. Find tips on lowering your support…
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5 Best Knowledge Management Systems For Building All Types Of KMS
A knowledge management system (KMS) is an essential part of almost every successful business. Yet why do many new businesses and startups disregard it as an optional component?…
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How To Manage Your Knowledge Base Efficiently (Strategies & Tools)
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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The Best WordPress Email Plugins
We’ve all been there: Waiting for the account activation email that never came. Or the password reset link that never arrived. Blame it on the “WordPress-Not-Sending-Emails” issue, but…
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5 Best Knowledge Base Software Compared (Pros & Cons)
Are you trying to figure out which software is best to setup your knowledge base website? With so many options to choose from it can be a bit…
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What Is A FAQ Page & How To Create One – A Beginner’s Guide
A FAQ page is one of the most important and must-have sections for business and product websites. If you’ve been wondering what a FAQ page really is or…
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Heroic Insider – October 2019
If you ask us what’s the one place you NEED to be, especially if you run a WordPress business, we’d say PressNomics. Hosted by the Pagely, the dedicated…
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What’s the Best WordPress Migration Plugin? 4 Plugins Compared Hands-On in 2019
Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugin at your side, you…
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PressNomics 6 – A HeroThemes Retrospective
“Hey, you’re the guys from HeroThemes”, one of the other attendees said. “We use your KnowAll theme!” Even though HeroThemes has now served over 23,000 customers, it’s still…
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Heroic Insider – September 2019
Here’s some newsy news: Automattic has acquired Zero BS CRM, the top WordPress-based CRM solution. This story makes us doubly happy because not only is Zero BS CRM an…
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Heroic Insider – August 2019
Implementing a knowledge base brings many benefits to a business. For example, when a hosting provider company set up its knowledge base, it noticed that even for hundreds…
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Heroic Insider – July 2019
A whopping 88% of companies believe that self-service will be the fastest growing customer service channel in 2021. So if you want to future-proof your customer service strategy,…
