Knowledge-Centered Support With WordPress
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
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9 Benefits of a WordPress Knowledge Base For a Call Center
Are you looking for a solid recommendation for your next investment in a call center knowledge base? Then this article has just the answer you need. Within the…
Top 7 Customer Engagement Software Plugins For WordPress
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
6 Best Customer Service Knowledge Base Tips
In industry today, the value contribution of the customer service department is in question. The following quote is the crux of our case for optimizing the use of…
6 Best Documentation Tools: A Curated List for 2022
Searching for the best documentation tools to help you create top-notch internal or external documentation content? Whether you’re creating public documentation for non-technical consumers or technical content such…
Internal Documentation: Everything You Need to Know (Tips and Tutorial)
Does your business need internal documentation? And what even is internal documentation in the first place? While you’re probably familiar with the idea of creating documentation to help…
5 Best Help Center Software Compared (Pros & Cons)
There are major upside benefits to making the right help center software investment. After all, help center software is the glue that keeps your customer success teams most…
How To Build An Internal Wiki Using WordPress
There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
How To Make a Content Hub Using WordPress
If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
How To Self-Publish A Book Online Using WordPress
Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
How To Build A Help Authoring Tool Using WordPress
A good technical writer is never far from their trusted help authoring tool (HAT). The workhorse of the technical writing trade – a help authoring tool, takes the…
How To Build A Self Service Portal Using WordPress
Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve…