15 best document management systems and software in 2023
The worldwide market for document management systems is projected to hit the $11.06 billion mark by 2028. And rightly so. Files and documents are a fundamental part of…
Blog
How to create technical documentation: examples, definition, and types
Every software engineering product needs relevant documentation. In fact, various kinds of technical documentation are developed in the entire software development lifecycle (SDLC). Why? Because these documents serve…
Top 13 IT ticketing systems and software for solid tech support in 2023
IT support is expected to handle numerous tasks at a rapid pace, including service requests, phone calls, defective tools, and customer complaints. If your team is still relying…
What is IT help desk support, and how does it work: all you need to know
IT help desks have undergone a massive transformation over the years. As per a poll by TrustRadius, more than 50% of companies anticipate raising their investments in IT…
20+ help desk software tools reviewed for customer support ticketing in 2023
As reported by Future Market Insights, the worldwide help desk software industry had an estimated value of $9.9 billion in 2021. And it’s projected to touch approximately $26.8…
What is help desk support and how to set it up: the complete beginner’s guide
While it’s crucial to give reliable customer service to your customers, that’s not enough. At least, not if you want to raise the standard of your support. Building…
How to pick and use a knowledge base builder in 2023: the complete beginner’s guide
The more your company expands, the more customer issues you’ll have to handle. In fact, Gartner has predicted that a billion support requests will be handled by automated…
How to Create a Policy and Procedure Manual: A Complete Guide
Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
13 best WordPress knowledge base plugins to boost customer service in 2023
Nowadays, consumer loyalty does not come with just providing great products. Offering superior post-sales support is also important. Your customers will have queries, and they’ll expect quick solutions….
What is a knowledge base: the definitive guide with benefits, steps, and examples
The information your staff possesses regarding your buyers, offerings, and operations is one of your business’s most precious resources. The problem is, this information is spread over many…
FAQ design: the ultimate guide with 10 examples of the best FAQ websites
Even though the FAQs often get ignored with time, they are a crucial part of providing great customer care. And they help not just customers, but also your…
10 best knowledge management software platforms in 2023 (with pros and cons)
If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…