Heroic Insider – March 2019
As with any other business operation, customer service can also be improved by looking at data. But what should this data be? Well, when it comes to customer…
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4 Best Chatbot Tools for Customer Support and Service
Looking for a customer service chatbot tool to offer support to your visitors/customers? Here at HeroThemes, we’re all about finding ways to take the burden of customer support…
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Heroic Insider – February 2019
When it comes to offering self-service support, one of your most effective tools is a knowledge base. When done right, it can handle hundreds of your users’ most common…
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10 Customer Service Metrics That Actually Generate Actionable Insights
In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
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How To Add A WordPress Click To Call Button On Your Website
Here at HeroThemes, we put a lot of effort into creating quality WordPress knowledge base themes and plugins that make it so that your site’s visitors don’t have…
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Heroic Insider – January 2019
If you’re looking to make 2019 your best service year yet, launch TIER 0 support. Tier 0 or self-service support is a win-win – it improves your customer…
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9 Awesome Examples Of The KnowAll WordPress Knowledge Base Theme In Action
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
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Heroic Insider – December 2018
Did you know that site visitors who use web chat are 2.8x more likely to convert than those that don’t? In fact, online chat’s adoption as a sales,…
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How To Set Up WordPress Multisite Domain Mapping For WordPress 4.5+
You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
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Heroic Insider – November 2018
Did you know that 20% of agent time is spent looking for information? Just imagine how fast your support response times will get if you can make your…
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6 Best eCommerce WordPress Themes: Conversion-Optimized And Curated
Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
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Heroic Insider – October 2018
At HeroThemes, we’re big fans of favicons! We just love it when we can instantly spot our favorite website from all the other tabs in our browser window….
