• Say Hello to Heroic FAQs

    By Chris Mooney

    We are pleased to announce Heroic FAQs, a WordPress plugin that lets you create Frequently Asked Questions for your website. Built with our expert knowledge crafting some of the most popular knowledge base products for WordPress. To date HeroThemes has sold nearly 20,000 copies of our themes and plugins, so are excited to add Heroic

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  • 15 Actionable Customer Service Statistics You Should Know in 2017

    By Colin Newcomer

    You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you about how to better support your customers? Do you know the real metrics that delight your customers and turn them into loyal promoters of your business? Or

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  • 5 Best Live Chat Plugins to Complement Your Knowledge Base

    By Colin Newcomer

    If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge bases. But we recognize that sometimes your customers need to talk with a real person. And that’s where live chat apps come in. Live chat gives your customers a chance to get immediate help without you needing to hire

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  • WordCamp Edinburgh 2017 – A HeroThemes Retrospective

    By Richard Long

    Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp Edinburgh 2017. This was our first team WordCamp, since our home town event in 2015 (set to make a return in 2018). It was also my first

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  • How to Ask Customers for Feedback The Right Way

    By Colin Newcomer

    There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert on your offerings. But it also puts up blinders… So, unless you want to live in an echo chamber, you need outside feedback to address existing shortcomings

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  • How to Write Frequently Asked Questions

    By Disha Sharma

    The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.

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