12+ Best Technical Writing Tools and Software in 2021
Searching for the best technical writing tools and software to help you more effectively create great technical content? There are lots of useful free and premium tools out…
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6 Best WordPress eCommerce Plugins Compared in 2021 (+ Our Picks)
Searching for the best WordPress eCommerce plugins? Well, if you haven’t come across the name “WooCommerce” already, you’re about to because it’s the best WordPress eCommerce plugin for…
5 Best WordPress Search Filter Plugins Compared (Faceted Search)
Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
How to Write Good Documentation (A Step-by-Step Guide)
Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
10 Best Technical Documentation Software Solutions
One sure way to make the process of creating, publishing, and maintaining technical documentation even more tedious is to use a half-baked technical documentation software. So many things…
How to Create a WordPress Document Library
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
What Is Tribal Knowledge? And How to Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
What Is Process Documentation? And How to Document Your Processes the Right Way
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
How to Write Thorough Step-By-Step Standard Operating Procedures (SOPs)
Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
The 3 Types of Customer Service (and How to Implement Each)
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
10 E-commerce Customer Service Best Practices to Go from Good to Great
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. A large customer base coupled with the volume of transactions result in…