• Net Promoter Score: Tools + Tips To Implement NPS The Right Way

    By Colin Newcomer

    You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share it with their friends. That’s what every business wants! But unless you have a full-time team dedicated to interviewing your customers, it can be hard to figure

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  • WordCamp Manchester 2017 – A HeroThemes Retrospective

    By Richard Long

    It was Halloween weekend in Manchester, which meant some frightening looking characters wandering the street. Thankfully, the attendees at WordCamp Manchester were far friendlier, with some great talks and fantastic venue provided by MMU. WCMCR followed a slightly different format to the typical WordCamp – instead of a weekend of talks, and the contributor day

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  • Do You Have A Customer Service Philosophy? 4 Tips To Develop One

    By Colin Newcomer

    Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find all kinds of great customer service philosophy quotes. But what do you think customer service is? And how will that attitude affect your business? Your customer service

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  • [Case Study] How WP Simple Pay Increased Article Success 44%

    By Chris Mooney

    In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.

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  • Customer Feedback Surveys: Tools, Best Practices, Templates + More

    By Colin Newcomer

    I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your existing business and find new avenues for growth. But in order to actually understand what your customers think – you need to actually ask them for feedback.

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  • Say Hello to Heroic FAQs

    By Chris Mooney

    We are pleased to announce Heroic FAQs, a WordPress plugin that lets you create Frequently Asked Questions for your website. Built with our expert knowledge crafting some of the most popular knowledge base products for WordPress. To date HeroThemes has sold nearly 20,000 copies of our themes and plugins, so are excited to add Heroic

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  • 15 Actionable Customer Service Statistics You Should Know in 2017

    By Colin Newcomer

    You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you about how to better support your customers? Do you know the real metrics that delight your customers and turn them into loyal promoters of your business? Or

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  • 5 Best Live Chat Plugins to Complement Your Knowledge Base

    By Colin Newcomer

    If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge bases. But we recognize that sometimes your customers need to talk with a real person. And that’s where live chat apps come in. Live chat gives your customers a chance to get immediate help without you needing to hire

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  • WordCamp Edinburgh 2017 – A HeroThemes Retrospective

    By Richard Long

    Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp Edinburgh 2017. This was our first team WordCamp, since our home town event in 2015 (set to make a return in 2018). It was also my first

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