Did you know that the use of online forums/communities jumped from 31% in 2012 to 56% in 2015? In fact, just like FAQs and knowledge bases, forums are also a top-rated self-service channel. But many business websites don’t have a forum. “FACEBOOK GROUPS” are their forums. Now, of course, this isn’t the best way to
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Trying to choose the best WordPress table plugin for your site? In this post, I went hands-on with 4 popular table plugins and compared them for you. Tables can come in handy in all types of situations. You can use them to create comparison tables and pricing tables. You can also, of course, just use
Read More Did you know that your employees spend about 1.6 hours of their workday simply looking for information to get their job done? They usually find this information after scouring several GB of your cloud storage doc dumps. Or … by tapping their colleague “help channels.” Of course, there’s a better way to go about it. It’s called:
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Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in detail, complete with real, hands-on screenshots from our test site. As the creators of WordPress products that help businesses offer better support, we know that a support
Read More About 74% of potential customers are more likely to buy from you if you offer support in their native languages. Support in local languages also makes your customers more loyal to your company. But how do you start offering multilingual support? Well … building a multilingual knowledge base could be a great starting point. A
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Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
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In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time to share how Scribbr is using KnowAll as an internal knowledge base to help them manage a team of 30 employees and over 400 freelancers. Scribbr is
Read More Did you know that by 2020 customer experience will overtake price and product as the key brand differentiator? And that even today, about 88% people are willing to pay higher for a better customer experience. So what’s the best way to improve your customer experience? You’re right – it’s to learn from companies that are
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Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality that your intranet site needs. But even if you know that WordPress is the right tool, you might be a bit confused at the actual steps and
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In this case study, we’ll dig into Agendrix’s experience using our KnowAll knowledge base theme. Adam Tétreault from Agendrix was kind enough to talk with us about how KnowAll helped reduce the workload on their support team while serving up support documentation in two different languages. Agendrix is easy-to-use employee scheduling software that was launched
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