Practical guides for better customer support
A good customer support software should accomplish two high-level goals: Within those broad goals, you have different types of tools or software for different customer support channels. In…
Continue Reading →Scaling customer support is not the same as hiring more support agents. That’s the best advice I can give you in this guide, and getting it backwards is…
Continue Reading →Employee training software (also called an employee training system or LMS for employee training) refers to platforms that help companies create, deliver, and manage employee learning programs. These…
Continue Reading →The main reason SaaS (Software as a Service) companies lose customers is because of their poor customer support: Customer support gets treated as a cost center until churn…
Continue Reading →CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
Continue Reading →Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
Continue Reading →If you manage a support or sales queue, you know the feeling. The tool gets sluggish once real volume arrives. The interface buries the reply box under panels…
Continue Reading →A shared inbox is more than a team mailbox. It is the difference between messy email handoffs and a system where every message has an owner, every reply…
Continue Reading →Docusaurus has been the go-to documentation framework for open-source projects for years. It’s free, it’s backed by Meta, and it gives developers total control over every pixel. But…
Continue Reading →A good canned response library is the difference between a support team that’s drowning and one that’s calm. In this guide we will give you 25+ canned email…
Continue Reading →MkDocs is fast, free, and with the right theme your static documentation created with MkDocs looks genuinely professional. Those who set up MkDocs love it, but the people…
Continue Reading →Most feedback emails are built to be ignored. Like the last few feedback requests you ignored without a second thought. The reason? They arrive at the wrong moment,…
Continue Reading →
