Heroic Insider – July 2019
A whopping 88% of companies believe that self-service will be the fastest growing customer service channel in 2021. So if you want to future-proof your customer service strategy,…
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[Case Study] How Nodored steamlined their customer support with Heroic KB
In this case study, we’ll take a deeper look at Nodored’s experience with our Heroic Knowledge Base Plugin. Alexis Garcia, the founder of Nodored, took the time to…
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Medium vs WordPress: Which One Should You Choose?
Trying to decide between Medium vs WordPress for your blog or website? Both platforms make it easy to start sharing content online, but they do so with radically…
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Heroic Insider – June 2019
From a few telltale metrics that you can capture and measure yourself, to the feedback you can collect from your customers, there are many definitive ways to tell…
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5 Best WordPress Resume Themes (Curated and Compared)
Looking for the best WordPress resume themes to showcase your experience to potential employers or clients? An online resume is a great way to stand out and make…
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Heroic Insider – May 2019
Did you know that a whopping 67% of your service interactions can be easily replaced with community interactions? You only need to power it with a living, breathing…
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10 Great bbPress Forum Examples to Inspire Your Message Board
Considering using bbPress to create a forum at your WordPress site? What better way to help make your decision than taking a look at how bbPress works in…
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Heroic Insider – April 2019
Did you know that 79% of businesses report live chat to have a positive impact on sales, revenue, and customer loyalty? And about 75% of users prefer using…
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Heroic Insider – March 2019
As with any other business operation, customer service can also be improved by looking at data. But what should this data be? Well, when it comes to customer…
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4 Best Chatbot Tools for Customer Support and Service
Looking for a customer service chatbot tool to offer support to your visitors/customers? Here at HeroThemes, we’re all about finding ways to take the burden of customer support…
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Heroic Insider – February 2019
When it comes to offering self-service support, one of your most effective tools is a knowledge base. When done right, it can handle hundreds of your users’ most common…
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10 Customer Service Metrics That Actually Generate Actionable Insights
In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
