Blog

  • 7 Best WordPress Search Plugins Compared

    A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…

  • Heroic Insider – June 2020

    Customers — potential, new, or existing — experience several touchpoints with a business’s sales and support resources (often crisscrossing the lines that separate the two). A ping from…

  • Best User Documentation Examples

    User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…

  • Heroic Insider – May 2020

    Having a customer support frontline defense — comprising channels like documentation, knowledge bases, forums, etc. — doesn’t just deflect tickets away from your support team all the time… but also saves you…

  • 10 Best WordPress Documentation Themes

    Every product needs a documentation. In this guide, we’ll help you pick the best WordPress documentation theme to make an effective documentation section for your business. Almost all…

  • Heroic Insider – April 2020

    No business is immune to external developments… As an unprecedented number of businesses and communities go into lock-down we take a look at the tools that can help…

  • Heroic Insider – March 2020

    Thousands of businesses power their self-support channels (knowledge bases, FAQs, and documentation) with our products.  Just like any other lean team supporting so many customers (while also looking…

  • How To Add A Glossary To WordPress

    When creating a website for your business or about a particular subject, you’ll often be passionate and have a lot of information to communicate. However, to ensure your…