The 12 Best WordPress Ticketing Systems — Free & Premium (Updated for 2025)

Most growing businesses at least have 2 or more support agents. Including experts and juniors. They have to collaborate with developers or other connected co-workers to solve customer problems.

And, oh my.

Things can easily get out of hand if you rely on common email services to provide customer support (e.g. Gmail).

WordPress ticketing systems/plugins can provide you with features like collaboration, automation, and customer history that can help you serve your customers better.

In this guide, we’ll discuss the best ticketing systems available for WordPress, including free and premium options.

What Is a Ticketing System and Why WordPress?

A ticketing system gives you a centralized way to handle customer support tickets and inquiries through your email inbox.

How a ticketing system works:

When it comes to choosing a ticketing system, you can use a SaaS solution or create a self-hosted WordPress ticketing system.

With a SaaS solution, your data is hosted on a third-party server, and there are often limits on usage. For example, SaaS systems usually increase your pricing for each additional user.

With a self hosted WordPress ticketing system you can have multiple users at a flat annual fee, which is much lower than the cost of using a SaaS system (50-80% less).

In addition, there are several aspects you need to evaluate to get the most out of your ticketing system.

Easy Ticket Management: Manage tickets easily with as many details as possible such as past messages, purchase history, and so on.

Time-Saving Features and Automations: Serve customers faster and more accurately at scale.

Collaboration Tools: Get all members of your team to collaborate and contribute to customer support.

Performance Tracking – Insightful reports to make sure you’re meeting your support targets.

3rd-Party Compatibility: Integrations with other services you use to get in touch with customers.

Best WordPress Ticketing Systems

NOTE: All plugin tests were performed or data updated in Sep 2024.

1. Heroic Inbox

Heroic Inbox is a full-fledged, robust, premium WordPress ticketing plugin. It can handle all of your business emails, including customer support, through its powerful, shared inboxes.

The main highlight of this ticketing solution is that all of your sales, customer support, partnerships, and other inboxes can be managed from one place.

It only takes a couple of clicks to connect your Gmail or GSuite accounts, and Heroic Inbox will start pulling your emails to the WordPress dashboard, from where you can respond to these emails.

Key features of Heroic Inbox:

• Multiple inboxes in a single place – you can handle all professional emails from the same interface
• Manage as many inboxes, users, conversations, and emails as you want
• Automated email tagging, rules, and replies
• Powerful team collaboration with unlimited users, team notes, saved replies, templates, drafts, case assignments, and more
• Form deeper connections with your audience with interaction histories, read receipts, and more
• Saved replies and templates for responses to common questions
• Draft replies for approval or review before sending
• Auto-responders for incoming messages
• Collision detection to stop scheduled messages from being sent when an incoming message is detected
• User-friendly performance reporting and tracking
• Integrations with WooCommerce and more in development.

The Heroic Inbox is a premium only plugin. Starting at $199.50/year. You can create up to 5 mailboxes with no limit on tickets or users.

It’s a powerful tool to manage customer support tickets and much more.

2. Fluent Support

Fluent Support, a feature-rich WordPress plugin for providing support directly from your WordPress dashboard. With over 8,000+ active users and 4.5 star rating, it’s one of the best freemium plugins for creating a ticketing system with WordPress.

It’s a lightweight, intuitive, and inexpensive plugin that you can set up in as little as 5 minutes.

Fluent Support is jam-packed with all the essential features and integrations a customer support team needs.

With its ticket filtering and management options, you can find exact conversations whenever you want.

The automated workflow helps you with repetitive tasks such as automatic agent assignment, automated responses, and ticket prioritization.

Key features of Fluent Support:

• Unlimited tickets, agents, and users
• 20+ integration including OpenAI
• Auto agent assignment
• Product-based agents
• Email piping
• Collision detection
• Advanced reporting
• Bulk actions
• Knowledge base and many more

Fluent Support is a freemium ticketing plugin with paid plans starting at $90/year.

3. SupportCandy

SupportCandy is a free ticketing plugin for WordPress with the basic features you need to handle support tickets.

Tickets can be submitted from the front or back end forms, along with email. Higher plans come with additional features such as time-tracking, SLAs, knowledge base, and WooCommerce integration.

Key features of SupportCandy:

• Guests can create tickets (without account creation)
• Ticket filtering by custom fields
• Email notifications
• Unlimited tickets and agents
• Private notes
• Canned replies for common support requests
• Service level agreements
• Accept and respond to tickets through email

It is a freemium plugin with paid plans starting at $79/year. It also offers a lifetime license starting at $249 for 1 site.

4. Awesome Support

Awesome Support is a well-known, open-source free WordPress ticketing system plugin with many features.

Even in the free version, you can handle unlimited users, tickets, products, departments, and agents. And you can upgrade to the premium plan for advanced capabilities like service level agreements (SLAs) and automation.

However there are many concerned critical issues and poor support reviews (it worked great in our tests though). It’s highly recommended to test this plugin in the development environment first.

Key features of Awesome Support:

• Automated agent assignment
• 28+ addons
• e-commerce integration
• Custom form fields
• View ticket history
• Configurable email notifications
• Unlimited file attachments
• Time tracking
• Unlimited customer support agents

Awesome Support is a freemium ticketing plugin with paid plans starting at $149/year.

5. WordPress Advanced Ticket System

WordPress Advanced Ticket System is one of the simple WordPress ticket systems. It uses WordPress’s native functionality for better performance and can be integrated with any WordPress theme.

For example, the standard single post template is used to display a ticket. With this plugin, you can set custom fields, assign new tickets to agents, and record internal notes.

Key features of WATS:

• Accept tickets through the frontend, backend, and email
• Unlimited custom fields
• Ticket visibility customization
• Email notifications
• Basic reporting
• Ability to export tickets
• Service level agreements

It’s a free plugin that can be downloaded from WordPress.org.

6. JS Help Desk

JS Help Desk is a freemium ticketing plugin with a decent number of features, most of which require a premium subscription.

It has an elegant dashboard to manage and view tickets with many sorting filters. Advanced features can be accessed through individual add-ons or higher packages.

These include time tracking, knowledge base integration, e-commerce integration, email piping, and desktop notifications.

Key features of JS Help Desk:

• Mailchimp integration
• Custom fields and priorities
• Unlimited agents and tickets
• FAQs and knowledge base
• Time tracking
• Social logins
• Canned replies

The free version can be downloaded from WordPress.org and paid plans starting at $49/year.

7. HappyFox Helpdesk

HappyFox HelpDesk is a versatile WordPress ticket system to manage all customer interactions including complaints, feedback, and queries in an organized manner.

It’s a cloud-based software that integrates with your WordPress website with a plugin or an API call. Once integrated, you will be able to view and manage tickets from the admin dashboard.

Key features of HappyFox:

• Responsive interface that can be accessed from mobile phone
• Restriction access control and visibility preferences.
• Supports 35+ languages
• Automatically sort incoming tickets by departments
• Ticket submission from multiple channels

It’s a premium ticketing system, plans starting at $9 Per agent/mo.

8. LiveAgent

Similar to HappyFox, LiveAgent is a cloud-based solution that adds ticketing and live chat capabilities to your WordPress website, with more emphasis on the live chat aspect.

LiveAgent’s universal inbox gathers tickets from several channels into one location. This live chat plugin also has support for a knowledge portal, a virtual call center, a context-rich CRM, and performance reporting.

Key features of LiveAgent:

• Customizable chat widget
• Time tracking
• Analytics reporting for chats
• Multi-brand support
• Integration with social media
• Omnichannel ticketing
• 40+ integrations

Plans start at $9 Per agent/mo.

9. Help Scout

Help Scout is a ticketing and knowledge base software that offers integration with WordPress.

The platform allows email ticket management, phone ticketing, and live chat. With the Help Scout support ticket plugin, you get a shared inbox for ticketing, and other features such as knowledge base, 3rd-party integrations, and performance reporting.

Key features of Help Scout:

• Private notes, canned replies, and automation
• Real-time collision detection to avoid having two agents respond to the same case
• Email, browser, and mobile notifications
• Ticket creation through email, chat, and phone
• Mobile apps
• Advanced search
• Integrations with other tools

Help Scout single site license starting at $49.99/year.

10. InkTicketing

InkTicketing is a combination of a ticketing system and knowledge base plugin.

With this plugin, you can filter tickets by username, query type, product type, status, department type, and date range. Unlimited agents can be created and mapped to specific departments if needed.

Key features of InkTicketing:

• Knowledge base integration
• Automated email alerts
• Query filtering according to many parameters
• Prioritize cases based on the type of ticket.
• Unlimited agents, products, and departments
• Assign tickets based on department

It’s a premium WordPress ticketing plugin starting at $97.

11. Appy Pie Desk

Appy Pie Desk offers omnichannel support, which means that you can submit tickets via various channels such as email, social media, chat, and more.

It also lets you set automations in the form of canned responses and triggers.

Key features of Appy Pie Desk:

• Integrations with 3rd-party tools
• Knowledge base to assist customers
• Notifications on the ticket status and responses
• Ability to build a support forum alongside ticket management
• Performance reporting and analytics

Appy Pie help desk software offers a free plan that can handle 150 tickets per month and 1 agent. For additional features and agents you will need to upgrade to a premium plan starting at $10/agent/month.

12. WPHelpDesk

WPHelpDesk is a popular, premium WordPress helpdesk plugin with all the basic features necessary for a customer support ticket system for your WordPress site.

When raising a ticket through the submission form, customers can also choose its department and priority.

Key features of WPHelpDesk:

• Get tickets from a front-end contact form or email inbox
• Allows searching and filtering of tickets
• See full history of customer requests
• Addons to integrate with WooCommerce, Easy Digital Downloads, and Ninja Forms

Paid plans starting at $99/year.

Installing a Ticketing System with Heroic Inbox

It’s really easy to add a WordPress ticket system with the Heroic Inbox plugin, even without any advanced technical skills or knowledge of HTML.

Once you have installed and activated the support plugin, click “Login to Google Account” for access to the account needed to handle your mailboxes.

Then click Enable the Gmail API in the Google Account and build a Google App for Heroic Inbox. Upon completion, you will be provided with a Client ID and Client Secret codes to enter in the Heroic Inbox setup screen.

Next, to authorize access to a Gmail inbox, click Authorize and follow the steps presented on the screen. You’ll get an Authorization Code to paste in the Mailbox Authorization Code box.

That’s it. Once the process is complete, you can also test if everything is working fine by clicking Send Test Mail and sending an email to yourself.

Frequently Asked Questions

Is WordPress ticketing systems scalable?

Yes, in fact most WordPress ticketing systems come with no limits on tickets and agents. This allows you to scale based on your server capacity.

Does the ticketing system provide reporting and analytics?

Yes, however you may have to pay extra depending on the system/plugin you choose.

Conclusion

When was the last time you bought a product with poor or no reviews?

We live in an age where most purchasing decisions are based on online reputation.

Even if your product has flaws, you can achieve a good reputation with remarkable support. This can also be reversed, a good product but bad support = bad reviews.

Customer satisfaction cannot be taken for granted. You have to put in the effort to earn it.

A ticketing system like Heroic Inbox can help you handle customer questions right away and build a solid relationship with your prospects. So install it today and take your business growth to the next level.