3.7.0
28 May 2026
Improved Sidebar conversation and integration panels now share a cleaner, consistent section layout.
Improved Self-mentioning in notes @mention yourself in any note to create a personal reminder notification. Appears as \'Rminder: {ticket title} in your notifications, without sending an email. Works in conversation notes and workflow internal notes.
Improved EDD integration widget now uses a tabbed interface (Orders, Licenses, Subscriptions) for better organization and scalability.
Improved BuddyBoss integration widget now uses a tabbed interface (Profile, Groups, Activity) instead of stacked collapsible sections.
Improved Status badges across EDD and BuddyBoss widgets are standardized using a consistent design system (uniform border radius, padding, font size, and color treatment).
Improved Activity column in the conversation list now shows priority-based information: real-time viewing/typing indicators, last workflow execution, pending agent response time, and customer waiting time -- only one at a time based on priority.
Improved Pending since X indicator shows in bold yellow when a customer is awaiting an agent response past the configured threshold (default 24 hours).
Improved Waiting since X indicator shows when a customer hasn\'t responded past the configured threshold (default 24 hours).
Improved Last executed workflow is shown in the activity column when no reply has occurred since it ran, making it easy to see automation activity at a glance.
Improved Workflows now trigger when tags are added or removed from a ticket. Previously, workflows with tag-based conditions only evaluated during email import or workflow chaining - now they fire immediately when a user adds or removes a tag via the UI or API.
Improved New workflow condition: Messages Count - filter tickets based on total number of messages (replies + original). Supports Greater than, Less than, and Equal to operators.
Improved New workflow condition: Customer Email - match customer email addresses with Contains, Starts with, Ends with, and regex. Use this to route tickets based on domain (e.g., contains @enterprise.com).
Improved Regex pattern matching is now available for Subject, Message Content, To, and CC condition fields in addition to Tags. This enables powerful content-based routing (e.g., detecting order numbers, error codes, or keywords with alternation).
Improved New workflow action: Send Slack Notification - send a message to any Slack channel via Incoming Webhook URL. Supports placeholders like {subject}, {customer_name}, {assigned_to}, {tags}, and {ticket_url} for dynamic content.
Improved Quote in Reply and Quote in Note actions now appear in a right-click context menu instead of a floating popup on selection. Select text in any message, right-click, and choose your action. A Copy option is also available for quick clipboard access. Right-clicking without a selection still shows the browser\'s native menu so links and images are unaffected.
Improved Manual workflows with time-based conditions now support deferred execution. When the sender matches but the time threshold has not elapsed, the workflow is scheduled to fire automatically when the condition will be met. If a new reply arrives before then, the pending workflow is cancelled. Activity log shows pending, cancelled, and failed states with a cancel button for manual override.
Improved Workflow logs now include manual workflow pending, cancelled, and condition-failed activity so deferred workflow states are visible outside the conversation timeline.
Improved Conversation list has been visually refined with tighter row density, colored monogram avatars for senders when no photo is available, and customer names trimmed at delimiter characters so long job titles no longer crowd the display.
Improved Compose is now a labeled button in the conversation list header with a visible c keyboard shortcut. Keyboard hints for Refresh (r) and search (Cmd/Ctrl+K) are surfaced inline.
Improved Pagination simplified to three controls: count on the left, prev/page-jump/next on the right. Click the page label to jump directly to any page. Use [ and ] keyboard shortcuts to move between pages.
Improved Closed view rows are visually muted -- faded text, dimmed avatars, stronger background -- so archived conversations read as archived. The Assigned-To column is hidden in Closed view where it was always empty.
Improved Collapsed sidebar count badges now use compact notation (1k, 1.2k, 10k+) instead of the capped \"99+\" label.
Improved Internal notes now render as compact warning-tinted cards with an inline avatar and sticky-note icon, visually receding from customer messages so the thread hierarchy is immediately clear.
Improved Reply and Note triggers are anchored to the bottom of the conversation pane. Reply is a solid primary button; Note is a compact amber outline. Both display keyboard shortcut hints (R / N).
Improved Contact details in the conversation sidebar are now visible by default.
Improved Run Workflow toolbar button now shows the workflow count and a name preview, and is disabled when no workflows exist.
Fixed Tag suggestions in the Add Tag popup now only show tags used within the current mailbox, sorted by most used first.
Fixed Running a manual workflow from the ticket header now reports scheduled and condition-skipped outcomes accurately instead of always showing a success message.
Fixed Bulk manual workflow execution now reports executed, scheduled, and skipped ticket counts more accurately.
Fixed Cancelling a pending manual workflow from the activity timeline now refreshes the conversation so the cancellation entry appears immediately.
Fixed Last Reply workflow condition now always queries fresh data instead of relying on cached meta, fixing cases where the condition triggered even when the last reply was from the wrong sender type.
Fixed Last Reply deferred scheduling now works correctly for both customer and agent replies. Less than conditions evaluate immediately while greater than conditions are deferred and re-checked at the configured time so they only fire if the reply is still the latest and the sender still matches.
Fixed Deleting a workflow from the Workflows list now works correctly.
Fixed Merged ticket content was not showing in the primary ticket thread. When merging tickets, the original message from the duplicate ticket is now preserved as a reply in the primary thread.
Fixed Last User Reply and Last Customer Reply workflow conditions have been merged into the single Last Reply condition with a sender type selector (Customer/User) and clearer operators (Less than / Greater than). Existing workflows using the old conditions continue to work.
Fixed License activation and Settings pages returning HTTP 404 on some hosting environments where REST API routes are blocked. Added automatic admin-ajax fallback and rewrite rules flush on activation.
Fixed License plan name showing as Unknown Plan after activation.
3.6.0
15 May 2026
Improved Last Reply workflow condition checks whether the absolute last reply in a ticket is from a customer or user and whether it is older or newer than a specified time.
Improved Hovering over any relative timestamp such as 3 weeks ago now shows the full date, time, and timezone in a tooltip for easier auditing.
Improved Mark as spam has moved into the More Actions dropdown menu for a cleaner ticket header.
Improved The left sidebar now has a visible border separating it from the main content area.
Improved Manual workflows now support conditions. When conditions are set, only tickets that match will have actions applied and the rest are skipped.
Improved The conversation list layout has been refined for better readability and spacing.
Improved Message styling in the conversation view is cleaner with improved alignment and visual hierarchy.
Improved Undo Send - after clicking Send, a 5-second undo window lets you cancel the email before it goes out. If missed, a server-side safety net auto-confirms delivery.
Improved Greeting autocomplete - type Hi, Hello, Dear, or Hey in the reply editor and press Tab to auto-insert the customer first name.
Improved Activity column now shows New, Pending, and Waiting badges so you can see at a glance which conversations need attention.
Improved Suggested tags - the Add Tag popover now shows your 5 most-used tags for one-click tagging.
Improved CC recipients are now displayed on sent and received messages in the conversation thread.
Improved Status and Assign controls have moved into the reply and note footer bar for a cleaner, more compact layout.
Improved The search bar is now responsive - it shrinks gracefully on smaller screens instead of hiding.
Improved Customer and Messages columns are merged into one - the reply count now appears as a subtle badge next to the customer name.
Improved Customer avatars now appear in the conversation list, with a coloured initials fallback when no photo is set.
Improved Per-agent live activity indicators in the conversation list - each viewing or typing agent gets their own pill with an animated state indicator.
Improved Workflow actions Send an Email, Create a Draft, and Add Internal Note now use a rich text editor with full formatting support.
Improved Email subject in the Send an Email workflow action is now optional and defaults to Re: followed by the ticket title when left blank.
Fixed Emails sent by the Send an Email workflow action now appear in the ticket thread and reply correctly to the existing email conversation instead of starting a new one.
Fixed Drafts created by workflows now appear in the ticket thread immediately after the workflow runs.
3.5.0
7 May 2026
Improved Select text from any message and quote it directly in a reply or note. A popup with Quote in Reply and Quote in Note actions appears on selection, and you can quote multiple times in the same reply.
Improved The reply editor now hints that you can type / to insert a saved reply.
Improved Clicking Reply or Note now automatically focuses the editor so you can start typing right away, without an extra click.
Improved The sidebar is now cleaner and more consistent across all views, with a compact layout and easy access to mailbox settings, inbox switching, compose, and refresh.
Improved Each ticket in the conversation list now shows a preview of the latest customer message, so you can see what was written without opening the ticket.
Improved The conversation list no longer jumps around when scrolling as the header stays pinned at the top.
Improved Conversations are now easier to read with a centred, comfortable layout.
Improved You can now select tickets across multiple pages at once, similar to Gmail. Your selections stay intact as you move between pages.
Improved The bulk actions bar now floats at the bottom centre of the screen so it never covers your pagination controls. It also shows a clear summary of how many tickets you have selected across pages.
Improved Switching inboxes is smoother with better spacing and clearer visual feedback on which inbox is currently active.
Improved The contact card in the conversation sidebar has a fresh look with a larger avatar and cleaner layout. Edit and change contact options are now tucked into a three-dot menu to keep things tidy.
Improved The sidebar now has a consistent look across conversations, related tickets, and integration panels.
Improved You can manage tags and label colours per mailbox directly in Mailbox configuration.
Improved A new Workflow Logs page gives you a clear overview of all workflow runs, including any failures and their details.
Improved The ticket view action bar has been redesigned with a cleaner layout: Back button, Status pill, and Assignee dropdown on the left; Add Tag, Run Workflow, navigation arrows, more menu, and Close Ticket button on the right.
Improved Status and Assignee controls now show pill-style buttons with labels and chevrons for better clarity.
Improved The action bar now spans the full width above both the conversation area and the sidebar panel.
Improved The ticket action bar is now mobile-friendly, with text labels hidden on small screens to preserve space.
Improved The app header has been redesigned with an Inboxes dropdown, Contacts, Reports, and Settings navigation tabs all aligned to the left alongside the WordPress and Heroic Inbox icons.
Improved Search is now an inline bar directly in the header with live results for tickets and contacts, replacing the icon-only button.
Improved The Reports view is now accessible from the header navigation.
Improved The mailbox sidebar navigation items are now more compact for a cleaner, tighter layout.
Improved The conversation list now shows a customer avatar next to each contact name, using their profile image or a coloured initials circle as a fallback.
Improved The activity column now shows a pill with overlapping agent avatars. When an agent is typing you see three animated bouncing dots; when viewing, a live ping indicator appears. Hovering the pill tells you exactly who is typing or viewing.
Improved You can now edit a scheduled reply before it sends — click the three-dot menu and choose Edit Scheduled to load it back into the editor.
Improved Sent replies that were originally scheduled now show a subtle \"Sent via schedule\" badge so you can distinguish them from manual sends.
Improved Unsent and failed scheduled replies now have Edit & Resend and Retry Send actions to recover without retyping.
Fixed Scheduled replies were being sent immediately instead of waiting for the scheduled time.
Fixed Scheduled replies that were cancelled by a customer reply (collision) or failed to send were disappearing from the conversation view. They now show with clear Unsent or Failed badges.
Fixed The editor now scrolls to show the cursor after inserting a saved reply via slash command or the picker.
Fixed Replies were sometimes showing up twice until the page was refreshed.
Fixed The mailbox sidebar and conversation sidebar toggle buttons were not collapsing correctly.
Fixed Workflow mailbox settings were being lost after editing and saving a workflow.
Fixed The message count shown in a conversation was not always matching the count shown in the list.
Fixed EDD integration was missing refunded, renewal, and other non-complete orders when using an external data source. Updated companion plugin to include all order statuses.
3.4.0
28 Apr 2026
New Heroic Knowledge Base integration for searching and inserting KB articles in replies.
New WP Charitable integration with donor history, donations, and campaign details in the ticket sidebar.
New BuddyBoss integration with member profiles, groups, and activity in the ticket sidebar.
Improved Slash commands in the reply editor for quick access to saved replies and KB articles.
Improved Save text selections as saved replies directly from the editor.
Improved Slack webhook notifications now include a message preview and link to the conversation.
Improved Sidebar widgets redesigned with modern layout and expandable sections.
Improved Note editing and deleting for internal notes.
Improved Add existing WordPress users to mailboxes.
Improved Create new contacts directly from email input with first and last name fields.
Improved Bulk actions with select-all across pages, background processing, and progress tracking.
Improved Reply-To address handling for forwarded emails in Gmail and Outlook.
Improved Faster page loads with fewer database queries and smarter caching.
Improved Background tasks pause automatically when the browser tab is not active.
Improved License check no longer blocks initial page load.
Improved Rich text editor stability when loading and editing content.
Improved Notes, replies, and drafts update in real time with no full-page loader on ticket actions.
Improved Translation loading improved for better plugin compatibility.
Improved Assigning a ticket to yourself now shows a cleaner activity log message.
Improved Activity events are now grouped into a compact timeline between messages.
Improved Edited notes and drafts show an updated timestamp immediately.
Improved Conversation filter state is now preserved when viewing conversation details.
Improved Mailbox counts and related tickets load in parallel for faster page loads.
Improved Contact form validation with clear error messages for required fields.
Improved Keyboard shortcut to send replies using Command or Control and Enter.
Improved Ticket list rendering with new TicketRow component for better code maintainability.
Improved Rich text editor focus styling now matches UI design with consistent ring pattern.
Improved Response caching, request deduplication, and batch query optimization throughout the app.
Improved BCC monitoring support for outgoing replies with filterable BCC addresses.
Improved Contact selector auto-commits valid email addresses without requiring manual confirmation.
Improved Tag input positioning and display consistency in Firefox.
Improved Relative time formatting now shows weeks, months, and years accurately.
Improved Modal dialogs can now be configured to stay open when clicking the overlay.
Improved Mailbox counts update instantly using stale-while-revalidate caching.
Improved Right sidebar can now be toggled open or closed, with visibility state remembered per user.
Improved Conversation detail UI refined with better visibility and spacing.
Improved Ticket navigation after closing or marking as spam is now more predictable.
Fixed Notification email links now point to the correct admin page.
Fixed Mailbox agents with custom roles can now access the admin dashboard.
Fixed Contact search no longer runs duplicate queries.
Fixed Email links in messages now open in new tabs correctly.
Fixed Bulk actions skip unchanged tickets to avoid unnecessary processing.
Fixed Automation rules now trigger correctly during bulk operations.
Fixed Double-click no longer triggers unintended actions in the reply panel.
Fixed Cross-customer email threading prevented by verifying contact identity before matching threads in Gmail and Outlook.
Fixed Ticket navigation (previous/next) now respects the active mailbox filter.
Fixed Email forwarding in automation workflows now sanitizes message content for security.
Fixed HTML entities in email subjects no longer display as encoded characters.
3.3.0
9 Apr 2026
New Analytics Dashboard. Track support metrics and performance directly in your mailbox settings.
New Webhooks. Connect external services and automate workflows with webhook integrations.
Improved Modernized UI with consistent color theming, redesigned dashboard mailbox cards, and fixed chart and graph rendering across analytics views.
Fixed Email fetching now works correctly on sites with non-UTC WordPress timezone settings.
Fixed Analytics Today filter now uses the correct local midnight boundary instead of UTC midnight.
Fixed Cron backoff and staleness checks now use consistent UTC comparisons.
Fixed Last checked display in admin columns, REST API, and mailbox config now shows accurate relative time.
3.2.1
19 Mar 2026
Fixed Agents can now access Inbox on licensed sites by allowing authenticated users to read license status.
Fixed Mailbox reconnect notices are now only visible to WordPress admins and mailbox admins.
Fixed SMTP sending is now fully isolated from other SMTP plugins and errors surface the actual PHPMailer message.
3.2.0
5 March 2026
Fixed Gmail threading send display name contact email and inbox count now match conversation list and Gmail.
Fixed Mailbox user roles now use a consistent format and parse correctly.
Fixed When you create a mailbox, your user is now added to that mailbox with the correct role.
Fixed Gmail import flow now properly handles expired mailbox connections and prevents cascading authentication failures when imports run after connection expiration.
Fixed Gmail From header now shows the display name you set in mailbox settings instead of the email address when sending.
Fixed Contact add and update REST handlers hardened to prevent 500 errors.
Fixed Reply quote area no longer adds extra blank space and reuses existing contact when the email already exists.
Fixed Reply quote prefix now uses author display name so Gmail shows the name not the email.
Fixed Import recovery when connection is expired plus thread and ticket display and workflow types.
Fixed Token refresh is attempted on import when connection expired instead of skipping the mailbox.
Fixed Contact selector and contact lookups are now scoped to the current mailbox.
Fixed Duplicate tickets and replies prevented using RFC Message-ID deduplication and consistent mailbox on reply posts.
Fixed Reimport no longer creates duplicate tickets thanks to RFC Message-ID deduplication.
Fixed Reply and import author names and quoted text spacing corrected and Quote added to editor.
Fixed Send feedback endpoint and feedback email logging.
Fixed Correct sender name for imported sent replies for Gmail Outlook and IMAP.
Fixed Conversation list pagination no longer resets to page 1.
Fixed Retry button URL pagination stale responses bulk parallel actions notification mailbox and tags.
Fixed Opening a ticket from the header notification now opens the correct ticket by resolving mailbox.
Fixed Gmail and Outlook tokens kept stable with refresh on use heartbeat and 15 minute token cron.
Fixed OAuth connection stabilized with proactive token refresh and connection expired only for permanent errors.
Fixed Mailbox sidebar no longer auto-refreshes mail every 60 seconds and fetches only on manual refresh or cron.
Fixed All mails import and wizard email import aligned with settings and reconnect on import.
Improved Gmail Reconnect now pre-selects the connected account (login_hint) so the mailbox is not replaced when re-authorizing.
Improved Re-added the ability to update contact details on the ticket view.
Improved New feedback pop up form in the header.
Improved Reply notification emails can be controlled per mailbox and per user and new mailboxes default to no mail on every reply.
Improved Contacts are mailbox-scoped with performance fixes reply HTML and new email flows.
Improved Read receipt uses softer default copy and you can hide it in the conversation.
Improved Threading uses in-reply-to last message in thread and consistent thread ID with legacy key fallback.
Improved Change Contact modal has larger width and min height so the dropdown fits without scrolling.
Improved Mailbox auth self-heals on expired flag and clears on refresh success.
Improved OAuth callback and setup assistant icons updated and button text simplified.
Improved Documentation for schema, meta keys, constants, mailbox config and ticket meta.
Improved Settings screens for Mailboxes and User Management no longer show long help text for a cleaner look.
Improved Mailbox list uses a compact layout with icon buttons for Fetch mail and Configure and one line for status and counts.
3.1.0
22 Jan 2026
Fixed IMAP mailer now prioritizes Reply-To header for correct ticket requester attribution.
Fixed Draft handling completely reworked - drafts now save and display correctly in the mailbox sidebar.
Fixed Text editor cursor jumping issue resolved - cursor no longer resets to the start while typing in compose and reply areas.
Fixed Hardcoded meta keys replaced with constants throughout the codebase for improved maintainability.
Fixed Draft permission checks now properly allow admins and mailbox users to access all drafts.
Fixed Delete Mailbox functionality now works correctly - fixed nonce verification bug that was preventing mailbox deletion.
Improved Subject line is now editable on ticket view with activity log tracking.
Improved Draft messages now use a message-level flag instead of WordPress post status for better filtering.
Improved Shared inbox draft editing - any mailbox user can view, edit, send, or delete drafts.
Improved Draft ownership transfers to whoever edits or sends the draft (shared inbox collaboration).
Improved Activity logs track all draft operations with full author history.
Improved Real-time detection for draft updates - other users are notified when drafts change.
Improved License validation and activation flow.
Improved Floating reply window is now draggable, resizable, and supports minimize/maximize specifically designed for better multitasking.
Improved External images in emails are now blocked by default to prevent pixel tracking.
Improved Cancel Import feature - users can now cancel an in-progress email import from the progress popup.
Improved Import Later option - if import is skipped during setup, users can now start a full import from Mailbox Configuration settings.
Improved Configurable email fetch scope - \"Get Mail Now\" now allows selecting time range (1 hour, 6 hours, today, 1 week, etc.).
Improved Import email type options - choose to include sent emails, spam, and drafts when importing.
Improved Delete mailbox with data option - optionally delete all associated tickets and data when removing a mailbox.
Improved Import reset functionality - clear processed messages to allow re-importing from scratch.
Improved Email batch size is now configurable via the `ht_desk_email_import_batch_size` filter for server performance tuning.
Improved Background cleanup for large mailbox deletions - no more timeout errors when deleting mailboxes with many tickets.
Improved Import progress popup now shows cancel button for better control.
Improved Delete confirmation modal redesigned with clearer options for data cleanup.
3.0.0
28 Nov 2025
New Major updates featuring the redesigned Heroic Inbox UI and significant performance improvements.
2.2.0
11 September 2025
New Workflows are now available with both automatic and manual setup, enabling users to automate actions based on conditions or apply them manually to existing conversations.
2.1.0
4 August 2025
New A spam folder is now available. When a ticket is marked as spam, the associated user is automatically flagged as spam. You can also whitelist the user by setting the ticket back to \'Not Spam\'.
Improved You can now quickly copy the email address from the contact card in the ticket view by simply clicking the copy folder icon it’s instantly copied to your clipboard.
Fixed Arrow key navigation (previous/next conversation) after opening a ticket now functions correctly. Previously, navigation would redirect to the same ticket instead of moving between conversations.
2.0.0
10 July 2025
Fixed Gmail threading issue where replies to contact form emails weren’t linking to existing tickets. The plugin now adds proper headers, detects contact form emails better, and matches replies using subject and header checks.
New Outlook One Click Setup
Improved Tickets are automatically assigned to the agent who was previously handling them
1.17.0
18 June 2025
New A Re-Import feature is now available under Mailbox Configuration Settings. This allows you to retrieve emails that were previously missed or not received.
Improved The Reply Area WYSIWYG now automatically detects and formats pasted links and improved design.
Improved Saved Replies can now be easily managed while replying to tickets.
Fixed Discarding drafts now works as expected.
1.16.0
29 May 2025
New Global Search is now available across the entire plugin, conveniently located at the top-right of the header.
Improved User Management can now be efficiently handled both on the Settings page and within each Mailbox Configuration page.
Improved Cron Job handling has been improved to ensure no emails are missed, even in cases where a WordPress cron failure occurs.
Improved Email content sanitation has been enhanced to prevent unwanted HTML styles from rendering while ensuring no important message content is accidentally removed on ticket view.
1.15.0
2 May 2025
Improved EDD details in the ticket UI have been enhanced, with an added option to redirect to the external EDD WordPress site customer view.
Improved Performance improvements on mailbox navigation ticket viewing is now faster and more reliable.
Improved The reply area has been redesigned with a fresh, more intuitive UI on ticket view.
Improved New UI Design on the contact list page.
New Permission control features are now available. User roles Mailbox Admin, Mailbox Manager, and Mailbox Agent now follow a structured role hierarchy for better access management.
1.14.0
11 Apr 2025
New Modern UI Overhaul – A fresh, intuitive design with improved navigation, streamlined ticket management, and enhanced accessibility for a more productive experience.
New Activity Logs are now available on tickets to track all historical changes.
Improved A Mailbox Refresh button is now available in the conversation list, making it easier to fetch new emails with a single click.
1.13.0
8 Apr 2025
Fixed Attachments in IMAP mailboxes now display correctly in ticket threads.
Fixed Improved thread reliability for tickets in both IMAP and Gmail mailboxes when emails are sent from the plugin.
Fixed Resolved an issue where tags couldn\'t be added to tickets.
1.12.0
4 Apr 2025
New The Integrations page is now available in the Mailbox settings, featuring EDD, WooCommerce, and Heroic FAQs as available options.
Improved Mailbox users can now update the contact email associated with a ticket.
Fixed Contact search now works correctly and searches across the entire database.
Fixed Duplicate replies no longer appear in tickets for Gmail mailboxes.
Fixed Improved thread reliability for tickets in IMAP mailboxes.
1.11.0
28 Feb 2025
Improved When creating a new mailbox, users now have the option to import emails either by selecting All Emails or based on a specified number of days from today.
Improved Gmail mailbox setup now has a one click authentication flow for better user experience.
Improved Mailbox Configuration and Saved Replies now have a new UI for better user experience.
Improved When changing the status of a ticket or assigning a user, the next open ticket will be automatically loaded.
New EDD integration has been added you can see the EDD orders in the ticket list.
New Outlook integration added – manually connect your Outlook using an Azure email account to Heroic Inbox.
1.10.0
17 Oct 2024
New Collision Detection feature has been implemented, allowing real-time tracking of users viewing a conversation and indicating if a user is currently typing on a ticket. This update also includes functionality to prevent duplicate replies within a conversation, ensuring smoother collaboration and communication.
Improved Added support for specifying SMTP Port and connection type, providing additional configuration options for improved flexibility on setup assistant mailbox configuration.
Improved Added a Drafts folder to the mailbox dashboard. All saved drafts will now be stored in this folder.
Fixed Emails are now formatted using UTF-8 encoding to address and prevent character encoding issues, specifically ensuring correct display of Norwegian letters.
Fixed The issue with manual SMTP attachments has been resolved, and attachments are now being correctly applied when sending messages. Additionally, broken images are now displayed properly across various email providers, including Google.
Fixed No Subject emails are now showing
Fixed The HTML appearing on ticket view
1.9.0
26 Jun 2024
Improved Setup Assistant has been enhanced to provide a more intuitive and user-friendly experience.
Improved Mailbox setup on both generic and Gmail inboxes has been refined to enhance user experience and validation processes. This ensures that users can configure their email accounts more smoothly, with better error detection and resolution, leading to a more reliable and hassle-free email setup.
Improved Numerous components across the application have been updated to deliver a faster, smoother user experience. These updates optimize performance, reduce load times, and provide a more responsive interface, significantly enhancing overall usability.
Fixed The issue with saved replies content not being inputted correctly has been resolved.
Fixed Mailbox admins now have the ability to delete mailboxes.
1.8.2
6 Dec 2023
Fixed Mailbox settings
Improved PHP8.1 support (note PHP8.0 and below will no longer be supported in future releases)
1.8.1
13 Nov 2023
Updated SL Updater to v1.9.2
Improved Inbound HTML formatting for IMAP messages
Fixed User and Status popover UI in email list view and ticket page
Fixed Avatar in contact card
Fixed Assigned filter view and associated counts fix
Fixed Assignment and status controls and counts in mailbox view
Fixed PHP8.1 deprecated warnings
Fixed Strip tags title warning on non-menu pages
Fixed Unassigned mail not appearing correctly in filter
1.8.0
8 Aug 2023
New Navigation links for next and previous messages
1.7.2
26 Jul 2023
Fixed Error when no comment_status parameter set
Fixed Mailbox message counts
Improved Help Scout integration feedback with invalid email address
Improved Primary and fallback for header to pull email orginator in Gmail
Updated Using Reply-To for Gmail add ticket - can be filtered
1.7.1
12 Jul 2023
Fixed Help Scout integration additional output
Fixed Email address overflow display
Fixed Link to mailbox configuration in Settings Mailboxes list
Improved Placeholder opacity in settings inputs
1.7.0
6 Jul 2023
New Help Scout integration
Improved Search for users when adding to mailbox
1.6.5
21 Jun 2023
Fixed Plugin conflict fixes
Fixed Add New User flow hotfix
Improved Clarified PHP 8.1 and WordPress 6.1 requirements in readme.txt
1.6.4
7 Jun 2023
Fixed Key activation hotfix
1.6.3
25 May 2023
Fixed SMTP Mailer from address
Improved New filters for SMTP and IMAP connection configuration
1.6.2
22 May 2023
Fixed Plugin packaging hotfix
1.6.1
17 May 2023
Fixed Cron and automated message fetching
Fixed Message timezones for generic mailers
Improved Display of Authorized redirect URI information
1.6.0
11 May 2023
New UI for setup assistant
Improved Flow for adding mailboxes and default states
Improved Header consistency for search page
Improved Default display of new contact
Improved Compatibility for sites with plain permalinks
Improved Feedback on mail fetch
1.5.2
4 May 2023
Fixed Ajax activation on WP6.2 hotfix
1.5.1
8 Feb 2023
Fixed User management in mailbox settings
Fixed Issue with Gmail test mail functionality
Fixed New mailbox flow from settings screen
Fixed Default check interval for new IMAP mailboxes
1.5.0
30 Jan 2023
New Added support for IMAP/SMTP
Updated UI changes and enhancements
Fixed Numerous fixes for legacy issues
1.4.1
9 May 2022
Fixed OAuth flow for Google mailbox authorization
1.4.0
15 Apr 2022
New WooCommerce integration
Fixed Issue updating contact email address
1.3.1
2 Feb 2022
Fixed Compatibility fixes for WP5.9
Fixed Issue with activation checks
1.3.0
13 Oct 2021
New Mailbox email signatures
Fixed Test mail warnings
Fixed HTML entities not displaying correctly in subjects
Improved Welcome setup flow
Improved Draft message flow
1.2.1
20 Aug 2021
Fixed Admin notices for nginx setup info hotfix
1.2.0
16 Aug 2021
New Add and receive attachments functionality
1.1.0
10 Jun 2021
New Compose mail functionality
Improved Various tweaks and improvements in UI
Updated Setup assistant for app creation flow
1.0.2
7 Apr 2021
New Initial Public Release
1.0.1
Updated Verifying auto-update functionality
1.0.0
New Initial Release