Why fast customer service matters, and how to give it a boost
Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
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How to Create a User Manual: From Zero to Hero (Full Guide)
Not sure how to create a user manual to help your customers get more value from your product? A user manual is content that helps your customers (or…
Customer Service Automation: Full Guide to Get Started
Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
Best Knowledge Management Tools for WordPress
To make good use of organizational knowledge, you need a systematic approach – the right tools to execute your strategy effectively. Are you currently researching which knowledge management…
How To Build A Customer Engagement System In WordPress
A customer engagement platform that does its job well cradles your customer experience with care, delivering bundles of ROI through loyalty & repeat purchase. Are you looking to…
Best IT Service Desk Software for WordPress
Optimizing your IT service desk resolution rate is arguably more to do with cultural manifesto than software choice. Yet, adopting the right system will considerably enhance your results….
Knowledge-Centered Support With WordPress
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
9 Benefits of a WordPress Knowledge Base For a Call Center
Are you looking for a solid recommendation for your next investment in a call center knowledge base? Then this article has just the answer you need. Within the…
Top 7 Customer Engagement Software Plugins For WordPress
Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
6 Best Customer Service Knowledge Base Tips
In industry today, the value contribution of the customer service department is in question. The following quote is the crux of our case for optimizing the use of…
6 Best Documentation Tools: A Curated List for 2023
Searching for the best documentation tools to help you create top-notch internal or external documentation content? Whether you’re creating public documentation for non-technical consumers or technical content such…
Internal Documentation: Everything You Need to Know (Tips and Tutorial)
Does your business need internal documentation? And what even is internal documentation in the first place? While you’re probably familiar with the idea of creating documentation to help…