In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time to share how Scribbr is using KnowAll as an internal knowledge base to help them manage a team of 30 employees and over 400 freelancers. Scribbr is
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Did you know that by 2020 customer experience will overtake price and product as the key brand differentiator? And that even today, about 88% people are willing to pay higher for a better customer experience. So what’s the best way to improve your customer experience? You’re right – it’s to learn from companies that are
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Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality that your intranet site needs. But even if you know that WordPress is the right tool, you might be a bit confused at the actual steps and
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In this case study, we’ll dig into Agendrix’s experience using our KnowAll knowledge base theme. Adam Tétreault from Agendrix was kind enough to talk with us about how KnowAll helped reduce the workload on their support team while serving up support documentation in two different languages. Agendrix is easy-to-use employee scheduling software that was launched
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Did you know that a support center is the preferred support channel for most of your millennial users? And if you haven’t added one to your website already, you might not be prepared to make 2018 your best service year yet. So catch up and add a self-service help center to your website now. And
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If you develop a WordPress product, there’s one thing you can never escape: Customer support. It might not always be fun. And sometimes it might feel like it’s not directly contributing to your bottom line. But… You have to do it. And because it’s something you have to do, you should always have your head
Read More Happy 2018! We hope you’re already seeing a great start to the new year. Now, in case you’d recall, last year we published detailed case studies on how our knowledge base management solutions work hard for companies like When I Work, Banggood, Zero BS CRM, Barn2Media, and WP Simple Pay to reduce the load on
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As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a fully-functioning knowledge base on WordPress, you’re going to need help from some third-party solutions – regular WordPress posts and pages just aren’t going to cut it. To
Read More How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful FAQs to your WordPress website and answer common support and sales questions. Do check out the demo and tell us what you think. And in the meantime,
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If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t mean you magically know how to actually collect that feedback. If you want to: Actually get responses from your customers Make sure those responses are helpful and
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