• WordCamp Edinburgh 2017 – A HeroThemes Retrospective

    By Richard Long

    Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp Edinburgh 2017. This was our first team WordCamp, since our home town event in 2015 (set to make a return in 2018). It was also my first

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  • How to Ask Customers for Feedback The Right Way

    By Colin Newcomer

    There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert on your offerings. But it also puts up blinders… So, unless you want to live in an echo chamber, you need outside feedback to address existing shortcomings

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  • How to Write Frequently Asked Questions

    By Disha Sharma

    The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.

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  • 3 Best FAQ Plugins to Complement Your Knowledge Base

    By Colin Newcomer

    Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…

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  • 4 Steps to Create Your Knowledge Base Content Plan

    By Colin Newcomer

    If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?

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  • 5 Quality Knowledge Base Examples To Inspire Your Help Center

    By Colin Newcomer

    You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we share tons of tips on how to improve your knowledge base’s effectiveness. But here’s the thing: Sometimes it’s easier to learn by example than to follow tips.

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  • How to Create the Perfect Contact Us Page

    By Colin Newcomer

    No matter how great your knowledge base is, the cold hard truth is this: Your customers are probably going to need human help at some point. Maybe not right away. Maybe not in the first month. But eventually… And when they hit your “Contact Us” page, the stakes are high. Why’s that? Because there’s an

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