Heroic Insider – August 2020
About nine out of ten companies are looking to invest in the self-service channel. And why not? It’s cheaper than all the other support options — $0.10 per…
-
-
Heroic Insider – July 2020
Did you know that resolutions that need even one live interaction — yes, just one back and forth between a customer and an agent — cost 80 to…
-
7 Best WordPress Search Plugins Compared
A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…
-
Heroic Insider – June 2020
Customers — potential, new, or existing — experience several touchpoints with a business’s sales and support resources (often crisscrossing the lines that separate the two). A ping from…
-
Best User Documentation Examples
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
-
Heroic Insider – May 2020
Having a customer support frontline defense — comprising channels like documentation, knowledge bases, forums, etc. — doesn’t just deflect tickets away from your support team all the time… but also saves you…
-
10 Best WordPress Documentation Themes
Every product needs a documentation. In this guide, we’ll help you pick the best WordPress documentation theme to make an effective documentation section for your business. Almost all…
-
How to Embed PDFs in WordPress: Step By Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
-
Heroic Insider – April 2020
No business is immune to external developments… As an unprecedented number of businesses and communities go into lock-down we take a look at the tools that can help…
-
10 Best Remote Working Tools & Software + Tips
Managing a remote team and working from home used to be a dream for most people. And for most companies, the entire concept seemed impractical and impossible. Well,…
-
WordPress CRM: Best Plugins For Turning WordPress Into A CRM
Are you struggling to manage and convert your leads? Or keep track of your existing customers? Then the solution to your problems is CRM.? In this guide, we…
-
Heroic Insider – March 2020
Thousands of businesses power their self-support channels (knowledge bases, FAQs, and documentation) with our products. Just like any other lean team supporting so many customers (while also looking…