What is Email Management? 23 Best Practices and Tips (2026)
Most people don’t have an email problem. They have a system problem. The messages keep coming—and that part won’t change. But how you handle them, how you sort,…
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Practical guides for better customer support
Social Media Customer Support in 2026: What It Is, Top Channels, and How to Offer It
Social media customer support has changed what customers expect when they need help. Customers now send a message on Instagram, Facebook, X, Reddit, or WhatsApp before they ever…
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Introducing the MemberPress Integration for Heroic Inbox
A member emails your support inbox with five words: “I can’t access the course.” Another writes, “Why was I charged again?” These are the tickets that decide whether…
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How To Create a Multilingual Knowledge Base With WordPress
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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The 8 Best MediaWiki Alternatives in 2026 (Open Source and Commercial)
MediaWiki still powers some of the world’s largest wiki sites (including Wikipedia), many teams don’t need an encyclopedia platform. For example, customer support teams, internal documentation writers, and…
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13 Best Free Knowledge Base Software for 2026 (With Open-Source Options)
Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
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9 Best Documentation Website Templates of 2026
Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
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Top 11 WordPress Search & Filter Plugins (Free & Paid)
Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
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How to Easily Add a Click-To-Call Button to Your WordPress Website
Here at HeroThemes, we put a lot of effort into creating quality WordPress knowledge base themes and plugins that make it so that your site’s visitors don’t have…
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WooCommerce vs Easy Digital Downloads vs SureCart Compared
Choosing the best eCommerce plugin for WordPress can feel overwhelming. WooCommerce, Easy Digital Downloads (EDD), and SureCart are three top contenders, each with its own strengths. Whether you’re…
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8 Best Self-Service Solutions (Cut Support Tickets in Half)
Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
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How to Create a Members Only Pages in WordPress (For Free)
Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
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