While it’s crucial to give reliable customer service to your customers, that’s not enough. At least, not if you want to raise the standard of your support. Building…
Continue Reading →The more your company expands, the more customer issues you’ll have to handle. In fact, Gartner has predicted that a billion support requests will be handled by automated…
Continue Reading →Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
Continue Reading →Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
Continue Reading →The information your staff possesses regarding your buyers, offerings, and operations is one of your business’s most precious resources. The problem is, this information is spread over many…
Continue Reading →Even though the FAQs often get ignored with time, they are a crucial part of providing great customer care. And they help not just customers, but also your…
Continue Reading →If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…
Continue Reading →Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
Continue Reading →Not sure how to create a user manual to help your customers get more value from your product? A user manual is content that helps your customers (or…
Continue Reading →Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
Continue Reading →To make good use of organizational knowledge, you need a systematic approach – the right tools to execute your strategy effectively. Are you currently researching which knowledge management…
Continue Reading →A customer engagement system that does its job well cradles your customer experience with care, delivering bundles of ROI through loyalty & repeat purchase. Are you looking to…
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