How to Create a WordPress Document Library
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
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Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
What Is Tribal Knowledge? And How to Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
What Is Process Documentation? And How to Document Your Processes the Right Way
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
How to Write Thorough Step-By-Step Standard Operating Procedures (SOPs)
Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
The 3 Types of Customer Service (and How to Implement Each)
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
10 E-commerce Customer Service Best Practices to Go from Good to Great
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. A large customer base coupled with the volume of transactions result in…
7 Best WordPress Search Plugins Compared
A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…
Best User Documentation Examples
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
10 Best WordPress Documentation Themes
Every product needs a documentation. In this guide, we’ll help you pick the best WordPress documentation theme to make an effective documentation section for your business. Almost all…
How to Embed PDFs in WordPress: Step By Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
10 Best Remote Working Tools & Software + Tips
Managing a remote team and working from home used to be a dream for most people. And for most companies, the entire concept seemed impractical and impossible. Well,…