• Shopify vs WordPress: Where Should You Build Your eCommerce Store?

    By Colin Newcomer

    You’ve made the awesome decision to launch an eCommerce store. Now…where do you build it? When it comes to eCommerce, there are two big names – Shopify and WordPress. By the numbers, these two platforms are the two most popular ways to build an eCommerce store, which might leave you wondering… How do you choose

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  • Heroic Insider – July 2018

    By Disha Sharma

    When it comes to creating easy to read and follow help center content, few formatting tools work as good as tables.  Tables offer simple but effective formatting to present a host of information in your support content — right from pricing plans and default settings to standard specifications. With tables, you don’t just make your

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  • What’s The Best WordPress Helpdesk Plugin in 2018? 4 Options Compared

    By Colin Newcomer

    Trying to choose the best WordPress helpdesk plugin for your site? In this post, I went hands-on with 4 popular helpdesk plugins and compared them for you. No matter how great your knowledge base is, at some point one of your customers is going to need human support. And when that happens, a WordPress helpdesk

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  • WordPress vs Drupal: Which One Should You Use?

    By Megan Jones

    WordPress and Drupal are both impressive content management systems (CMS). Both are free to use, open source systems that enable developers and designers to create beautiful and stylish websites. So which one should you use? In this WordPress vs Drupal guide, we will compare the two systems to give you a good insight into what

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  • Heroic Insider – June 2018

    By Disha Sharma

    Did you know that the use of online forums/communities jumped from 31% in 2012 to 56% in 2015? In fact, just like FAQs and knowledge bases, forums are also a top-rated self-service channel. But many business websites don’t have a forum. “FACEBOOK GROUPS” are their forums. Now, of course, this isn’t the best way to

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  • What Is The Best WordPress Table Plugin? 5 Options Compared

    By Colin Newcomer

    Trying to choose the best WordPress table plugin for your site? In this post, I went hands-on with 5 popular table plugins and compared them for you. Tables can come in handy in all types of situations. You can use them to create comparison tables and pricing tables. You can also, of course, just use

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  • Heroic Insider – May 2018

    By Disha Sharma

    Did you know that your employees spend about 1.6 hours of their workday simply looking for information to get their job done? They usually find this information after scouring several GB of your cloud storage doc dumps. Or … by tapping their colleague “help channels.” Of course, there’s a better way to go about it. It’s called:

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  • What Is The Best WordPress Forum Plugin? 5 Options Compared

    By Colin Newcomer

    Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in detail, complete with real, hands-on screenshots from our test site. As the creators of WordPress products that help businesses offer better support, we know that a support

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  • Heroic Insider – April 2018

    By Disha Sharma

    About 74% of potential customers are more likely to buy from you if you offer support in their native languages. Support in local languages also makes your customers more loyal to your company. But how do you start offering multilingual support? Well … building a multilingual knowledge base could be a great starting point. A

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