How to Write Good Documentation (A Step-by-Step Guide)
Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
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4 Steps to Create Your Knowledge Base Content Plan
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
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How to Create the Perfect Contact Us Page
No matter how great your knowledge base is, the cold hard truth is this: Your customers are probably going to need human help at some point. Maybe not…
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13 Best WordPress Knowledge Base Plugins to Boost Customer Service in 2024
Are you looking for a knowledge base plugin for WordPress? With a knowledge base plugin, you can effortlessly publish all your documentation, tutorials, and helpful how-to articles. What’s…
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How to Create a WordPress Document Library
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
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What Is a Helpdesk? Plus Why You Need One and How to Get Started (2024)
What is a helpdesk? It’s software that helps you organize communication with your customers and respond more efficiently and effectively. Basically, it’s one centralized place where you can…
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The 3 Types of Customer Service (and How to Implement Each)
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
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What Is Tribal Knowledge? And How to Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
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5 Benefits Of Building An Open-Source Knowledge Base
One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because it’s Free! But, there are other benefits too….
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How to Measure the Effectiveness of Your Self-help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
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Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
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Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
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