Optimizing your IT service desk resolution rate is arguably more to do with cultural manifesto than software choice. Yet, adopting the right system will considerably enhance your results….
Continue Reading →Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Continue Reading →Are you looking for a solid recommendation for your next investment in a call center knowledge base? Then this article has just the answer you need. Within the…
Continue Reading →Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
Continue Reading →In industry today, the value contribution of the customer service department is in question. The following quote is the crux of our case for optimizing the use of…
Continue Reading →Searching for the best documentation tools to help you create top-notch internal or external documentation content? Whether you’re creating public documentation for non-technical consumers or technical content such…
Continue Reading →Does your business need internal documentation? And what even is internal documentation in the first place? While you’re probably familiar with the idea of creating documentation to help…
Continue Reading →There are major upside benefits to making the right help center software investment. After all, help center software is the glue that keeps your customer success teams most…
Continue Reading →There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
Continue Reading →If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
Continue Reading →Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
Continue Reading →A good technical writer is never far from their trusted help authoring tool (HAT). The workhorse of the technical writing trade – a help authoring tool, takes the…
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