Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. A large customer base coupled with the volume of transactions result in…
A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
Every product needs a documentation. In this guide, we’ll help you pick the best WordPress documentation theme to make an effective documentation section for your business. Almost all…
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
Managing a remote team and working from home used to be a dream for most people. And for most companies, the entire concept seemed impractical and impossible. Well,…
Are you struggling to manage and convert your leads? Or keep track of your existing customers? Then the solution to your problems is CRM.? In this guide, we…
Are you thinking about creating your own online course? Wondering which platform is best for hosting your course? We’ll help you choose. In this guide, we explain why…
When creating a website for your business or about a particular subject, you’ll often be passionate and have a lot of information to communicate. However, to ensure your…
Forms are a must-have feature for every website. Whether it’s a contact form, user registration form, login form, or even a file upload form, websites need forms to…