How To Manage Your Knowledge Base Efficiently (Strategies & Tools)
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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The Best WordPress Email Plugins
We’ve all been there: Waiting for the account activation email that never came. Or the password reset link that never arrived. Blame it on the “WordPress-Not-Sending-Emails” issue, but…
7 Best Knowledge Base Software Compared (Pros & Cons)
Are you trying to figure out which software is best to setup your knowledge base website? With so many options to choose from it can be a bit…
What Is A FAQ Page & How To Create One – A Beginner’s Guide
A FAQ page is one of the most important and must-have sections for business and product websites. If you’ve been wondering what a FAQ page really is or…
Heroic Insider – October 2019
If you ask us what’s the one place you NEED to be, especially if you run a WordPress business, we’d say PressNomics. Hosted by the Pagely, the dedicated…
What’s the Best WordPress Migration Plugin? 4 Plugins Compared Hands-On in 2020
Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugin at your side, you…
PressNomics 6 – A HeroThemes Retrospective
“Hey, you’re the guys from HeroThemes”, one of the other attendees said. “We use your KnowAll theme!” Even though HeroThemes has now served over 23,000 customers, it’s still…
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Heroic Insider – September 2019
Here’s some newsy news: Automattic has acquired Zero BS CRM, the top WordPress-based CRM solution. This story makes us doubly happy because not only is Zero BS CRM an…
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Heroic Insider – August 2019
Implementing a knowledge base brings many benefits to a business. For example, when a hosting provider company set up its knowledge base, it noticed that even for hundreds…
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Heroic Insider – July 2019
A whopping 88% of companies believe that self-service will be the fastest growing customer service channel in 2021. So if you want to future-proof your customer service strategy,…
[Case Study] How Nodored steamlined their customer support with Heroic KB
In this case study, we’ll take a deeper look at Nodored’s experience with our Heroic Knowledge Base Plugin. Alexis Garcia, the founder of Nodored, took the time to…
Medium vs WordPress: Which One Should You Choose?
Trying to decide between Medium vs WordPress for your blog or website? Both platforms make it easy to start sharing content online, but they do so with radically…