Heroic Insider – January 2019
If you’re looking to make 2019 your best service year yet, launch TIER 0 support. Tier 0 or self-service support is a win-win – it improves your customer…
If you’re looking to make 2019 your best service year yet, launch TIER 0 support. Tier 0 or self-service support is a win-win – it improves your customer…
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Did you know that site visitors who use web chat are 2.8x more likely to convert than those that don’t? In fact, online chat’s adoption as a sales,…
You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
Did you know that 20% of agent time is spent looking for information? Just imagine how fast your support response times will get if you can make your…
Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
At HeroThemes, we’re big fans of favicons! We just love it when we can instantly spot our favorite website from all the other tabs in our browser window….
Looking for the best WordPress podcast themes to help you create an online presence for your podcast? In this post, we collected 6 of the best WordPress podcast…
At HeroThemes, we power the help centers and FAQs of dozens of online stores. When we interact with the founders, we’re often surprised to find that their projects…
Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your…
In this post, we compare 5 popular options to help you find the best WordPress RSS feed plugin for your site. RSS feed plugins make it easy to…
Did you know that the cost of support calls and chats range from $5 to $12+ (per contact), while self-service channel interactions start at just $.10 or lesser?…