Optimise Your Knowledge Base With The HeroThemes Blog

Heroic Insider – April 2018
About 74% of potential customers are more likely to buy from you if you offer support in their native languages. Support in local languages also makes your customers…
3 Easy Ways To Use Information Architecture To Improve Your Knowledge Base
Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
[Case Study] How Scribbr boosted productivity with an internal knowledge base
In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time…
Heroic Insider – March 2018
Did you know that by 2020 customer experience will overtake price and product as the key brand differentiator? And that even today, about 88% people are willing to…
How To Create A WordPress Intranet Site: What You Need To Get It Setup
Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality…
Heroic Insider – February 2018
Did you know that a support center is the preferred support channel for most of your millennial users? And if you haven’t added one to your website already,…
12 WordPress Product Owners Share Their Thoughts On Offering Better Support
If you develop a WordPress product, there’s one thing you can never escape: Customer support. It might not always be fun. And sometimes it might feel like it’s…
What you need to know about the new WordPress REST API
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Heroic Insider – January 2018
Happy 2018! We hope you’re already seeing a great start to the new year. Now, in case you’d recall, last year we published detailed case studies on how…
How To Create A Knowledge Base On WordPress The Easy Way
As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a…
Heroic Insider – December 2017
How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful…
The Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…