Heroic Insider – December 2017
How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful…
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The Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
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What Is The Best WordPress Survey Plugin? 5 Options Investigated
As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
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Heroic Insider – November 2017
Support for integrations and use cases — these are two of the most common user queries every SaaS company gets. When WP Simple Pay, a popular Stripe payment…
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Net Promoter Score: Tools + Tips To Implement NPS The Right Way
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
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WordCamp Manchester 2017 – A HeroThemes Retrospective
It was Halloween weekend in Manchester, which meant some frightening looking characters wandering the street. Thankfully, the attendees at WordCamp Manchester were far friendlier, with some great talks…
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Do You Have A Customer Service Philosophy? 4 Tips To Develop One
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
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Heroic Insider – October 2017
Did you get a chance to check out Heroic FAQs – our brand new Frequently Asked Questions management solution for WordPress? Well, if not, do so now because…
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[Case Study] How WP Simple Pay Increased Article Success 44%
In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.
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Customer Feedback Surveys: Tools, Best Practices, Templates + More
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
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Heroic Insider – September 2017
As a company adds more features, add-ons, or products, its customer support requests shoot up. Obviously, users get curious about the new developments. The solution in such cases,…
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Say Hello to Heroic FAQs
We are pleased to announce Heroic FAQs, a WordPress plugin that lets you create Frequently Asked Questions for your website. Built with our expert knowledge crafting some of…
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