Blog

  • Heroic Insider – September 2019

    Here’s some newsy news: Automattic has acquired Zero BS CRM, the top WordPress-based CRM solution. This story makes us doubly happy because not only is Zero BS CRM an…

  • Heroic Insider – August 2019

    Implementing a knowledge base brings many benefits to a business. For example, when a hosting provider company set up its knowledge base, it noticed that even for hundreds…

  • Heroic Insider – July 2019

    A whopping 88% of companies believe that self-service will be the fastest growing customer service channel in 2021. So if you want to future-proof your customer service strategy,…

  • Heroic Insider – June 2019

    From a few telltale metrics that you can capture and measure yourself, to the feedback you can collect from your customers, there are many definitive ways to tell…

  • Heroic Insider – May 2019

    Did you know that a whopping 67% of your service interactions can be easily replaced with community interactions? You only need to power it with a living, breathing…

  • Heroic Insider – April 2019

    Did you know that 79% of businesses report live chat to have a positive impact on sales, revenue, and customer loyalty? And about 75% of users prefer using…

  • Heroic Insider – March 2019

    As with any other business operation, customer service can also be improved by looking at data. But what should this data be? Well, when it comes to customer…