Searching for the best WordPress eCommerce plugins? Well, if you haven’t come across the name “WooCommerce” already, you’re about to because it’s the best WordPress eCommerce plugin for…
Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
One sure way to make the process of creating, publishing, and maintaining technical documentation even more tedious is to use a half-baked technical documentation software. So many things…
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
There are just three types of customer service. One is hands off, works 24/7, and can resolve 20% to 40% of support requests. The second involves “real” human…
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. A large customer base coupled with the volume of transactions result in…
A properly functioning search system is an important part of every website. Especially when it comes to online stores, magazine blogs, news websites, forums, and directory websites, the…