Introducing the MemberPress Integration for Heroic Inbox
A member emails your support inbox with five words: “I can’t access the course.” Another writes, “Why was I charged again?” These are the tickets that decide whether…
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Practical guides for better customer support
How To Create a Multilingual Knowledge Base With WordPress
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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The 8 Best MediaWiki Alternatives in 2026 (Open Source and Commercial)
MediaWiki still powers some of the world’s largest wiki sites (including Wikipedia), many teams don’t need an encyclopedia platform. For example, customer support teams, internal documentation writers, and…
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13 Best Free Knowledge Base Software for 2026 (With Open-Source Options)
Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
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How to Easily Add a Click-To-Call Button to Your WordPress Website
Here at HeroThemes, we put a lot of effort into creating quality WordPress knowledge base themes and plugins that make it so that your site’s visitors don’t have…
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WooCommerce vs Easy Digital Downloads vs SureCart Compared
Choosing the best eCommerce plugin for WordPress can feel overwhelming. WooCommerce, Easy Digital Downloads (EDD), and SureCart are three top contenders, each with its own strengths. Whether you’re…
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8 Best Self-Service Solutions (Cut Support Tickets in Half)
Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
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How to Create a Members Only Pages in WordPress (For Free)
Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
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Net Promoter Score: What It Is, Best Tools and Tips
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
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How to Write Documentation: A Comprehensive Guide for 2026
Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
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How To Create a Wiki Using WordPress (Complete Guide)
There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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