Optimise Your Knowledge Base With The HeroThemes Blog

What you need to know about the new WordPress REST API
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Heroic Insider – January 2018
Happy 2018! We hope you’re already seeing a great start to the new year. Now, in case you’d recall, last year we published detailed case studies on how…
How To Create A Knowledge Base On WordPress The Easy Way
As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a…
Heroic Insider – December 2017
How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful…
The Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
What Is The Best WordPress Survey Plugin? 5 Options Investigated
As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
Heroic Insider – November 2017
Support for integrations and use cases — these are two of the most common user queries every SaaS company gets. When WP Simple Pay, a popular Stripe payment…
Net Promoter Score: Tools + Tips To Implement NPS The Right Way
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
WordCamp Manchester 2017 – A HeroThemes Retrospective
It was Halloween weekend in Manchester, which meant some frightening looking characters wandering the street. Thankfully, the attendees at WordCamp Manchester were far friendlier, with some great talks…
Do You Have A Customer Service Philosophy? 4 Tips To Develop One
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
Heroic Insider – October 2017
Did you get a chance to check out Heroic FAQs – our brand new Frequently Asked Questions management solution for WordPress? Well, if not, do so now because…
[Case Study] How WP Simple Pay Increased Article Success 44%
In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.