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In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time…
Did you know that by 2020 customer experience will overtake price and product as the key brand differentiator? And that even today, about 88% people are willing to…
Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality…
Did you know that a support center is the preferred support channel for most of your millennial users? And if you haven’t added one to your website already,…
If you develop a WordPress product, there’s one thing you can never escape: Customer support. It might not always be fun. And sometimes it might feel like it’s…
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Happy 2018! We hope you’re already seeing a great start to the new year. Now, in case you’d recall, last year we published detailed case studies on how…
As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a…
How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful…
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
Support for integrations and use cases — these are two of the most common user queries every SaaS company gets. When WP Simple Pay, a popular Stripe payment…