Heroic Insider – July 2017
Users often get frustrated when they refer to your knowledge base content and find outdated screenshots and instructions. So if you’ve revamped your product recently, go back to…
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How to Ask Customers for Feedback The Right Way
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
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How to Write Frequently Asked Questions
The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.
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How to Audit Your Knowledge Base to Keep it Running Smoothly
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
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Heroic Insider – June 2017
You know … creating a help content style guide is a great way to keep your support content and FAQs consistent. It’s a handbook you can pass along…
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4 Steps to Create Your Knowledge Base Content Plan
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?
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5 Quality Knowledge Base Examples To Inspire Your Help Center
You need a great knowledge base to help your customers utilize your product and cut down on the need for human support. To help with that goal, we…
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Heroic Insider – May 2017
What will you do this month to take some load off your email and phone support staff? Read inside for the story of how one of our customers…
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How to Create the Perfect Contact Us Page
No matter how great your knowledge base is, the cold hard truth is this: Your customers are probably going to need human help at some point. Maybe not…
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Get Organized! How to Create a Knowledge Base Style Guide
Writing a knowledge base is hard enough already. So I apologize for what I’m about to do in this post. I’m going to tell you that it’s not just about the ideas in your knowledge base, it’s also about how you present them.
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Heroic Insider – April 2017
We have an amazing story for you inside of how one of our customers is using their knowledge base to support thousands of customers in a smart way…
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Using GIFs in your knowledge base (and how to create them)
GIFs are good for more than just humor. Sure, you might know them most from social media or Tumblr, but that doesn’t mean GIFs can’t be a valuable contributor to helping your customers get more from your knowledge base.
