Blog

  • Heroic Insider – July 2017

    Users often get frustrated when they refer to your knowledge base content and find outdated screenshots and instructions. So if you’ve revamped your product recently, go back to…

  • How to Write Frequently Asked Questions

    The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.

  • Heroic Insider – June 2017

    You know … creating a help content style guide is a great way to keep your support content and FAQs consistent. It’s a handbook you can pass along…

  • 4 Steps to Create Your Knowledge Base Content Plan

    If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?

  • Heroic Insider – May 2017

    What will you do this month to take some load off your email and phone support staff? Read inside for the story of how one of our customers…

  • Heroic Insider – April 2017

    We have an amazing story for you inside of how one of our customers is using their knowledge base to support thousands of customers in a smart way…