![[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team](https://mk0herothemesupv2k6v.kinstacdn.com/wp-content/uploads/case-study-barn2media.png)
In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s co-founder Katie Keith was kind enough to speak…
As a company’s customer base grows, so do support requests. But of course, you can’t keep adding new support agents to keep up with the increasing tickets. Zero…
If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge bases. But we recognize that sometimes your customers need to talk with…
Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp…
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.
Users often get frustrated when they refer to your knowledge base content and find outdated screenshots and instructions. So if you’ve revamped your product recently, go back to…
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
You know … creating a help content style guide is a great way to keep your support content and FAQs consistent. It’s a handbook you can pass along…
If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?