In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
Inside: a cheat sheet of 4 customer survey questions that can uncover interesting business insights & 5 WordPress trends you don’t want to miss this year…
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
Last year we released KnowAll, our knowledge base theme that combines all the best and most requested features from our best-selling themes. Over the last year, we’ve released…
Though the initial rush to market for most firms is all about getting products and services out the door, long-term success ends up being all about nailing down every…
Welcome to 2017! To make this new year your best service year yet, here are some excellent reads from around the web. From Our Blog The 4 Key…
As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally based around incoming customer activity. We go above and beyond to make sure you’re…
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge base is an increasingly straightforward affair on the technical side of things….
The countdown to 2017 has begun! But before you pack your bags and go off on that vacation, we’ve brought you some excellent customer support reads from around the web…
In many businesses, both large and small, individual departments tend to build moats around themselves over time. Whether your company is a couple of hundred people strong or…
Job number one when it comes to customer support is doing everything in your power to solve the issue at hand as quickly and smoothly as possible. Once…
November is here! Have you started thinking about your 2017 resolutions yet? Well maybe it’s a little early for that … but it’s certainly not early to catch these awesome customer support reads.