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What’s The Best WordPress Helpdesk Plugin in 2022? 6 Options Compared

Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.

What Is The Best WordPress Table Plugin? 5 Options Compared

Trying to choose the best WordPress table plugin for your site? In this post, I went hands-on with 5 popular table plugins and compared them for you. Tables…

What Is The Best WordPress Forum Plugin? 5 Options Compared

Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…

3 Easy Ways To Use Information Architecture To Improve Your Knowledge Base

Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.

[Case Study] How Scribbr boosted productivity with an internal knowledge base

In this case study, we’ll take a deeper look at Scribbr’s experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time…

How To Create A WordPress Intranet Site: What You Need To Get It Setup

Looking to set up an intranet site for your company or organization? As the world’s most popular content management system, WordPress can easily offer up all the functionality…

12 WordPress Product Owners Share Their Thoughts On Offering Better Support

If you develop a WordPress product, there’s one thing you can never escape: Customer support. It might not always be fun. And sometimes it might feel like it’s…

What you need to know about the new WordPress REST API

WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…

How To Create A Knowledge Base On WordPress The Easy Way

As the world’s most popular content management system, WordPress is well-suited to serving up a helpful knowledge base to your visitors. But if you want to create a…

The Ultimate Customer Feedback Email Template + Samples

If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…

What Is The Best WordPress Survey Plugin? 5 Options Investigated

As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…

Net Promoter Score: Tools + Tips To Implement NPS The Right Way

You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…