As providers of cutting edge knowledge base solutions, our focus here on the blog is naturally based around incoming customer activity. We go above and beyond to make sure you’re…
Thanks to tools such as our own Heroic Knowledge Base plugin, putting together the perfect knowledge base is an increasingly straightforward affair on the technical side of things….
The countdown to 2017 has begun! But before you pack your bags and go off on that vacation, we’ve brought you some excellent customer support reads from around the web…
In many businesses, both large and small, individual departments tend to build moats around themselves over time. Whether your company is a couple of hundred people strong or…
Job number one when it comes to customer support is doing everything in your power to solve the issue at hand as quickly and smoothly as possible. Once…
November is here! Have you started thinking about your 2017 resolutions yet? Well maybe it’s a little early for that … but it’s certainly not early to catch these awesome customer support reads.
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
Day to day customer service is largely a matter of elegantly dealing with the unexpected. In nine out of ten cases, something has gone wrong where it shouldn’t…
In the few short years since its arrival on the scene, Slack has grown from being a niche tool of the technorati into an increasingly omnipresent team communication…
It’s October, we’re just two months away from the New Year. To help you deliver some incredible customer support for the remaining year, here’s your bundle of awesome reads for the month…
The number of customer support software available has mushroomed over the past few years, and it’s not always easy for small businesses to work out which one is best for…
In this post we’ll go through how to integrate your knowledge base or FAQ on a WordPress site, such as our KnowAll theme package with a support ticketing system from HelpScout, Zendesk and others.