12 Best Knowledge Management Tools / Software (Free & Paid Options)
If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…
Continue Reading →Blog
Practical guides for better customer support
Knowledge Base Analytics: A Practical Guide
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
Continue Reading →
8 WordPress Knowledge Base Examples (Created With KnowAll Theme)
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Continue Reading →
How To Ask for Feedback From Customers
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
Continue Reading →
9 Best User Manual Examples to Learn From in 2026
User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →
Knowledge Base Information Architecture: What It Is & Actionable Tips
Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
Continue Reading →
What is tribal knowledge? and How To Start Capturing It
What is tribal knowledge? Your business’s knowledge capital, which is made up of intangible assets, is at greater risk than you realize. A significant portion of this knowledge…
Continue Reading →
7 Best AI Knowledge Base Software (Top Picks for Smarter Support)
Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
Continue Reading →
How To Measure the Effectiveness of Self-Help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
Continue Reading →
Knowledge Base SEO: A Beginner’s Guide With Examples
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
Continue Reading →
5 Tips to Putting Together the Perfect Product FAQ
Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →
How To Set up WordPress Multisite Domain Mapping — 2026 Guide
You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
Continue Reading →