The 5 Best Free WordPress Migration Plugins Compared (2026)
Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugins, you can make moving…
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Practical guides for better customer support
11 Best WordPress Media Library Plugins to Organize Your Files
Looking for a WordPress Media Library plugin to help you organize your images, videos, and other media content? As your WordPress site or knowledge base’s media catalog grows,…
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The 11 Best Free WordPress Helpdesk Plugins (2026 Review)
Customer support is the backbone of any business. Given that WordPress powers 43% of all websites, you might want to consider a helpdesk solution that works directly within…
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24 Professional Thank You Email Templates You Can Copy and Send in 2026
Knowing you should send a thank you email is easy. Writing one that feels sincere is much harder. Many people either overthink every sentence or send a message…
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Introducing the BuddyBoss Integration for Heroic Inbox
A support email lands in your inbox. You’ve got an address and a few lines of text, and that’s all. Is this a paying member or someone who…
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Top 11 Companies Using AI for Customer Service (Success Stories)
I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
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10 Help Desk Best Practices for IT and Service Desk
In this guide, I will share the 10 best help desk practices for improving customer service. These best practices aren’t limited to software upgrades, they’re about efficiently using…
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How To Create a WordPress Knowledge Base — Step-By-Step Guide
WordPress is known for its flexibility, and creating a knowledge base with it is a piece of cake. In this guide, I will teach you how to create…
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IT Knowledge Base: What It Is and How to Create One
IT, or information technology is a broad field that includes hardware, software, and services. Such as computers, operating systems, networks, and data management services. Having a centralized repository…
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The Ultimate Knowledge Base Article Template With Examples
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
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8 Killer Knowledge Base Articles: Examples, Writing Tips
Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
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14 Knowledge Base Benefits for Customers and Employees
If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
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