If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
Discover why you need a WordPress Question and Answer plugin, and what makes Heroic FAQs the best solution for your needs.
When it comes to getting product support, more and more customers are preferring to use self-service options. In fact, a report from ZenDesk states that 50% of customers…
Searching for the best WordPress wiki themes so that you can create a public or private wiki website? Much like Wikipedia, wiki websites are great for presenting lots…
Any eCommerce business owner wanting to scale their store, and use WordPress to do that, knows how vital providing top-of-the-chart customer support is for success. That’s why we’ve…
Searching for the best technical writing tools and software to help you more effectively create great technical content? There are lots of useful free and premium tools out…
Searching for the best WordPress eCommerce plugins? Well, if you haven’t come across the name “WooCommerce” already, you’re about to because it’s the best WordPress eCommerce plugin for…
Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Your life can be so much easier once you know how to write documentation — good, helpful documentation that actually gives its users what they need from it….
One sure way to make the process of creating, publishing, and maintaining technical documentation even more tedious is to use a half-baked technical documentation software. So many things…
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…