[New] Heroic KB Chrome Extension
We’re thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from…
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Practical guides for better customer support
How To Create an Online Business Directory Using WordPress
Running an online business directory has to be one of the oldest forms of internet business out there. In essence, it’s almost too simple: Advertisers acquire profiles. Visitors…
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WordPress Rest API: All You Need To Know About
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
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Passive Aggressive Customers: 4 Types of Nightmare Customers You Should Know
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
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Knowledge Base Management: Best Practices & Strategies
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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How To Embed PDFs in WordPress: Step by Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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How To Create a WordPress Glossary — Step-By-Step Guide
Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
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[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!
We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
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[New] Heroic KB CSV Importer & Migration Tools
We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you’re dealing with large…
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[New] Heroic KB + WPForms Integration: Create Better Support Forms!
We’re thrilled to announce an exciting new integration between Heroic KB and WPForms, designed to revolutionize your customer support process! This game-changing feature allows you to create gated…
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[New] Heroic AI Assistant: ChatGPT For Your Knowledge Base
We’re excited to kick off the year by unveiling the Heroic AI Assistant, a major update to Heroic KB! This innovative tool is set to transform how businesses…
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