[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!

We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience!

This innovative feature enables you to create dynamic support forms that seamlessly guide users through your knowledge base before they submit a ticket. The outcome? Streamlined support, decreased ticket influx, and more satisfied customers. This integration is now live for all HeroicKB Pro users!

Introducing the HeroicKB + Formidable Forms Integration

Imagine this scenario: A customer faces a challenge and navigates to your support page. Before submitting a ticket, they’re greeted by an intelligent form powered by HeroicKB and Formidable Forms.

This form encourages them to explore relevant articles in your knowledge base first. If they find a solution, fantastic! If not, they can proceed with their ticket submission, confident that their issue requires personalized attention.

Why Choose the HeroicKB + Formidable Forms Integration?

Empower your customers

This integration is designed to enhance your customers’ experience. By guiding them through your knowledge base, you’re providing tools for quick problem-solving. This approach promotes self-reliance and builds customer confidence.

A recent study by Zendesk revealed that 69% of customers prefer to resolve issues independently before contacting support. This underscores the importance of a well-structured, easily accessible knowledge base.

Optimize Support Efficiency and Resources

Each ticket avoided through successful knowledge base navigation is a victory for your support team. By deflecting these queries, your team can dedicate their expertise to more complex, high-priority issues.

Research by Gartner suggests that live customer service interactions cost an average of $8.01 per contact, while self-service channels cost about $0.10 per contact. The potential for cost savings through effective knowledge base utilization is substantial.

Effortless Setup

Implementing the HeroicKB and Formidable Forms integration is straightforward. With an intuitive setup process, you’ll have this powerful feature up and running in minutes, not hours.

Setting Up Your Gated Support Form

Integrating Heroic KB with your Formidable Forms support forms is a straightforward process. Here’s how it works:

1. Add our special “KB Suggest” form field to your form:

Use Formidable Forms’ Conditional Logic feature on a checkbox field so that it only appears when the KB Suggest field isn’t empty. Then, use the Conditional Logic feature again on the rest of the fields in your support form to display those only if the checkbox is checked.

2. Here’s what the form will look like:

3. When a user enters a keyword to search, they will be presented with suggested knowledge base articles:

4. If none of the suggested articles are helpful, the user can check the box and continue to open a support ticket:

By following these steps, you can seamlessly integrate Heroic KB with your Formidable Forms support forms, providing users with helpful suggestions and the option to submit a support ticket if needed.

Ready to Revolutionize Your Support Strategy?

Integrating HeroicKB with Formidable Forms isn’t just about adding a new feature—it’s about reimagining your entire customer support approach. It’s about creating a smarter, more efficient support ecosystem.

Upgrade to the latest version of HeroicKB today to harness the power of this integration. Your customers will appreciate the autonomy, and your support team will relish the increased efficiency.

As always, our dedicated support team is ready to assist you throughout the integration process. We’re committed to ensuring this new feature not only meets but exceeds your expectations, truly elevating your support capabilities.

Thank you for your ongoing trust in HeroicKB. We’re thrilled to see how you’ll leverage this integration to propel your customer support to unprecedented levels of excellence!

-Chris Hadley (HeroThemes CEO)