[New] Heroic KB Chrome Extension
We’re thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from…
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Practical guides for better customer support
How To Create an Online Business Directory Using WordPress
Running an online business directory has to be one of the oldest forms of internet business out there. In essence, it’s almost too simple: Advertisers acquire profiles. Visitors…
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WordPress Rest API: All You Need To Know About
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
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How To Create a Content Hub Using WordPress
If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
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Passive Aggressive Customers: 4 Types of Nightmare Customers You Should Know
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
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Net Promoter Score: What It Is, Best Tools and Tips
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
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How To Create a Multilingual Knowledge Base With WordPress
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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Knowledge Base Management: Best Practices & Strategies
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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How To Embed PDFs in WordPress: Step by Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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How To Create a WordPress Glossary — Step-By-Step Guide
Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
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