[New] Heroic KB Chrome Extension
We’re thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from…
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Practical guides for better customer support
How To Create an Online Business Directory Using WordPress
Running an online business directory has to be one of the oldest forms of internet business out there. In essence, it’s almost too simple: Advertisers acquire profiles. Visitors…
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IT Knowledge Base: What It Is and How to Create One
IT, or information technology is a broad field that includes hardware, software, and services. Such as computers, operating systems, networks, and data management services. Having a centralized repository…
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6 Best WordPress LMS Plugins of 2026 (for Creating & Selling Online Courses)
Are you thinking about creating your own online course? Wondering which is the best WordPress LMS plugin to host your content? In this guide, we will showcase the…
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How to write FAQs with 9 powerful tips and examples
The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.
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How to Create a User Manual: From Zero to Hero (Full Guide)
A user manual is a content that helps your customers (or employees) use your product or service effectively. By providing clear instructions and ensuring safe use. Beyond helping…
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WordPress Rest API: All You Need To Know About
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
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How To Create a Content Hub Using WordPress
If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
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Passive Aggressive Customers: 4 Types of Nightmare Customers You Should Know
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
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Net Promoter Score: What It Is, Best Tools and Tips
You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
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How To Create a Multilingual Knowledge Base With WordPress
A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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Knowledge Sharing: What It Is & Why It’s Important for Businesses?
People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
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