It was Halloween weekend in Manchester, which meant some frightening looking characters wandering the street. Thankfully, the attendees at WordCamp Manchester were far friendlier, with some great talks…
Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
![[Case Study] How WP Simple Pay Increased Article Success 44%](https://herothemes.com/wp-content/uploads/case-study-wp-simple-pay-400x230.png)
In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…
![[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team](https://herothemes.com/wp-content/uploads/case-study-barn2media-400x230.png)
In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s co-founder Katie Keith was kind enough to speak…
If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge bases. But we recognize that sometimes your customers need to talk with…
Edinburgh is a beautiful city, overlooked by a 12th century castle that crowns the skyline. CodeBase, the tech incubator played an excellent host for weekend’s events at WordCamp…
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.