During each support interaction, you can give a little nudge to your customers — a reminder that their issue and its resolution is already discussed in your support content. Inside is a 1-min read that shows how to redirect customers to support content…
There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to posts get discussed a lot. I think I know…
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in mind when creating a knowledge base – and we’ve also highlighted some excellent real…
What is the ROI of your support content? To answer, try filling out this sentence: “My support content saves me ___ tickets each week. Thus saving me ___…
Want to learn the support success secrets of the biggest names in the WordPress and digital products? We asked, they answered.
Picture this… You buy a shiny new to-do app and kickstart it. But there’s a problem… With each task you add, you also assign a deadline. But then…
What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
Desk.com, the premium helpdesk software, states: 72% of people think that self-service is a fast and easy way to resolve issues. Not only that, 40% of customers proceed…
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making the answers “FINDABLE”! When sites make the effort to do the first,…
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
The WordCamp phenomenon has long been one of the most impressive aspects of the wider WordPress ecosystem. Starting with 2006’s inaugural WordCamp, hundreds of self-organized events worldwide have…
Starting your knowledge base from scratch can be a daunting prospect. As with any project, it’s much easier getting past the blank page stage when you have a…