Practical guides for better customer support
What is Knowledge Management? Knowledge management is the process of capturing, distributing, and effectively using organizational knowledge to drive business success. Understanding knowledge management starts with recognizing it…
Continue Reading →What is Knowledge Transfer? Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the…
Continue Reading →If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…
Continue Reading →At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
Continue Reading →Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
Continue Reading →There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
Continue Reading →User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
Continue Reading →What is tribal knowledge? Your business’s knowledge capital, which is made up of intangible assets, is at greater risk than you realize. A significant portion of this knowledge…
Continue Reading →Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
Continue Reading →You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
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