Practical guides for better customer support
What is tribal knowledge? Your business’s knowledge capital, which is made up of intangible assets, is at greater risk than you realize. A significant portion of this knowledge…
Continue Reading →Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
Continue Reading →You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
Continue Reading →Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your…
Continue Reading →Customer service is often a chaotic whirlwind—slow responses, inconsistent experiences, and overwhelmed support teams. But it doesn’t have to be that way. Whether you’re a product owner, team…
Continue Reading →Would you like to create a support ticket form so your users can submit support tickets? In this article, we’ll explore how to easily create a support ticket…
Continue Reading →Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
Continue Reading →Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
Continue Reading →Searching for the best WordPress eCommerce plugins? Well, if you haven’t come across the name “WooCommerce” already, you’re about to because it’s the best WordPress eCommerce plugin for…
Continue Reading →Whether you want to sell tickets for events, allow your customers to be able to book their appointment directly on your WordPress site, or synchronize your google calendar…
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