Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in mind when creating a knowledge base – and we’ve also highlighted some excellent real…
-
How to Prompt Users to Read Support Content (Before Reaching Out to You)
What is the ROI of your support content? To answer, try filling out this sentence: “My support content saves me ___ tickets each week. Thus saving me ___…
Heroic Insider August 2016
Want to learn the support success secrets of the biggest names in the WordPress and digital products? We asked, they answered.
Do your FAQs Just Have Made-Up Questions?
Picture this… You buy a shiny new to-do app and kickstart it. But there’s a problem… With each task you add, you also assign a deadline. But then…
22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
5 Examples of Effective FAQs to Inspire You
Desk.com, the premium helpdesk software, states: 72% of people think that self-service is a fast and easy way to resolve issues. Not only that, 40% of customers proceed…
How to Structure and Organize FAQs
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making the answers “FINDABLE”! When sites make the effort to do the first,…
5 Best Customer Service Books That Should Be on Your Shelves
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
6 Huge Takeaways From WordCamp London 2016
The WordCamp phenomenon has long been one of the most impressive aspects of the wider WordPress ecosystem. Starting with 2006’s inaugural WordCamp, hundreds of self-organized events worldwide have…
What You Can Learn From These 4 Superb Knowledge Bases
Starting your knowledge base from scratch can be a daunting prospect. As with any project, it’s much easier getting past the blank page stage when you have a…
5 Simple Ways to Write the Perfect Answers to Your FAQs
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost half of your millennial customers prefer helping themselves before reaching out to…
Measuring Customer Satisfaction – A Beginner’s Guide
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…