Heroic Insider – April 2017
We have an amazing story for you inside of how one of our customers is using their knowledge base to support thousands of customers in a smart way…
We have an amazing story for you inside of how one of our customers is using their knowledge base to support thousands of customers in a smart way…
GIFs are good for more than just humor. Sure, you might know them most from social media or Tumblr, but that doesn’t mean GIFs can’t be a valuable contributor to helping your customers get more from your knowledge base.
Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize…
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…
You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually…
Here are our HeroThemes blog highlights, support resources and WordPress news this month. Highlights From Our Blog The Ultimate Knowledge Base Article Template (Infographic) Distilled from HeroTheme’s experience…
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
Inside: a cheat sheet of 4 customer survey questions that can uncover interesting business insights & 5 WordPress trends you don’t want to miss this year…
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
Last year we released KnowAll, our knowledge base theme that combines all the best and most requested features from our best-selling themes. Over the last year, we’ve released…