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Do You Have A Customer Service Philosophy? 4 Tips To Develop One

Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…

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[Case Study] How WP Simple Pay Increased Article Success 44%

In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay, generously shared his thoughts on how KnowAll helped WP Simple Pay create a simple, organized, and easily searchable knowledge base.

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Customer Feedback Surveys: Tools, Best Practices, Templates + More

I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…

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15 Actionable Customer Service Statistics You Should Know in 2024

You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…

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[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team

In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s co-founder Katie Keith was kind enough to speak…

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What’s The Best WordPress Live Chat Plugin? 6 Options Compared

Are you looking for a live chat plugin for your WordPress site? If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge…

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How to Measure the Effectiveness of Your Self-help Content

Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.

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[Case Study] Why Zero BS CRM moved their entire documentation to KnowAll

In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme.

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How to Ask Customers for Feedback The Right Way

There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…

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How to Write Frequently Asked Questions

The key to meaningful FAQs lies in framing its questions just as the users ask them. So, here are 3 practical writing hacks to stop poor questions from stealing the effectiveness of your FAQs.

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How to Audit Your Knowledge Base to Keep it Running Smoothly

If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?

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4 Steps to Create Your Knowledge Base Content Plan

If you’ve landed on this post, you’re probably convinced of the fact that you need a knowledge base to help support your customers. Great! You made the first step. But, what do I actually write about in my knowledge base? And how can I plan out my knowledge base content to ensure I cover everything?

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