Heroic Insider – April 2017
We have an amazing story for you inside of how one of our customers is using their knowledge base to support thousands of customers in a smart way…
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Using GIFs in your knowledge base (and how to create them)
GIFs are good for more than just humor. Sure, you might know them most from social media or Tumblr, but that doesn’t mean GIFs can’t be a valuable contributor to helping your customers get more from your knowledge base.
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4 Key Tips for Implementing an Internal Knowledge Base
Many businesses implement a knowledge base for their customers or clients – it can be a huge boon to customer service. What a lot of companies don’t realize…
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How Analytics Can Make Your Knowledge Base More Efficient
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
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[Case Study] How When I Work supports a growing customer base with limited resources
In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who…
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How to Make Your Knowledge Base Articles Hungry for Conversions
You might already know how much money a quality knowledge base will save you in terms of reduced support costs. But do you know that you can actually…
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Heroic Insider – March 2017
Here are our HeroThemes blog highlights, support resources and WordPress news this month. Highlights From Our Blog The Ultimate Knowledge Base Article Template (Infographic) Distilled from HeroTheme’s experience…
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How to SEO Optimize Your Knowledge Base (And Why You Need To)
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
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The Ultimate Knowledge Base Article Template (Infographic)
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
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Heroic Insider – February 2017
Inside: a cheat sheet of 4 customer survey questions that can uncover interesting business insights & 5 WordPress trends you don’t want to miss this year…
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How to Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit centre rather than a money pit is a recurring theme here on the blog, and there’s a lot of gold to be…
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KnowAll Product Update – January 2017
Last year we released KnowAll, our knowledge base theme that combines all the best and most requested features from our best-selling themes. Over the last year, we’ve released…