Your Complete Guide to Analytics Options in KnowAll
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in mind when creating a knowledge base – and we’ve also highlighted some excellent real…
In recent pieces here on the blog, we’ve gone deep on various considerations to bear in mind when creating a knowledge base – and we’ve also highlighted some excellent real…
What is the ROI of your support content? To answer, try filling out this sentence: “My support content saves me ___ tickets each week. Thus saving me ___…
What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
Desk.com, states: 72% of people think that self-service is a fast and easy way to resolve issues. Not only that, 40% of customers proceed to phone support only…
Two things work together to create a stellar FAQ experience: Addressing the “real” user questions Making the answers “FINDABLE”! When sites make the effort to do the first,…
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
Did you know that 41% millennials turn to a site’s FAQs before contacting support? Yes, almost half of your millennial customers prefer helping themselves before reaching out to…
Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
Customer support is all too often considered a necessary evil by business owners – an attitude that becomes regrettably obvious when you’re on the receiving end of it….
Our Knowledge Base plugin gives you a great head start when it comes to organizing content for your users and displaying it effectively on your WordPress site, but…
Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.