Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being a niche tool of the technorati into an increasingly omnipresent team communication…
Continue Reading →In the few short years since its arrival on the scene, Slack has grown from being a niche tool of the technorati into an increasingly omnipresent team communication…
Continue Reading →In this post we’ll go through how to integrate your knowledge base or FAQ on a WordPress site, such as our KnowAll theme package with a support ticketing system from HelpScout, Zendesk and others.
Continue Reading →There are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to posts get discussed a lot. I think I know…
Continue Reading →What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
Continue Reading →Are you on the hunt for the ultimate FAQ pages to ignite your creativity for your next design? Desk.com, states: 72% of people think that self-service is a…
Continue Reading →Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
Continue Reading →Answering questions quickly and effectively with tools such as KnowAll are a great way of keeping customers happy, but to really hone your efforts over time, you need to actively measuring…
Continue Reading →Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
Continue Reading →Our Knowledge Base plugin gives you a great head start when it comes to organizing content for your users and displaying it effectively on your WordPress site, but…
Continue Reading →Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
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