Can Slack replace email as a Support Channel?
In the few short years since its arrival on the scene, Slack has grown from being a niche tool of the technorati into an increasingly omnipresent team communication…
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How to integrate a WordPress Knowledge Base with a Ticketing system
In this post we’ll go through how to integrate your knowledge base or FAQ on a WordPress site, such as our KnowAll theme package with a support ticketing system from HelpScout, Zendesk and others.
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22 Experts Reveal: The Most Important Factors for Scaling Quality Support
What are the secrets of scaling awesome support? We ask the experts presiding over support for multi-million dollar businesses for their insights and strategies for scaling quality customer support.
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What’s wrong with your FAQ – 6 tips proven to make it better
Here’s a list of 6 tips that you can steal today and get people to actually read your FAQ content (so that they stop raising tickets for the questions you’ve already answered.
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5 Powerful Lessons From Amazon’s Returns Policy
When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
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Integrating Heroic Knowledge Base with WooCommerce
Creating your own knowledge base on your WordPress powered site is easy with the Heroic Knowledge Base plugin. In the last article Heroic Knowledge Base – Using the…
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