12 Best Customer Service Companies in New York (Including BPOs and Call Centers)

Hiring customer support staff in New York isn’t cheap. Maintaining a fully staffed team that is available around the clock is even more difficult.

That’s why many businesses turn to customer service outsourcing. The right partner can extend your team with:

• Trained agents
• Longer support hours
• Multilingual coverage
• Industry expertise

Without the cost of building everything in-house.

In this guide, we’ve reviewed the best customer service companies in New York, from enterprise BPOs to boutique support specialists and answering services.

Let’s see which outsourcing partner fits your needs perfectly in New York!

Why Outsource Customer Service in New York

New York is a huge market. Customers here expect quick responses, and industries such as finance, media, fashion, and technology have high stakes when it comes to compliance and branding, so they don’t tolerate poor support.

Outsourcing your customer service to a company that knows this terrain buys you speed, coverage, and expertise that would be difficult to develop on your own.

Here’s what you actually gain by working with a New York focused customer service company:

• A huge multilingual talent pool. New Yorkers speak more than 800 languages, and about 30% of them speak something other than English at home, per the New York State Office of Language Access.
• Industry fluency. Finance, fintech, media, luxury retail, and real estate all have their own vocabulary and rules, which is not something easily implemented.
• Regulatory awareness. Financial accounts often need SOC 2, PCI DSS, and licensed agents.
• 24/7 Coverage. In a place that genuinely never sleeps, 24/7 answering, overflow handling, and after-hours support prevent you from losing customers overnight.
• Cost flexibility. You can hire a Manhattan-based premium team for Wall Street work or tap a nearshore partner for tier-one volume, or pay only for what you use.

Outsourcing works best when your provider knows what they are doing. Before you sign anything, document your top 10 customer scenarios and load them into a shared inbox where your agents and you can both see. And try to find answers to these questions:

• Understand if you really need to outsource customer service
• Types of questions your customers asking (tier 1, tier 2, and tier 3)
• Do you use a self-service portal to answer common questions?
• Your budget. Would you be fine with outsourcing your customer service to countries like the Philippines, or would you strictly require a New York-based outsourcing partner?

By doing so you will get a good idea about your situation and will be able to choose a proper outsourcing partner for your business.

Use a tool like Heroic Inbox to help you manage every message, assignment, and reply in one place. And Heroic Knowledge Base and HelpJet to create a capable self-service portal.

How I Sized Up These Companies (Our Review Process)

We weighed each of these customer service providers on the things that actually predict a good partnership rather than the things that photograph well.

Our criteria:

• Real New York presence, whether that’s a headquarters, a Manhattan office, upstate operations, or a clear track record serving NYC clients.
• Service depth: Voice, chat, email, social, and back-office coverage plus 24/7 and multilingual options.
• Verified sentiment from G2, Clutch, Trustpilot, Glassdoor, and community reviews rather than marketing copy.
• Pricing transparency, or at least an honest read on the pricing tier.
• Ideal fit, so you know whether a company suits small business, the mid-market, or an enterprise.

The Best Customer Service Companies in New York

1. Ubiquity

Ubiquity is the closest thing this list has to a hometown hero. Founded in 2012 and headquartered in New York City, it built its reputation serving disruptors and innovators in financial services, healthcare, and eCommerce.

What started as a single contact center now spans five continents, but strategy still runs out of the NYC office.

Ubiquity offers a relationship-based outsourcing pitch, which in practice means account managers who act like partners rather than order-takers.

If you are in fintech, payments, or healthcare and you want a New York-headquartered partner that treats compliance as table stakes, Ubiquity should be definitely on your list.

Key Services and Strong Points:

• Customer care, technical support, sales, collections, and retention
• Identity verification, fraud detection, and chargeback management
• Multilingual, omnichannel coverage across voice, chat, and email
• Deep compliance chops for regulated financial and healthcare work

Pricing

Ubiquity uses a “productive hour” model so you pay for agent time spent on your work rather than clocked hours. With custom quotes based on scope.

It sits in the mid-market to enterprise range and rewards buyers who prize transparency over the lowest price.

2. EXL

EXL evolved from a pure business process outsourcer into a data and AI powerhouse serving insurance, banking, healthcare, and media.

It is headquartered in New York City, and runs with roughly 65,000 professionals across more than 50 offices on six continents.

EXL is the choice when your customer service problem is really a data and operations problem in a support costume:

• Insurance claims
• Payment integrity
• Regulated workflows

If you are a small business, look at other options.

EXL is built for large, regulated enterprises that need domain expertise, and its custom pricing shows it.

Key Services and Strong Points:

• End-to-end business process management for regulated industries
• Insurance, healthcare, banking, and financial services specialization
• Advanced analytics, data engineering, and generative AI integration
• Claims processing, compliance workflows, and customer service at scale

Pricing

EXL uses fully custom, enterprise-grade pricing tied to scope, analytics depth, and delivery locations.

3. Sutherland Global Services

Sutherland, established in 1986 and headquartered in Rochester, New York, it’s one of the world’s largest independent BPOs. It has over 40,000 employees, serving clients in over 140 countries.

Sutherland’s calling card is “integrated BPO,” which combines front-office customer care with back-office processes and a heavy dose of AI and automation.

It covers the full customer lifecycle, from acquisition to retention.

Key Services and Strong Points:

• Integrated front-office and back-office BPO
• AI, automation, and analytics-driven customer engagement
• Full customer lifecycle coverage across 140-plus countries
• Deep experience in insurance, healthcare, telecom, and banking

Pricing

Sutherland works on custom enterprise pricing shaped by volume, complexity, and delivery mix.

It’s built for long, large-scale partnerships rather than short pilots.

4. Horatio

Horatio is headquartered in New York City and has nearshore delivery centers in the Dominican Republic and Colombia. Its very name nods to Horatio Street in the West Village.

The company built its business around high-growth, customer-obsessed brands. Its client list includes Zola, The Skimm, and Loop Earplugs.

It mixes personal service with AI tools and CRM know-how, and staffs dedicated teams so your agents aren’t shared across 12 accounts.

Horatio feels more like an extension of your team than a vendor. The nearshore model provides real-time zone overlap with the U.S., which is better than a 12-hour time difference when a customer crisis occurs.

Key Services and Strong Points:

• Omnichannel customer support across phone, chat, email, and social
• Back-office operations, technical support, and fraud prevention
• Dedicated teams with full support org, not shared agents
• Strong fit for eCommerce, fintech, SaaS, and health tech

Pricing

Horatio uses a per-dedicated-agent model and doesn’t publish rates, though reviews point to typical engagements in the tens of thousands of dollars annually.

5. Peak Support

Peak Support is the boutique that punches well above its size. Founded in 2015 and now operating as part of Ubiquity, it delivers customer service to high-growth companies with a people-first culture.

It serves plenty of NYC eCommerce, SaaS, and gaming brands.

The company provides customer support, technical support, back-office work, and trust and safety, delivered from the Philippines, the U.S., Colombia, Eastern Europe, and India.

Peak Support hires carefully, accepting only a tiny fraction of applicants, and can launch a new team in about a week. That combination of good hiring and speed makes it a favorite for founders who care about brand voice.

Key Services and Strong Points:

• Customer and technical support with a people-first culture
• Back-office operations and trust and safety
• Fast team launches, often within a week
• Rigorous hiring and industry-leading employee ratings

Pricing

Peak Support offers competitive mid-market pricing. Costs scale by team size, with no long-term contract lock-in.

6. SupportYourApp

SupportYourApp is the tech-support specialist that we keep recommending from our other guides. Founded in 2010, it’s an “intelligent support-as-a-service” company serving more than 250 clients in over 30 countries.

Its clients include Calm, MacPaw, and Mastercard. It works well for SaaS, fintech, eCommerce, and gaming brands, including plenty of New York City tech companies.

The company offers omnichannel, scalable support in dozens of languages, backed by its own SupportCRM ticketing system and strong security credentials (including PCI DSS and ISO 27001).

Key Services and Strong Points:

• 24/7 omnichannel technical and customer support
• Multilingual coverage in dozens of languages
• Proprietary SupportCRM plus strong security certifications
• Selective onboarding to protect quality
• Strong fit for SaaS, fintech, and tech startups

Pricing

SupportYourApp pricing is quote based, but engagements typically run from about $2,300 to $50,000 monthly depending on team size and scope.

7. Boldr

Boldr, it’s the first and largest global B Corp certified BPO. It runs offices in the Philippines, Mexico, Canada, South Africa, and the U.S., serving more than 100 client partners.

It works with values-aligned NYC brands like UrbanStems and supports eCommerce, SaaS, and other high-growth companies.

The company builds customized, scalable teams and emphasizes ethical outsourcing, reinvesting in employee careers and local communities.

Key Services and Strong Points:

• Customized, scalable customer support teams
• Back-office, EOR, and recruiting services
• B Corp certification and genuine ethical-sourcing model
• Strong client retention and partnership sentiment
• Multilingual delivery across five countries

Pricing

Boldr works on project-based pricing, with engagements reported from under $10,000 up into six figures.

8. Influx

Influx is the “on-demand” solution for companies that hate long-term contracts. Since its founding in 2013, Influx has brought a pay-as-you-go model to customer support. It has a follow-the-sun network of over 1,100 people across 15 countries.

It’s often described as the “AWS for customer service,” and it serves startups and scaleups, including NYC brands that need to absorb volume spikes without fixed commitments.

Key Services and Strong Points:

• On-demand, month-to-month support with no lock-in
• Fast team launches, typically within a week
• Follow-the-sun 24/7 coverage across 15 countries
• Dedicated teams, back-office, and sales support
• Brand-aligned service tuned to your tone and values

Pricing

Influx offers a simple pay-per-agent or pay-per-response model, with fully managed part-time agents starting around $800 per month. It’s one of the more budget-accessible options for startups.

9. Working Solutions

Working Solutions runs an on-demand network of more than 150,000 registered home-based agents across the U.S. and Canada.

It’s a woman-owned business and a repeat honoree on FlexJobs’ remote-work rankings, and it serves NY clients across retail, travel, healthcare, and financial services.

The company bills for time actually worked, tracked in 15-minute increments. That means clients pay for productivity rather than clocked hours. That elasticity makes it strong for seasonal spikes, weather events, and long-range projects with unpredictable volume.

It also blends AI and intelligent agents for customer care, sales, and tech support, and it’s known for educating agents deeply in each client’s business.

Key Services and Strong Points:

• On-demand virtual agents for care, sales, and tech support
• Pay-for-time-worked billing in 15-minute increments
• Strong seasonal and surge scalability
• AI plus intelligent-agent blend
• Nearly three decades of virtual contact center experience

Pricing

Working Solutions bills for productive interaction time rather than full shifts, which can cut waste versus brick-and-mortar centers. Pricing is custom and scales with your program.

10. Go Answer

Go Answer handles inbound calls, live chat, and legal intake, and it’s built a reputation for treating small businesses like they matter.

It is headquartered in Garden City, New York, it’s a bilingual, 24/7 contact center and answering service founded by a family of entrepreneurs.

Go Answer serves law firms, medical practices, contractors, financial advisors, and small businesses that can’t afford to miss a call.

For a solo practitioner or a growing local business, Go Answer offers the human, always-on presence that turns missed calls into booked clients.

Key Services and Strong Points:

• 24/7 bilingual live answering and virtual reception
• Specialized legal intake and lead qualification
• Live chat and outbound calling
• CRM and calendar integrations
• Genuine Long Island, New York headquarters

Pricing

Go Answer’s live answering plans start around $175 per month on a pay-as-you-go basis and scale up with minute volume, with dedicated legal intake plans priced higher. It’s very accessible for small businesses.

11. Answering Service Care

Answering Service Care is a third-generation family business that’s been answering phones since 1974. It’s headquartered in Margate, Florida, but serves New York businesses widely. It has earned a strong reputation across law firms, medical offices, insurance agencies, and financial advisors nationwide.

It has handled calls for thousands of businesses and carries a solid TrustScore on Trustpilot.

The company provides 24/7 live answering with HIPAA-compliant secure messaging, lead intake, appointment scheduling, and message relay. Its multi-decade track record and industry-specific training mean agents know how to handle a nervous patient or a prospective legal client with the right tone. Reviewers consistently praise its responsiveness and the accuracy of its message-taking.

For regulated small businesses, especially in healthcare and law, that combination of compliance and human warmth is the draw.

Key Services and Strong Points:

• 24/7 live answering with trained professionals
• HIPAA-compliant secure messaging
• Lead intake, appointment scheduling, and call transfers
• Deep experience in medical, legal, and insurance
• 50-plus years in business with strong review sentiment

Pricing

Answering Service Care prices by minutes of service and offers a money-back guarantee, positioning itself as competitive with major national providers. It’s a small-business-friendly outsourcing company.

Answering Service Care Starter Plan costs $40/per month (comes with 0 Minutes) with an additional charge of $1.75 per minute.

12. Smith.ai

Smith.ai has become the default virtual receptionist for solo professionals and small firms. It combines AI-powered call handling with trained, North America-based human receptionists, and it has handled well over 10 million calls for thousands of businesses.

It skews heavily toward law firms but serves home services, healthcare, and real estate too.

Key Services and Strong Points:

• Hybrid AI-plus-human 24/7 call answering
• Lead qualification, appointment booking, and spam filtering
• Per-call billing rather than per-minute
• Thousands of CRM and calendar integrations
• Deep legal-intake specialization

Pricing

Smith.ai offers 25 free calls per month. After that, each call costs $3.

Final Thoughts

There are plenty of outsourcing partners for customer service and support in New York.

A few practical benchmarks to guide your final call:

• If you have fewer than a dozen support contacts a day, a virtual receptionist or answering service beats a full BPO. You might even be able to handle it in-house with a good shared inbox.
• If your volume is spiky or seasonal, prioritize on-demand models like Influx or Working Solutions that let you scale without long contracts.
• If compliance is central, insist on SOC 2, PCI DSS, and HIPAA where relevant.
• If brand voice is everything, a boutique like Horatio, or Boldr will protect it better than a mega-BPO.

Whichever partner you choose, outsourcing amplifies your systems rather than replacing them.

Feed your provider a clear knowledge base so agents answer consistently, and route their work into a shared inbox so nothing falls through the cracks.

Tools like Heroic Knowledge Base and Heroic Inbox give your outsourced team the same source of truth your in-house staff uses. This is the difference between support that feels seamless and support that feels bolted on.