Knowledge Sharing: What It Is & Why It’s Important for Businesses?
People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
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9 Best Knowledge Base Software Compared (2025 Guide)
The search for good guides and tutorials has grown significantly (over 25%1) after the recent COVID-19 pandemic. Most companies and employees have embraced remote work, which has reduced…
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Knowledge Base SEO: A Beginner’s Guide With Examples
You probably spend a great deal of time and effort on SEO optimizing your main website, but do you put the same amount of thought into SEO optimization for your knowledge base?
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Knowledge Base Management: Best Practices & Strategies
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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Knowledge Base Information Architecture: What It Is & Actionable Tips
Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. Whether you’re a solopreneur or a big team, you can apply these tips today.
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Knowledge Base Audit Process and Best Practices To Follow
If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
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The Ultimate Knowledge Base Article Template With Examples
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
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Knowledge Base Analytics: A Practical Guide
At this point, you’ve created your knowledge base. You researched your customers’ tripping points. You wrote some awesome help articles. Now you’re done. Finished. Finito…right? Sorry, but not…
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How To Embed PDFs in WordPress: Step by Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
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How To Create a Wiki With WordPress (Complete Guide)
There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
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How To Ask for Feedback From Customers — The Right Way
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
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Fast Customer Service: Why It Matters + 5 Strategies To Boost It
Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
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