Internal Knowledge Base: 2025’s Beginner’s Guide!
As companies grow and evolve, they often find themselves with a wealth of information and procedures that employees need to know and follow. And things quickly become chaotic…
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How to Create a User Manual: From Zero to Hero (Full Guide)
A user manual is a content that helps your customers (or employees) use your product or service effectively. By providing clear instructions and ensuring safe use. Beyond helping…
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Knowledge-Centered Support (KCS): What It Is, Best Practices
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
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the Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
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WordPress Security Guide: 20 Best Practices for Keeping Your Website Secure
Picture this: You open your WordPress site, all bright-eyed, bushy-tailed, and ready to upload your latest blog post…only to be met by a bunch of weird content directing…
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WordPress Rest API: All You Need To Know About (2025)
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
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How To Set up WordPress Multisite Domain Mapping — 2025 Guide
You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
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How To Add a WordPress Favicon in 2025 (3 Easy Ways)
Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your…
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How To Create a Content Hub Using WordPress
If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
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How to Self-Publish a Book Online Using WordPress
Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
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What Is Software Documentation? Types and Best Practices To Get Started
If you want developers and end-users to get as much value as possible from your software, you need to create high-quality software documentation. But what is software documentation…
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Passive Aggressive Customers: 4 Types of Nightmare Customers You Should Know
Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
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