In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →Running a startup’s support team can be a nightmare, especially when you have limited resources, and you are growing fast. Emails, support tickets, phone calls, and other inquiries…
Continue Reading →Every unanswered question risks sending a potential customer away. It’s important to consider buyer queries and interactions and handle them with care. A good FAQ section does just…
Continue Reading →There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
Continue Reading →Are you struggling to manage and convert your leads? Or keep track of your existing customers? Then the solution to your problems is CRM? In this guide, we…
Continue Reading →The search for good guides and tutorials has grown significantly (over 25%1) after the recent COVID-19 pandemic. Most companies and employees have embraced remote work, which has reduced…
Continue Reading →User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
Continue Reading →Join me in this comprehensive guide where I share my experience and the best way to proceed with creating a call center knowledge base. Best software and practices….
Continue Reading →B2B Customer service means providing support to other businesses (your clients) in a way that keeps them satisfied, successful, and loyal. It’s not just about fixing issues; it’s…
Continue Reading →A skilled documentation writer can make a huge difference to your support strategy: In fact, self-service documentation can save a ton of money: DIY help articles cost around…
Continue Reading →You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
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