In this beginner-friendly guide, I’ll demystify rule-based chatbots. What they are, how they work, where they shine (and struggle), and much more. By the end, you’ll know exactly…
Continue Reading →Chatbase—an AI chatbot builder that promises to turn your existing content into a friendly 24/7 support agent. I’ve tested hundreds of AI chatbots that make big promises but…
Continue Reading →I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
Continue Reading →If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
Continue Reading →Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
Continue Reading →Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Continue Reading →When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
Continue Reading →Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
Continue Reading →Running a small business means wearing a dozen hats at once—answering customer emails at midnight and coordinating meetings at dawn, for example. Try these AI virtual assistants that…
Continue Reading →Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
Continue Reading →AI in chatbots has become more than just a buzzword in the last few years. Content integration, constant learning, optimizations and newer models (like ChatGPT 5) making AI…
Continue Reading →Whether you want to sell tickets for events, allow your customers to be able to book their appointment directly on your WordPress site, or synchronize your google calendar…
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