Juggling a growing startup’s support and development needs is kind of challenging. You want to create the best possible product, and at the same time don’t want to…
Continue Reading →Customer service can be challenging, especially for new teams and businesses. That’s where customer service outsourcing comes in—handing off your support channels to specialized teams who live and…
Continue Reading →Thanks to simple ChatGPT integration, you can turn your knowledge base or self-service portal into an interactive support agent that’s always on duty. And no, this guide is…
Continue Reading →Looking for the best WordPress podcast themes to help you create an online presence for your podcast? In this post, we collected 6 of the best WordPress podcast…
Continue Reading →In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →Running a startup’s support team can be a nightmare, especially when you have limited resources, and you are growing fast. Emails, support tickets, phone calls, and other inquiries…
Continue Reading →Every unanswered question risks sending a potential customer away. It’s important to consider buyer queries and interactions and handle them with care. A good FAQ section does just…
Continue Reading →There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
Continue Reading →Are you struggling to manage and convert your leads? Or keep track of your existing customers? Then the solution to your problems is CRM? In this guide, we…
Continue Reading →The search for good guides and tutorials has grown significantly (over 25%1) after the recent COVID-19 pandemic. Most companies and employees have embraced remote work, which has reduced…
Continue Reading →User manuals come in many shapes and sizes. A manual might be a simple PDF guide for a printer or an online knowledge base for complex software. If…
Continue Reading →Join me in this comprehensive guide where I share my experience and the best way to proceed with creating a call center knowledge base. Best software and practices….
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