What Is a Help Desk? Benefits, Key Features, Roles, How to Setup
What is a help desk? its system designed to assist customers or employees with IT systems, software, or services. If you need to offer support to your customers…
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8 Killer Knowledge Base Articles: Examples, Writing Tips
Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
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14 Best IT Ticketing System Software of 2025 (Free and Paid)
IT ticketing system software is expected to handle numerous support tasks at a rapid pace, including: If your team is still relying on legacy email solutions like Gmail…
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7 Best CMS for Documentation, Knowledge Base (Expert Picks)
CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
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12 Hand-Picked Documentation Tools (Updated for 2025)
The right documentation tools can turn complex tasks into streamlined processes. They can help you create a documentation portal in minutes, write content, and provide helpful insights from…
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12 Best WordPress Ticketing Systems (Updated for 2025)
Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
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6 Best WordPress Help Desk Plugins For Customer Support (Updated for 2025)
Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
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6 Ways To Use Slack for Customer Support
Planning to use slack for customer support? Here’s everything you need to know before getting yourself in a mess. In the few short years since its arrival on…
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How To Write an Instruction Manual: Beginner’s Guide With Examples
Instruction manuals are a great way to onboard new customers (to teach them how to safely use your products), and provide customer support. When faced with an issue,…
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5 Best WordPress Table Plugins Compared (Updated for 2025)
Trying to choose the best WordPress table plugin for your site? In this post, I went hands-on with 5 popular table plugins and compared them for you. Tables…
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12 Best WordPress Email Plugins of 2025 (Hand-Picked)
We’ve all been there: Waiting for the account activation email that never came. Or the password reset link that never arrived. Blame it on the “WordPress-Not-Sending-Emails” issue, but…
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How To Add an Accordion in WordPress (Step-By-Step Guide)
Are you designing a landing page, a product page, or a FAQs page on your WordPress website? Then you should use accordions in your page designs. Accordions help…
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