WooCommerce is WordPress’s free eCommerce plugin, powering over 4 million plus online stores. It’s open-source and highly customizable – in fact WooCommerce’s own marketing calls it “the most…
Continue Reading →Angry emails aren’t rare. But knowing how to respond to them calmly and professionally? That’s a skill that sets good communicators apart. You’ll eventually face a message filled…
Continue Reading →Easy Digital Downloads (EDD) is a popular WordPress plugin built specifically for selling digital products. It’s been around over a decade (13+ years) and powers more than 40,000…
Continue Reading →Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full…
Continue Reading →A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
Continue Reading →Wiki software (aka wiki solutions or knowledge base software) lets teams and individuals build collaborative documentation and intranets. As of 2025, there is a broad mix of software…
Continue Reading →Choosing the best eCommerce plugin for WordPress can feel overwhelming. WooCommerce, Easy Digital Downloads (EDD), and SureCart are three top contenders, each with its own strengths. Whether you’re…
Continue Reading →Creating an author website is easier than ever with the right WordPress theme. Whether you’re a novelist, blogger, poet, or non-fiction author, a theme tailored to writers can…
Continue Reading →One of the most effective and convenient methods of building a knowledge base is to use open-source software. Why? Because most are free and offer a great flexibility…
Continue Reading →Running a WooCommerce store means dealing with customer questions, order issues, and support requests every day. Customer support is often the backbone of a successful business. Having a…
Continue Reading →Zoho Desk is an online help desk software that centralizes customer support tickets from multiple channels into one system. It’s part of the broader Zoho ecosystem, integrating seamlessly…
Continue Reading →You can’t cut the cost of customer service in the dropshipping business. In dropshipping, you might not handle inventory or shipping, but you do have to deal with…
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