5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
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Knowledge Base Style Guide: Useful Tips & How To Create
Writing a knowledge base is hard enough already. So I apologize for what I’m about to do in this post. I’m going to tell you that it’s not just about the ideas in your knowledge base, it’s also about how you present them.
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5 Tips to Putting Together the Perfect Product FAQ
Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
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Customer Feedback Surveys: Tools, Best Practices, Templates + More
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
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The 5 Best WordPress Forum Plugin Compared (2025)
Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…
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3 Best WordPress FAQ Plugins — Hands-on Review
Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…
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Ecommerce Customer Service: 10 Best Practices To Go From Good to Great (2025 Guide)
E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. As B2B e-commerce trends evolve, businesses are expected to provide more seamless,…
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15 Actionable Customer Service Statistics You Should Know for 2025
You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…
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9 Great WordPress bbPress Forum Examples To Inspire Your Message Board
Considering using bbPress to create a forum at your WordPress site? What better way to help make your decision than taking a look at how bbPress works in…
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7 Best BuddyPress Themes for WordPress (Most Popular)
Are you planning on building a private online community? Or making a Facebook-like social networking platform of your own? Then we’ll help you find the right design for…
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6 Best WordPress Live Chat Plugins Compared for 2025 (Free & Paid Options)
Are you looking for a live chat plugin for your WordPress site? If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge…
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[New] Heroic KB CSV Importer & Migration Tools
We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you’re dealing with large…
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