Tribal Knowledge: What It Is & How To Start Capturing It
Your business’s knowledge capital — made up of intangible knowledge assets — is at more risk than you can imagine. Because a significant part of it lives in…
Continue Reading →
How To Measure the Effectiveness of Your Self-Help Content
Do you know how much money you spend each time a customer contacts you for support? We look at 3 simple ways you can find out.
Continue Reading →
Knowledge Transfer: What It Is And How to Implement It
Technically, knowledge transfer is the process of transferring knowledge from one place to another. Events like mergers invoke this process. When companies merge, the acquiring company transfers the…
Continue Reading →
UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
Continue Reading →
How To Build an Affiliate Website That Sells! (Complete Guide for 2025)
Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
Continue Reading →
How To Create a WordPress Glossary — Step-By-Step Guide
Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
Continue Reading →
[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!
We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
Continue Reading →
5 Best WordPress Resume Themes for Online CV — With Templates
Looking for the best WordPress resume themes to showcase your experience to potential employers or clients? An online resume is a great way to stand out and make…
Continue Reading →
5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
Continue Reading →
5 Tips to Putting Together the Perfect Product FAQ
Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →
Customer Feedback Surveys: Tools, Best Practices, Templates + More
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
Continue Reading →
The 5 Best WordPress Forum Plugin Compared (2025)
Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…
Continue Reading →