For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
Continue Reading →Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
Continue Reading →Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
Continue Reading →As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
Continue Reading →We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
Continue Reading →Looking for the best WordPress resume themes to showcase your experience to potential employers or clients? An online resume is a great way to stand out and make…
Continue Reading →User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
Continue Reading →Writing a knowledge base is hard enough already. So I apologize for what I’m about to do in this post. I’m going to tell you that it’s not just about the ideas in your knowledge base, it’s also about how you present them.
Continue Reading →Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act…
Continue Reading →I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
Continue Reading →Are you looking to add a forum to your WordPress site? In this post, we round up five of the best WordPress forum plugins and compare them in…
Continue Reading →Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…
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