Looking for the best FAQ plugin for your WordPress site? We may primarily create knowledge base themes and plugins, but that doesn’t mean we don’t enjoy a well-constructed FAQ! In this post, I’ll give you a quick tour of three popular free FAQ plugins…
Continue Reading →Are you on the hunt for the ultimate FAQ pages to ignite your creativity for your next design? Desk.com, states: 72% of people think that self-service is a…
Continue Reading →E-commerce customer service presents some unique challenges that most B2B and service businesses don’t struggle with. As B2B e-commerce trends evolve, businesses are expected to provide more seamless,…
Continue Reading →You probably have preconceived notions when it comes to customer service. But have you ever stopped and looked at what the actual customer service statistics are telling you…
Continue Reading →In this big data world, there’s a push to measure anything and everything – including customer service. But customer service metrics are only useful if they help you…
Continue Reading →Considering using bbPress to create a forum at your WordPress site? What better way to help make your decision than taking a look at how bbPress works in…
Continue Reading →Are you planning on building a private online community? Or making a Facebook-like social networking platform of your own? Then we’ll help you find the right design for…
Continue Reading →Are you looking for a live chat plugin for your WordPress site? If you browse around our site, you’ll probably notice that we’re pretty big fans of knowledge…
Continue Reading →We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you’re dealing with large…
Continue Reading →Knowledge management is the process of capturing, distributing, and effectively using organizational knowledge to drive business success. When done right, it can lead to impressive results. One study…
Continue Reading →We’re thrilled to announce an exciting new integration between Heroic KB and WPForms, designed to revolutionize your customer support process! This game-changing feature allows you to create gated…
Continue Reading →We’re excited to kick off the year by unveiling the Heroic AI Assistant, a major update to Heroic KB! This innovative tool is set to transform how businesses…
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