How To Create a Wiki With WordPress (Complete Guide)
There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
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The 11 Best WordPress Wiki Plugins (Updated for 2025)
Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
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12 Best Documentation Examples to Learn From (Expert Picks)
A comprehensive and user-friendly documentation is the best gift you can give your customers. Here are 12 stellar documentation examples to get inspired.
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How To Create a Training Manual – A Comprehensive Guide
When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
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How To Build a Self Service Portal Using WordPress
Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve…
Continue Reading →How to Change the WordPress Site Title and Tagline
The site title and tagline are two key things within your WordPress website. Basically, the site title will be considered as your website name whereas the tagline is…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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How To Build an Affiliate Website That Sells! (Complete Guide for 2025)
Affiliate marketing is the internet’s version of an age old commercial practice: referral marketing. Working by an acting agent passing on a recommendation to buy the products or…
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[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!
We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
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5 Best User Documentation Examples (Good & Bad + Tips)
User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
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[New] Heroic KB CSV Importer & Migration Tools
We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you’re dealing with large…
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Knowledge Management: What It Is, Types, Importance, Best Practices
Knowledge management is the process of capturing, distributing, and effectively using organizational knowledge to drive business success. When done right, it can lead to impressive results. One study…
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