Remote support software has become the foundation for distributed teams that want to deliver fast, consistent help from anywhere. What once felt optional is now essential. Whether you’re…
Continue Reading →Imagine a customer asking a question at 2 AM and receiving a helpful answer in seconds, without anyone on your team waking up. Sounds futuristic, doesn’t it? In…
Continue Reading →In today’s customer-centric world, people expect support on their own terms. A customer might reach you through social media or a live chat, and it is as important…
Continue Reading →Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
Continue Reading →Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
Continue Reading →If you run a online store or other online business, you’re probably used to fielding several similar queries from potential customers on a regular basis. However, answering hundreds…
Continue Reading →Are you looking to build an authoritative WordPress membership website? Membership sites are a natural progression for authoritative online publishers. A subscription only membership site is fast becoming…
Continue Reading →We’re thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from…
Continue Reading →Running an online business directory has to be one of the oldest forms of internet business out there. In essence, it’s almost too simple: Advertisers acquire profiles. Visitors…
Continue Reading →Customers that are more engaged have better experiences, which leads to the repeat purchase and word of mouth benefits. And this, of course (…need we say…) is GREAT…
Continue Reading →Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
Continue Reading →Would you like to create a support ticket form so your users can submit support tickets? In this article, we’ll explore how to easily create a support ticket…
Continue Reading →
