When WPML is in use have the Knowledge Base Archive set as the homepage, you need to perform some additional steps: First, ensure you are navigating your WordPress…
Continue Reading →We are unable to guarantee compatibility with any 3rd party plugins and services unless they are specifically listed on the sales page. We design our products to work…
Continue Reading →It’s a straightforward process to upgrade your KnowHow theme to the KnowAll theme. Benefits include improved customization, advanced analytics and a more powerful knowledge base with updated design….
Continue Reading →The knowledge base allows you to restrict access at two levels – your entire knowledge base or just individual knowledge base categories. WordPress itself also allows you to…
Continue Reading →When an article is assigned multiple categories, it appears in all the categories it is assigned. This means that only one article needs to be updated. For example…
Continue Reading →If you want to exclude logged in users from search and visitor data, you can use the following code placed in your theme’s functions.php. This stops search and…
Continue Reading →This guide serves as an introduction to restricting access to your Knowledge Base using the Restrict Content Pro plugin. Prerequisites Install and activate the following plugins:- Steps In…
Continue Reading →If the automatic update fails, it is possible to manually update the plugin by following the steps listed below. It is recommended that you backup your site before…
Continue Reading →The Analytics Dashboard gives you a clear view of how your knowledge base is performing. It includes five main tabs: Dashboard, Feedback, Search, Transfers, and Conversations. Each tab…
Continue Reading →Overview For those wishing to customize their knowledge base beyond the knowledge base plugin settings, using a modified version of the templates in a (child) theme is the…
Continue Reading →If you already have WordPress blog posts that you wish to convert into Knowledge Base articles, you may do so by switching the Post Type using the steps described in…
Continue Reading →If you’re using a theme like HelpGuru, you may wish to change a single word or phrase to something else. We can do this with quick translate /…
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