Do your products work with third party plugins and services?
We are unable to guarantee compatibility with any 3rd party plugins and services unless they are specifically listed on the sales page. We design our products to work…
Continue Reading →
More From Richard Long
Upgrading to KnowAll from KnowHow theme
It’s a straightforward process to upgrade your KnowHow theme to the KnowAll theme. Benefits include improved customization, advanced analytics and a more powerful knowledge base with updated design….
Continue Reading →Restricting Access to the Knowledge Base
The knowledge base allows you to restrict access at two levels – your entire knowledge base or just individual knowledge base categories. WordPress itself also allows you to…
Continue Reading →Working with multiple category breadcrumbs
When an article is assigned multiple categories, it appears in all the categories it is assigned. This means that only one article needs to be updated. For example…
Continue Reading →Exclude users from search and visitor data
If you want to exclude logged in users from search and visitor data, you can use the following code placed in your theme’s functions.php. This stops search and…
Continue Reading →Restricting Access to the Knowledge Base with Restrict Content Pro
This guide serves as an introduction to restricting access to your Knowledge Base using the Restrict Content Pro plugin. Prerequisites Install and activate the following plugins:- Steps In…
Continue Reading →Manually updating the Heroic Knowledge Base plugin
If the automatic update fails, it is possible to manually update the plugin by following the steps listed below. It is recommended that you backup your site before…
Continue Reading →Heroic Knowledge Base Analytics Documentation
The Analytics Dashboard gives you a clear view of how your knowledge base is performing. It includes five main tabs: Dashboard, Feedback, Search, Transfers, and Conversations. Each tab…
Continue Reading →Integrating Heroic Knowledge Base with your theme (Legacy Templates)
Overview For those wishing to customize their knowledge base beyond the knowledge base plugin settings, using a modified version of the templates in a (child) theme is the…
Continue Reading →Importing Articles from Posts
If you already have WordPress blog posts that you wish to convert into Knowledge Base articles, you may do so by switching the Post Type using the steps described in…
Continue Reading →Quick Translate or Replace Single Words
If you’re using a theme like HelpGuru, you may wish to change a single word or phrase to something else. We can do this with quick translate /…
Continue Reading →Adding a Table of Contents to the Knowledge Base
It’s easy to add a Table of Contents (ToC) to Knowledge Base pages. The Heroic Knowledge Base comes packed with a Knowledge Base Table of Contents widget. The…
Continue Reading →