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Upgrading to KnowAll from KnowHow theme

It’s a straightforward process to upgrade your KnowHow theme to the KnowAll theme. Benefits include improved customization, advanced analytics and a more powerful knowledge base with updated design….

Restricting Access to the Knowledge Base

The knowledge base allows you to restrict access at two levels – your entire knowledge base or just individual knowledge base categories. WordPress itself also allows you to…

Working with multiple category breadcrumbs

When an article is assigned multiple categories, it appears in all the categories it is assigned. This means that only one article needs to be updated. For example…

Exclude users from search and visitor data

If you want to exclude logged in users from search and visitor data, you can use the following code placed in your theme’s functions.php. This stops search and…

Restricting Access to the Knowledge Base with Restrict Content Pro

This guide serves as an introduction to restricting access to your Knowledge Base using the Restrict Content Pro plugin. Prerequisites Install and activate the following plugins:- Steps In…

Manually updating the Heroic Knowledge Base plugin

If the automatic update fails, it is possible to manually update the plugin by following the steps listed below. It is recommended that you backup your site before…

Heroic Knowledge Base Analytics Documentation

Integrating Heroic Knowledge Base with your theme (Legacy Templates)

Overview For those wishing to customize their knowledge base beyond the knowledge base plugin settings, using a modified version of the templates in a (child) theme is the…

Importing Articles from Posts

If you already have WordPress blog posts that you wish to convert into Knowledge Base articles, you may do so by switching the Post Type using the steps described in…

Quick Translate or Replace Single Words

If you’re using a theme like HelpGuru, you may wish to change a single word or phrase to something else. We can do this with quick translate /…

Adding a Table of Contents to the Knowledge Base

It’s easy to add a Table of Contents (ToC) to Knowledge Base pages. The Heroic Knowledge Base comes packed with a Knowledge Base Table of Contents widget. The…

HelpGuru Upgrade Documentation

This documentation will guide you through the process of upgrading the HelpGuru theme. It is important you follow these steps carefully to ensure a smooth upgrade. You will need…