IT (or information technology) help desk—your go to solution for system, hardware, software, or service related problems. Its a fast-moving support system that keeps organizations functioning. IT help…
Continue Reading →What is a help desk? its system designed to assist customers or employees with IT systems, software, or services. If you need to offer support to your customers…
Continue Reading →Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
Continue Reading →A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
Continue Reading →Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
Continue Reading →IT ticketing system software is expected to handle numerous support tasks at a rapid pace, including: If your team is still relying on legacy email solutions like Gmail…
Continue Reading →CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
Continue Reading →The right documentation tools can turn complex tasks into streamlined processes. They can help you create a documentation portal in minutes, write content, and provide helpful insights from…
Continue Reading →Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
Continue Reading →You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
Continue Reading →Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
Continue Reading →Planning to use slack for customer support? Here’s everything you need to know before getting yourself in a mess. In the few short years since its arrival on…
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