Whether you’re a customer support manager at a SaaS startup or a small business owner drowning in inquiries, the struggle is real. Sifting through messages can feel like…
Continue Reading →Running a startup’s support team can be a nightmare, especially when you have limited resources, and you are growing fast. Emails, support tickets, phone calls, and other inquiries…
Continue Reading →Forms are a must-have feature for every website. Whether it’s a contact form, user registration form, login form, or even a file upload form, websites need forms to…
Continue Reading →You sign up for a new software, eager to try it out, and then… nothing. No guidance, no welcome, just a blank dashboard. You feel lost and start…
Continue Reading →Juggling a growing startup’s support and development needs is kind of challenging. You want to create the best possible product, and at the same time don’t want to…
Continue Reading →Juggling product development and customer support is tricky to balance, and hiring more customer service representatives is often not an option when you consider salary and management costs….
Continue Reading →The search for good guides and tutorials has grown significantly (over 25%1) after the recent COVID-19 pandemic. Most companies and employees have embraced remote work, which has reduced…
Continue Reading →If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your…
Continue Reading →Not all chatbots are created equal, especially when most chatbots come with unique features set. That might be useful for your business or a complete waste of money….
Continue Reading →From live chat to a virtual assistant that can greet visitors, answer questions, and even close sales. Chat widgets have become a must-have for modern websites. If you’re…
Continue Reading →How do I check my PTO balance? What’s our health plan deductible? If you work in HR, you know the drill. It’s not just tiring for your team—it…
Continue Reading →Have you ever spent hours digging through a knowledge base or forums just to find a simple answer? Those days are behind now. Most knowledge base software these…
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