Call Center Knowledge Base: Best Software and How to Build
Join me in this comprehensive guide where I share my experience and the best way to proceed with creating a call center knowledge base. Best software and practices….
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B2B Customer Service: What It Is, Why It Matters and How to Get It Right
B2B Customer service means providing support to other businesses (your clients) in a way that keeps them satisfied, successful, and loyal. It’s not just about fixing issues; it’s…
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Documentation Writer: Complete Role Breakdown (Skills, Salary and FAQs)
A skilled documentation writer can make a huge difference to your support strategy: In fact, self-service documentation can save a ton of money: DIY help articles cost around…
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11 Best WordPress Documentation Themes of 2025 (Expert Pick)
You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
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11 Best WordPress Media Library Plugins To Organize Your Files
Looking for a WordPress Media Library plugin to help you organize your images, videos, and other media content? As your WordPress site or knowledge base’s media catalog grows,…
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10 Documentation Website Templates: 2025’s Best Options
Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
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How to Write a Getting Started Guide: The Beginners Guide!
First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
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WooCommerce Review 2025: Features, Pricing, Pros and Cons
WooCommerce is WordPress’s free eCommerce plugin, powering over 4 million plus online stores. It’s open-source and highly customizable – in fact WooCommerce’s own marketing calls it “the most…
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How to Respond to Angry Emails: Tips, Strategies, and Examples that Work
Angry emails aren’t rare. But knowing how to respond to them calmly and professionally? That’s a skill that sets good communicators apart. You’ll eventually face a message filled…
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Easy Digital Downloads Review 2025: A Clear Look at Features, Pricing, and Value
Easy Digital Downloads (EDD) is a popular WordPress plugin built specifically for selling digital products. It’s been around over a decade (13+ years) and powers more than 40,000…
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Open Source vs Paid Wikis: Costs, Benefits, and Key Tradeoffs
Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full…
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11 Best Customer Support Tools for Small Businesses (2025)
A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
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