Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
Continue Reading →The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
Continue Reading →Handling returns and refund emails well isn’t just about processing a transaction, it’s about preserving trust. When a customer asks for a refund, your response can decide whether…
Continue Reading →Wiki examples serve as blueprints for effective knowledge management. From public platforms like Wikipedia to internal handbooks like GitLab’s, each wiki demonstrates a distinct approach to capturing and…
Continue Reading →An AI chatbot for WordPress websites? Well, it has become quite simple to add AI functionality into your WordPress website with new plugins. Plugins that help you integrate…
Continue Reading →Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
Continue Reading →As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
Continue Reading →An internal chatbot that can also work inside Slack or Microsoft Teams and answer questions based on the data you provide, plus automate tasks? It’s something every business…
Continue Reading →A self-service portal lets customers find answers, track requests, and fix issues without waiting for support. It saves time for both your users and your team. With the…
Continue Reading →Chatbots have evolved from basic scripts into intelligent assistants that operate on websites, apps, and messaging platforms. These assistants can answer questions, qualify leads, schedule appointments, and deliver…
Continue Reading →Running a WooCommerce support ticket system is essential for any store that regularly handles customer questions, order issues, and support requests. Customer support often forms the backbone of…
Continue Reading →Remote help desk software has become the foundation for distributed teams that want to deliver fast, consistent help from anywhere. What was once optional is now essential. Whether…
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