Is my web hosting supported?
If your host can run WordPress, then the answer is probably yes. We advise purchasing a hosting plan suitable for the type of website you are running, you…
Continue Reading →If your host can run WordPress, then the answer is probably yes. We advise purchasing a hosting plan suitable for the type of website you are running, you…
Continue Reading →We don’t undertake any customization services ourselves. Our themes are designed to offer many features, out of the box. Support and troubleshooting non-standard features or integrations with another…
Continue Reading →You can add the following custom code snippet to your to your (child) theme’s functions.php file. This example shows how to make posts searchable from your knowledge base,…
Continue Reading →If your product subscription does not auto-renew, or has expired, you can still use the product on your site but you will no longer be able to access…
Continue Reading →We want you to be 100% happy with your purchase from HeroThemes.com. If you’re unhappy with your purchase for any reason, we are more than happy to provide…
Continue Reading →KnowAll is a knowledge base centric theme and by default hides the posts functionality of WordPress, the front page is set to the knowledge base archive as shown…
Continue Reading →All our products support adding videos into articles. You can add videos in one of two ways: Upload your video to your WordPress site and use WordPress’ Video Shortcode….
Continue Reading →Yes, you will however need a Business plan with WordPress.com which supports third-party plugin. Unfortunately if you do not have a Business plan, you cannon use our themes…
Continue Reading →Once your payment is approved, a confirmation email is sent shortly after. If you don’t receive an email receipt or login information soon after purchase, please contact us and we’ll…
Continue Reading →Included in the purchase price is up to 12 months of support, updates and product downloads, which renews automatically. The recurring cost of the product is for continued…
Continue Reading →Yes. All our themes come pre-packaged with the tools you need to run a successful knowledge base. No additional purchase is required. These are installed and configured automatically…
Continue Reading →Yes, we work hard to ensure all our themes SEO friendly by using semantic markup, valid standard code and tags. WordPress helps ensure your site is presented well…
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