Dashboard Overview The Dashboard is your home base in Heroic Inbox. It shows all your connected mailboxes and their current status. Understanding the Dashboard When you open Heroic…
Continue Reading →General Mailbox Settings Once your mailbox is connected, you can customize its settings to match your workflow. This guide covers all configuration options available for your inbox. Accessing…
Continue Reading →Heroic Inbox makes it easy to manage customer support emails and tickets directly on any WordPress website. This is how to install it. Read the written instructions below. Installation…
Continue Reading →Companies treat “knowledge” like squirrels hoard nuts. One team tuck away crucial info in private folders, another keeps tips in their heads, and newbies end up reinventing the…
Continue Reading →When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
Continue Reading →Let me ask you a question: Do you have an actual customer service philosophy? Better yet – have you ever even considered what that is? You can find…
Continue Reading →If you’re like most business people, you’re probably constantly improving your product or service, right? But are you keeping your knowledge base updated with your evolving business?
Continue Reading →Interested in getting started with customer service automation but not sure where to begin? Customer support automation is a great way to offer faster help for your customers…
Continue Reading →Looking for the best eCommerce WordPress themes? While you can find plenty of lists with 40+ options, we decided to be a little more selective with this list….
Continue Reading →When it comes to dealing with instances of returns and refunds, many companies find themselves ill-prepared. This lack of preparation takes the form of clumsy support interactions when…
Continue Reading →User documentation is arguably one of the most important parts of your product development. For users to truly understand how your product works, they’re always going to need…
Continue Reading →What makes the Philippines the call-center capital of the world? If you’ve ever dialed tech support at 3 AM and heard a friendly voice with a slight Filipino…
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