Top 11 Customer Service Outsourcing Companies in the Philippines (2025)
What makes the Philippines the call-center capital of the world? If you’ve ever dialed tech support at 3 AM and heard a friendly voice with a slight Filipino…
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9 Best eCommerce Chatbots (Free and Paid Options)
Ever been online shopping at 2 AM and gotten instant answers from a little chat bubble? That’s the magic of eCommerce chatbots. Just a few years ago, all…
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10 Best Free Software Documentation Tools for Developers (2025 Guide)
Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
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9 Service Desk Automation Ideas to Streamline IT Support
The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
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How to Handle Return and Refund Emails: Best Practices, Examples, and Templates
Handling returns and refund emails well isn’t just about processing a transaction, it’s about preserving trust. When a customer asks for a refund, your response can decide whether…
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9 Wiki Examples: Public Knowledge Hubs & Internal Company Wikis
Wiki examples serve as blueprints for effective knowledge management. From public platforms like Wikipedia to internal handbooks like GitLab’s, each wiki demonstrates a distinct approach to capturing and…
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The 11 Best WordPress AI Chatbot Plugins (Mostly Free)
An AI chatbot for WordPress websites? Well, it has become quite simple to add AI functionality into your WordPress website with new plugins. Plugins that help you integrate…
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9 Best Self-Service Solutions (Cut Support Tickets in Half)
Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
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6 FREE WordPress Survey Plugins for 2025 (Hands-on Review)
As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
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11 Best Internal Chatbots for Employee Support and Productivity (2025)
An internal chatbot that can also work inside Slack or Microsoft Teams and answer questions based on the data you provide, plus automate tasks? It’s something every business…
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How to Build a Self-Service Portal (Step-By-Step Guide)
A self-service portal lets customers find answers, track requests, and fix issues without waiting for support. It saves time for both your users and your team. With the…
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12 Practical Chatbot Use Cases and Examples Across Industries
Chatbots have evolved from basic scripts into intelligent assistants that operate on websites, apps, and messaging platforms. These assistants can answer questions, qualify leads, schedule appointments, and deliver…
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