Knowledge Sharing: What It Is & Why It’s Important for Businesses?
People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
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Knowledge Base Management: Best Practices & Strategies
Managing a knowledge base is just like managing a small library. To serve users more effectively, everything in the knowledge base needs to be properly organized, categorized, and…
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How To Embed PDFs in WordPress: Step by Step Guide
As the world’s most popular content management system, WordPress is great at managing multimedia content. However, there’s one type of media where it fails to live up to…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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What Is Process Documentation? Explained With Examples
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
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How To Write Standard Operating Procedures (SOPs) — Step-By-Step Guide
Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
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FAQ Design for Website: 10 Examples With Actionable Tips
Even though the FAQs often get ignored with time, they are a crucial part of providing great customer care. And they help not just customers, but also your…
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How To Create a WordPress Document Library, Step-By-Step Guide
Among the few things you most probably need but don’t know that you need is a WordPress document library. Why? Well, because document management is a real problem,…
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UX Research Repository: What It Is, Examples & How To Create
For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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How To Create a WordPress Glossary — Step-By-Step Guide
Do you want to add a glossary to your WordPress site? When creating a website for your business or about a particular subject, you’ll often be passionate and…
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[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!
We’re excited to unveil a powerful new integration between HeroicKB and Formidable Forms that’s set to transform your customer support experience! This innovative feature enables you to create…
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Customer Feedback Surveys: Tools, Best Practices, Templates + More
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your…
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