Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
Continue Reading →If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
Continue Reading →Picture this: You open your WordPress site, all bright-eyed, bushy-tailed, and ready to upload your latest blog post…only to be met by a bunch of weird content directing…
Continue Reading →WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Continue Reading →You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of…
Continue Reading →Ready to learn everything you’d ever want to know about your WordPress favicon? If you’re not familiar, your site’s favicon is that little icon that appears on your…
Continue Reading →If you’re trying to grow your online business, you’ve probably had someone tell you to create a blog. That’s generally pretty good advice, because creating quality content is…
Continue Reading →Self-publishing has always been the dream for authors. Whilst many strike up hugely successful career partnerships with publishers, the appeal of going independent – retaining full liberty and…
Continue Reading →If you want developers and end-users to get as much value as possible from your software, you need to create high-quality software documentation. But what is software documentation…
Continue Reading →Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
Continue Reading →You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
Continue Reading →A multilingual knowlegde base allows you to support your customer sin thir own language. It’s a guaranteed higer satifaction rate. Let me show you step by step how to easily translate your knowledge base in multiple languages.
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