Blog

Do your products work with third party plugins and services?

We are unable to guarantee compatibility with any 3rd party plugins and services unless they are specifically listed on the sales page. We design our products to work…

How often are your themes updated?

Our themes are regularly updated to ensure they are secure and well refined. Security and bug fix updates are released as soon as practically possible. We regularly update…

Upgrading to KnowAll from KnowHow theme

It’s a straightforward process to upgrade your KnowHow theme to the KnowAll theme. Benefits include improved customization, advanced analytics and a more powerful knowledge base with updated design….

How to integrate a WordPress Knowledge Base with a Ticketing system

In this post we’ll go through how to integrate your knowledge base or FAQ on a WordPress site, such as our KnowAll theme package with a support ticketing system from HelpScout, Zendesk and others.

Translating Heroic Plugins (legacy method)

Our plugins are translation ready. To translate the themes or plugins you need to copy and edit the PO file contained in the languages folder of the theme and…

Restricting Access to the Knowledge Base

The knowledge base allows you to restrict access at two levels – your entire knowledge base or just individual knowledge base categories. WordPress itself also allows you to…

Working with multiple category breadcrumbs

When an article is assigned multiple categories, it appears in all the categories it is assigned. This means that only one article needs to be updated. For example…

Exclude users from search and visitor data

If you want to exclude logged in users from search and visitor data, you can use the following code placed in your theme’s functions.php. This stops search and…

Restricting Access to the Knowledge Base with Restrict Content Pro

This guide serves as an introduction to restricting access to your Knowledge Base using the Restrict Content Pro plugin. Prerequisites Install and activate the following plugins:- Steps In…

Manually updating the Heroic Knowledge Base plugin

If the automatic update fails, it is possible to manually update the plugin by following the steps listed below. It is recommended that you backup your site before…

Heroic Knowledge Base Analytics Documentation

Integrating Heroic Knowledge Base with your theme

Overview For those wishing to customize their knowledge base beyond the knowledge base plugin settings, using a modified version of the templates in a (child) theme is the…