B2B Customer service means providing support to other businesses (your clients) in a way that keeps them satisfied, successful, and loyal. It’s not just about fixing issues; it’s…
Continue Reading →A skilled documentation writer can make a huge difference to your support strategy: In fact, self-service documentation can save a ton of money: DIY help articles cost around…
Continue Reading →You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
Continue Reading →Looking for a WordPress Media Library plugin to help you organize your images, videos, and other media content? As your WordPress site or knowledge base’s media catalog grows,…
Continue Reading →Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
Continue Reading →First impressions matter. When a user tries your product for the first time, a well-crafted Getting Started Guide can make all the difference. It’s the friendly tour guide…
Continue Reading →WooCommerce is WordPress’s free eCommerce plugin, powering over 4 million plus online stores. It’s open-source and highly customizable – in fact WooCommerce’s own marketing calls it “the most…
Continue Reading →Angry emails aren’t rare. But knowing how to respond to them calmly and professionally? That’s a skill that sets good communicators apart. You’ll eventually face a message filled…
Continue Reading →Easy Digital Downloads (EDD) is a popular WordPress plugin built specifically for selling digital products. It’s been around over a decade (13+ years) and powers more than 40,000…
Continue Reading →Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full…
Continue Reading →A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
Continue Reading →Wiki software (aka wiki solutions or knowledge base software) lets teams and individuals build collaborative documentation and intranets. As of 2025, there is a broad mix of software…
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