How To Ask for Feedback From Customers — The Right Way
There’s no doubt that you “know” your product the best. You work with it day in and day out. And that depth of knowledge makes you the expert…
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Fast Customer Service: Why It Matters + 5 Strategies To Boost It
Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
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10 Best Customer Support Tools for All Needs and Budgets (For 2025)
Searching for the best customer support tools to help your customers get help when they need it? A good customer support tool should accomplish two high-level goals: Within…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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Internal Documentation: The Ultimate Beginner’s Guide!
When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
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What Is FAQ? With Examples & Everything You Need To Know
What Is FAQ? FAQ stands for Frequently Asked Questions. It is a list of questions and answers related to a specific topic, product, or service that users may…
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8 Awesome Knowledge Base Examples (Created With KnowAll Theme)
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
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The 11 Best WordPress Wiki Plugins (Updated for 2025)
Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
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6 Best WordPress Podcast Themes With Templates (2025 Guide)
Looking for the best WordPress podcast themes to help you create an online presence for your podcast? In this post, we collected 6 of the best WordPress podcast…
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What Is Process Documentation? Explained With Examples
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
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Product Documentation: The Ultimate Guide
Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
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Improve Customer Service with a Powerful Knowledge Base
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
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