Canada has emerged as a top destination for customer service outsourcing—and for good reason. The country offers a blend of English and French bilingual talent, a cultural affinity…
Continue Reading →Not all customer service software are suitable for small businesses. Based on your needs, you may want to start with a simple, affordable software. Look for a software…
Continue Reading →Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugins, you can make moving…
Continue Reading →Managing company policies and procedures shouldn’t feel like herding cats. Finding relevant docs, outdated info, users that just don’t go through policies at all are just some examples…
Continue Reading →Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
Continue Reading →Not sure how to create a policy and procedure manual, or if your business even needs one in the first place? A policy and procedure manual is a…
Continue Reading →Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
Continue Reading →Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Continue Reading →In an age when most companies are switching to AI to optimize their tasks and efficiency, are you still stuck answering customer queries and taking orders over the…
Continue Reading →In this beginner-friendly guide, I’ll demystify rule-based chatbots. What they are, how they work, where they shine (and struggle), and much more. By the end, you’ll know exactly…
Continue Reading →Chatbase—an AI chatbot builder that promises to turn your existing content into a friendly 24/7 support agent. I’ve tested hundreds of AI chatbots that make big promises but…
Continue Reading →I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
Continue Reading →
