Managing company policies and procedures shouldn’t feel like herding cats. Finding relevant docs, outdated info, users that just don’t go through policies at all are just some examples…
Continue Reading →Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
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Continue Reading →Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
Continue Reading →Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Continue Reading →In an age when most companies are switching to AI to optimize their tasks and efficiency, are you still stuck answering customer queries and taking orders over the…
Continue Reading →In this beginner-friendly guide, I’ll demystify rule-based chatbots. What they are, how they work, where they shine (and struggle), and much more. By the end, you’ll know exactly…
Continue Reading →Chatbase—an AI chatbot builder that promises to turn your existing content into a friendly 24/7 support agent. I’ve tested hundreds of AI chatbots that make big promises but…
Continue Reading →I’ve watched AI transform customer service in real time. It has evolved from being a nuisance to customers and eliminating thousands of jobs to providing quality service and…
Continue Reading →If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t…
Continue Reading →Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
Continue Reading →Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality…
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