How to Build a Self-Service Portal (Step-By-Step Guide)
A self-service portal lets customers find answers, track requests, and fix issues without waiting for support. It saves time for both your users and your team. With the…
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12 Practical Chatbot Use Cases and Examples Across Industries
Chatbots have evolved from basic scripts into intelligent assistants that operate on websites, apps, and messaging platforms. These assistants can answer questions, qualify leads, schedule appointments, and deliver…
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11 Best Free Remote Help Desk Software for 2026
Remote help desk software has become the foundation for distributed teams that want to deliver fast, consistent help from anywhere. What was once optional is now essential. Whether…
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14 Knowledge Base Benefits for Customers and Employees
If you’re thinking about investing the time into creating a high-quality knowledge base, you might be wondering whether the knowledge base benefits that you’ll achieve will outweigh the…
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11 Types of Customer Service: Complete Guide with Pros and Cons
Types of customer service have evolved—and I mean that in the best way possible for customers! Gone are the days when you could only get help by calling…
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10 Best Healthcare Chatbots of 2026 (Free and Paid Solutions)
Can a bot really comfort a worried patient or streamline a busy clinic’s workflow? Yes. Healthcare chatbots are changing how we interact with medical information and services. With…
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10 Help Desk Best Practices for IT and Service Desk
In this guide, I will share the 10 best help desk practices for improving customer service. These best practices aren’t limited to software upgrades, they’re about efficiently using…
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The Ultimate Knowledge Base Article Template With Examples
In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how…
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Top 14 Customer Service Outsourcing Companies in Canada (2026)
Canada has emerged as a top destination for customer service outsourcing—and for good reason. The country offers a blend of English and French bilingual talent, a cultural affinity…
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The 5 Best Free WordPress Migration Plugins Compared (2026)
Moving anything is frustrating (trust me – I’m in the process of moving to a new apartment). But with the best WordPress migration plugins, you can make moving…
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11 Best Policy and Procedure Manual Software (Free and Paid)
Managing company policies and procedures shouldn’t feel like herding cats. Finding relevant docs, outdated info, users that just don’t go through policies at all are just some examples…
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How to Write Documentation: A Comprehensive Guide for 2026
Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
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