Fast Customer Service: Why It Matters + 5 Strategies To Boost It
Consumers aren’t as patient these days as they used to be. In fact, 60% of buyers say that they would switch to another company just after a couple…
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5 Best Customer Service Books To Learn From (Must Read)
Though the number of excellent online customer support resources has never been greater, there’s still a lot to be said for thumbing through one of the classic customer…
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Internal Documentation: The Ultimate Beginner’s Guide!
When a key employee leaves, teams often fall into chaos — knowledge gap, wasted time, miscommunication, inconsistent processes… Sound familiar? This happens all too often, and the reason…
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What Is FAQ? With Examples & Everything You Need To Know
What Is FAQ? FAQ stands for Frequently Asked Questions. It is a list of questions and answers related to a specific topic, product, or service that users may…
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8 Awesome Knowledge Base Examples (Created With KnowAll Theme)
Here at HeroThemes, we make WordPress knowledge base themes and plugins. And while we do offer detailed product descriptions and live demo sites for all of our products,…
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The 11 Best WordPress Wiki Plugins (Updated for 2025)
Learn how to scale and take your customer service to the next level with the best WordPress wiki plugins.
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What Is Process Documentation? Explained With Examples
Processes are the lifelines that run a business. Documenting processes — or the process of process documentation — lies at the heart of business process management and helps…
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Product Documentation: The Ultimate Guide
Product documentation…it might not be the sexiest part of running a business, but it’s a key area that you shouldn’t overlook if you want your business to be…
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Improve Customer Service with a Powerful Knowledge Base
Customer service is at the forefront of your company. By providing a medium for your customers to interact with your brand, you put yourself in a position that…
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How To Write Standard Operating Procedures (SOPs) — Step-By-Step Guide
Standard operating procedures — also called standing operating procedures (or simply SOPs) — are sets of step-by-step instructions to complete specific tasks or operations. In other words: they’re “how-tos.”…
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12 Best Documentation Examples to Learn From (Expert Picks)
A comprehensive and user-friendly documentation is the best gift you can give your customers. Here are 12 stellar documentation examples to get inspired.
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How To Create a Training Manual – A Comprehensive Guide
When I think of employee handbooks or training manuals, I often think – dust magnet. Sorry to say it, but it has to be said. The traditional concept…
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