What Is a Help Desk? Benefits, Key Features, Roles, How to Setup
What is a help desk? its system designed to assist customers or employees with IT systems, software, or services. If you need to offer support to your customers…
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8 Killer Knowledge Base Articles: Examples, Writing Tips
Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
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10 Best Customer Support Tools for Small Businesses (2025)
A good customer support tool should accomplish two high-level goals: Within those broad goals, you have different types of tools for different customer support channels. In this post,…
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7 Documentation Website Templates: 2025’s Best & Most Versatile Options
Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
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14 Best IT Ticketing System Software of 2025 (Free and Paid)
IT ticketing system software is expected to handle numerous support tasks at a rapid pace, including: If your team is still relying on legacy email solutions like Gmail…
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7 Best CMS for Documentation, Knowledge Base (Expert Picks)
CMS for documentation? An absolutely fantastic choice! People already avoid creating or spending time managing documentation, so why choose complicated options that makes it even worse? (I’m looking…
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12 Hand-Picked Documentation Tools (Updated for 2025)
The right documentation tools can turn complex tasks into streamlined processes. They can help you create a documentation portal in minutes, write content, and provide helpful insights from…
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12 Best WordPress Ticketing Systems (Updated for 2025)
Discover the best WordPress ticket systems to provide stellar customer support and improve satisfaction rates.
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8 Best WordPress Documentation Themes (Expert Pick)
You need clarity from your documentation. Something that is visually appealing yet easy to use and provides useful insight. Documentation themes can help here! Documentation is often the…
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6 Best WordPress Help Desk Plugins For Customer Support (Updated for 2025)
Looking for the best WordPress helpdesk plugin? Here are the top 6 options to support your customers and help them find answers.
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6 Ways To Use Slack for Customer Support
Planning to use slack for customer support? Here’s everything you need to know before getting yourself in a mess. In the few short years since its arrival on…
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How To Write an Instruction Manual: Beginner’s Guide With Examples
Instruction manuals are a great way to onboard new customers (to teach them how to safely use your products), and provide customer support. When faced with an issue,…
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