A skilled documentation writer can make a huge difference to your support strategy: In fact, self-service documentation can save a ton of money: DIY help articles cost around…
Continue Reading →You can’t cut the cost of customer service in the dropshipping business. In dropshipping, you might not handle inventory or shipping, but you do have to deal with…
Continue Reading →In today’s customer-centric world, people expect support on their own terms. A customer might reach you through social media or a live chat, and it is as important…
Continue Reading →Without articles, there would be no knowledge base, and there are many types of knowledge base articles: informational, troubleshooting, how-tos, documentation, FAQs amongst others. From these, the how-to…
Continue Reading →Planning to use slack for customer support? Here’s everything you need to know before getting yourself in a mess. In the few short years since its arrival on…
Continue Reading →Instruction manuals are a great way to onboard new customers (to teach them how to safely use your products), and provide customer support. When faced with an issue,…
Continue Reading →Picture this: You return from the vacation on a busy Monday morning — you log into your system — only to find hundreds of notifications, customer service requests,…
Continue Reading →IT, or information technology is a broad field that includes hardware, software, and services. Such as computers, operating systems, networks, and data management services. Having a centralized repository…
Continue Reading →WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ll explain why this development is huge for WordPress (and theme and plugin…
Continue Reading →Anyone who’s spent a significant amount of time working in customer support knows that certain personality types tend to repeatedly pop up – and they’re not always pleasant…
Continue Reading →You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
Continue Reading →People no longer want to wait on hold over the phone or wait hours expecting a reply to their support ticket to find solutions to their problems. They…
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