Practical guides for better customer support
MediaWiki still powers some of the world’s largest wiki sites (including Wikipedia), many teams don’t need an encyclopedia platform. For example, customer support teams, internal documentation writers, and…
Continue Reading →Want the right knowledge base software without breaking the bank? I’ve spent late nights researching and testing a bunch of free solutions—from open-source wiki platforms to free plans…
Continue Reading →Templates are a game-changing concept in any industry when it comes to speeding up the work or launching things faster. And in website development, you can easily find…
Continue Reading →Searching for the best WordPress search filter plugins to help your visitors drill-down into your products or content? By default, WordPress only lets visitors search by keyword, and…
Continue Reading →Here at HeroThemes, we put a lot of effort into creating quality WordPress knowledge base themes and plugins that make it so that your site’s visitors don’t have…
Continue Reading →Choosing the best eCommerce plugin for WordPress can feel overwhelming. WooCommerce, Easy Digital Downloads (EDD), and SureCart are three top contenders, each with its own strengths. Whether you’re…
Continue Reading →Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
Continue Reading →Are you looking to build a member’s only area with WordPress website? Maybe it for: Even if it’s for something else, we got you covered! There are so…
Continue Reading →You want to know whether or not your customers are loyal to your brand, right? Loyal customers are happy customers who will keep using your product and share…
Continue Reading →Your life can be so much easier once you know how to write documentation—good, helpful documentation that actually gives its users what they need from it. After all,…
Continue Reading →There’s quite a convincing case for internal wikis – even for the smallest of organizations. Here’s why: One of the heaviest hidden operational costs of businesses, large or…
Continue Reading →For website owners and marketers alike, user experience (UX) is critical investigative work. It’s the only evidence-based route to determining exactly how your audience values your website’s content….
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