Handling customer inquiries every day can be overwhelming, especially without the proper mindset and techniques. And it’s a critical part of any business to: mess up an inquiry…
Continue Reading →Writing the same support email over and over? Well, that’s the reality of working at support, and it’s frustrating. Doing that manually for every ticket waste time and…
Continue Reading →Building a knowledge base? Try these awesome knowledge base templates today! These pre-made designs can help you quickly set up a help center, documentation site, or wiki. The…
Continue Reading →What makes the Philippines the call-center capital of the world? If you’ve ever dialed tech support at 3 AM and heard a friendly voice with a slight Filipino…
Continue Reading →Ever been online shopping at 2 AM and gotten instant answers from a little chat bubble? That’s the magic of eCommerce chatbots. Just a few years ago, all…
Continue Reading →Writing software documentation is nobody’s favorite part of the job. Yet, I’ve to meet a developer or support agent who doesn’t appreciate good documentation. To create good documentation,…
Continue Reading →The service desk handles countless routine issues, including password resets, ticket routing, status updates, reports, and ticket confirmations. Want to automate them? So your team can work on…
Continue Reading →Handling returns and refund emails well isn’t just about processing a transaction, it’s about preserving trust. When a customer asks for a refund, your response can decide whether…
Continue Reading →Wiki examples serve as blueprints for effective knowledge management. From public platforms like Wikipedia to internal handbooks like GitLab’s, each wiki demonstrates a distinct approach to capturing and…
Continue Reading →An AI chatbot for WordPress websites? Well, it has become quite simple to add AI functionality into your WordPress website with new plugins. Plugins that help you integrate…
Continue Reading →Ever felt like you and your support team could use a superhero sidekick? Self-service solutions can be just that, empowering your users to help themselves while you focus…
Continue Reading →As creators of WordPress products that help businesses offer better support, we understand how important it is to understand what your visitors are thinking. And one of the…
Continue Reading →
